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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 631725 times)

Offline myi

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3600 on: March 23, 2021, 03:00:33 AM »
Does anyone have any experience with filling too many claims? I don't know if they have any specific threshold to flag an account but thought if anyone had any experience on that part.

I have the Amex Platinum and last year I filed 1 purchase protection and 1 return protection claim. Now after renewing this year, within 1 month I lost a pair of sunglasses and I was wondering if I should eat up the loss or file a claim and risk being flagged for raising too many claims within a short period.

I don't want to risk being flagged for a less than $100 pair of sunglasses, would rather save the claim for something more valuable.
Don't know why. But I always felt bad filing a claim.

 For example I purchased a pair of pants and tailored it and all for $70+

 All it took was for me to use the restroom once after the cleaning crew came and had my pants filled with speckles from the bleach, let alone the pants are a month old and it's a stretch pants and the pockets are tearing in the edges as I'm literally stretching my pockets when putting stuff in and out.

I'm paying $250 for the amex gold card which I think is an overkill.

 What's your take? File a claim? Probably should.
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Offline JamesIV

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3601 on: March 31, 2021, 11:39:21 PM »
Don't know why. But I always felt bad filing a claim.

Don't feel bad. It's one of the benefits of the card and the reason you pay an annual fee. Do you feel bad using the lounges?

Offline Cls2020

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3602 on: April 05, 2021, 09:37:34 AM »
Has anyone been having issues uploading claim documentation? Keep getting a message that the Upload Service is currently undergoing maintenance.

Offline zaltz

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3603 on: April 05, 2021, 09:48:13 AM »
Does an authorized user have another $1000 limit for return protection claims or does it count for the primary cardholder $1000 cap?

Offline Yo ssi

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3604 on: April 05, 2021, 10:19:21 AM »
Does an authorized user have another $1000 limit for return protection claims or does it count for the primary cardholder $1000 cap?
I'd assume it counts towards the primary. No dp though.

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3605 on: April 05, 2021, 10:26:05 AM »
Has anyone been having issues uploading claim documentation? Keep getting a message that the Upload Service is currently undergoing maintenance.
Try incognito?
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Offline Cls2020

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3606 on: April 05, 2021, 12:58:30 PM »
Try incognito?
Thanks, but the same message popped up.

Offline zaltz

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3607 on: April 05, 2021, 01:06:05 PM »
I'd assume it counts towards the primary. No dp though.
On one of the lower end cards dan wrote that it gives the au an additional $1,000.
Was wondering if it also applies for the platinum....?

Offline Yo ssi

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3608 on: April 05, 2021, 01:35:24 PM »
On one of the lower end cards dan wrote that it gives the au an additional $1,000.
Was wondering if it also applies for the platinum....?
Link?


Offline jl75

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3610 on: April 08, 2021, 02:50:58 AM »
Thanks, but the same message popped up.

I had the same problem for the past two or three days, but as of five minutes ago, that message was gone, and I was able to upload my claim documents just as in the past. Hopefully you will, too!

Offline ltttc

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3611 on: April 08, 2021, 06:41:57 PM »
Thanks, but the same message popped up.
I had that a couple of times. Try using a different browser.

Offline Samb

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3612 on: April 09, 2021, 03:44:39 PM »
On one of the lower end cards dan wrote that it gives the au an additional $1,000.
Was wondering if it also applies for the platinum....?
Platinum it will depend on what level the AU is. If green or gold then no return protection and if platinum yes

Offline joe1234

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3613 on: April 09, 2021, 04:39:27 PM »
Link?
Does anyone have experience recently using return protection on an AU of an blue cash preferred?

Offline Yo ssi

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3614 on: April 09, 2021, 04:46:41 PM »
Does anyone have experience recently using return protection on an AU of an blue cash preferred?
I think you qouted the wrong guy ;)