Topic Wiki

[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 631712 times)

Offline oldguy

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Mar 2012
  • Posts: 906
  • Total likes: 39
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Brooklyn
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3585 on: January 08, 2021, 01:03:03 AM »
Filed return protection on clothing bought from a local store. They asked for an itemized receipt but the store only gave me the credit card slip with a total (guy added everything with a calculator- no pos system). I uploaded that and they are still asking for itemized receipt. Do I type one up or call them?
Why don't you ask the store owner to write it down (or type it) on store stationary (or just create your own letterhead for them.)

All they want is proof from the store that the amount your claiming for is the amount you paid for that item.

Offline etech0

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Dec 2013
  • Posts: 12009
  • Total likes: 2058
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: not lakewood
  • Programs: DDF
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3586 on: January 08, 2021, 09:41:14 AM »
Why don't you ask the store owner to write it down (or type it) on store stationary (or just create your own letterhead for them.)

All they want is proof from the store that the amount your claiming for is the amount you paid for that item.
That may make the store nervous that you are planning to dispute the charge
Workflowy. You won't know what you're missing until you try it.

Offline lizbette

  • DansDeals Copper Elite
  • *
  • Join Date: Nov 2020
  • Posts: 2
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3587 on: January 12, 2021, 10:30:54 AM »
have return protection claims been taking longer lately? filed 1/6, uploaded documentation 1/7, normally get the result within 2 days, but still haven't heard anything.

Offline Pad18

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Apr 2014
  • Posts: 871
  • Total likes: 89
  • DansDeals.com Hat Tips 9
    • View Profile
  • Location: United States
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3588 on: January 12, 2021, 11:02:28 AM »
have return protection claims been taking longer lately? filed 1/6, uploaded documentation 1/7, normally get the result within 2 days, but still haven't heard anything.

Chill men .. worse case if you are on a hurry give them a call ..

Offline noturbizniss

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2012
  • Posts: 7305
  • Total likes: 122
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
  • Location: North Jersey
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3589 on: January 12, 2021, 12:57:50 PM »
have return protection claims been taking longer lately? filed 1/6, uploaded documentation 1/7, normally get the result within 2 days, but still haven't heard anything.
Mine took longer. submitted claim 1/3, docs 1/5 and got claim resolution last night 1/11
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Offline MeirS

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jun 2013
  • Posts: 2405
  • Total likes: 100
  • DansDeals.com Hat Tips 1
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3590 on: January 12, 2021, 01:06:36 PM »
Anyone know if a freezer would be excluded?
Bump

Offline lizbette

  • DansDeals Copper Elite
  • *
  • Join Date: Nov 2020
  • Posts: 2
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3591 on: January 13, 2021, 01:30:45 PM »
Mine took longer. submitted claim 1/3, docs 1/5 and got claim resolution last night 1/11

thanks for the response, this was helpful! wasn't impatient, just wanted to make sure that the longer wait wasn't indicative of issues on my part, or overuse of the RP, since i filed a few times the past year.

Offline Cls2020

  • Dansdeals Gold Elite
  • ***
  • Join Date: Feb 2017
  • Posts: 161
  • Total likes: 10
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3592 on: January 13, 2021, 02:05:55 PM »
thanks for the response, this was helpful! wasn't impatient, just wanted to make sure that the longer wait wasn't indicative of issues on my part, or overuse of the RP, since i filed a few times the past year.
My submission is taking some time as well.

Offline noturbizniss

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2012
  • Posts: 7305
  • Total likes: 122
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
  • Location: North Jersey
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3593 on: February 24, 2021, 10:51:46 AM »
Anyone have experience with an item that was partially discounted due to a trade in (like cell phone)?
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Offline Yikes2179

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Apr 2013
  • Posts: 512
  • Total likes: 89
  • DansDeals.com Hat Tips 2
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3594 on: February 24, 2021, 12:03:44 PM »
Anyone have experience with an item that was partially discounted due to a trade in (like cell phone)?
I've done it and gotten $300 back

Offline Mtl18

  • Dansdeals Gold Elite
  • ***
  • Join Date: Aug 2012
  • Posts: 110
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3595 on: March 01, 2021, 06:26:10 AM »
is the 300 per item limit a limit on item per se or on order? meaning i want to return two items from an order for $250 each, will that be fine?

Offline noturbizniss

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2012
  • Posts: 7305
  • Total likes: 122
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
  • Location: North Jersey
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3596 on: March 01, 2021, 06:46:00 AM »
is the 300 per item limit a limit on item per se or on order? meaning i want to return two items from an order for $250 each, will that be fine?
That's fine.
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Offline droidtest

  • DansDeals Copper Elite
  • *
  • Join Date: Dec 2020
  • Posts: 6
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3597 on: March 20, 2021, 09:02:53 PM »
Does anyone have any experience with filling too many claims? I don't know if they have any specific threshold to flag an account but thought if anyone had any experience on that part.

I have the Amex Platinum and last year I filed 1 purchase protection and 1 return protection claim. Now after renewing this year, within 1 month I lost a pair of sunglasses and I was wondering if I should eat up the loss or file a claim and risk being flagged for raising too many claims within a short period.

I don't want to risk being flagged for a less than $100 pair of sunglasses, would rather save the claim for something more valuable.

Offline Yikes2179

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Apr 2013
  • Posts: 512
  • Total likes: 89
  • DansDeals.com Hat Tips 2
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3598 on: March 20, 2021, 09:15:23 PM »
Does anyone have any experience with filling too many claims? I don't know if they have any specific threshold to flag an account but thought if anyone had any experience on that part.

I have the Amex Platinum and last year I filed 1 purchase protection and 1 return protection claim. Now after renewing this year, within 1 month I lost a pair of sunglasses and I was wondering if I should eat up the loss or file a claim and risk being flagged for raising too many claims within a short period.

I don't want to risk being flagged for a less than $100 pair of sunglasses, would rather save the claim for something more valuable.
I have maxed out return protection on all my cards for at least 3 years and never had an issue

Offline droidtest

  • DansDeals Copper Elite
  • *
  • Join Date: Dec 2020
  • Posts: 6
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3599 on: March 21, 2021, 03:07:42 AM »
I have maxed out return protection on all my cards for at least 3 years and never had an issue
Thanks for the reply. I figured it was best to check on other experiences before I pull the trigger on filing a claim.