AMEX Return Protection: Did They Make You Return The Item?

[FlyingBoat]

They will definitely approve - i even do 1 claim and just 2x of the item in the description

I had a claim a couple of months ago with two items on the receipt that totaled $325.
Each item was under $300.
They only gave me $300 stating the reason was because there was a limit of $300.
I chalk it up to a stupid processor of the claim and definitely not work fighting.
I have had several other claims in the past that worked on the same receipt, but I tend now to order multiple on separate receipts, just in case an idiot on Amex's side doesn't understand the rules.

Also, I have seen it stated here before that you can submit the claim after 90 days as long as the dates you put in for trying to return etc, were prior to 90 days it would get approved.
I have two claims recently get denied for this. A different claim recently in the same situation did go through. So it looks to depend on who is processing the claim.

[idkmybffjill]

Also, I have seen it stated here before that you can submit the claim after 90 days as long as the dates you put in for trying to return etc, were prior to 90 days it would get approved.
I have two claims recently get denied for this. A different claim recently in the same situation did go through. So it looks to depend on who is processing the claim.

This is highly concerning...what did they say about when you submitted dates that were retroactively correct?

[FlyingBoat]

Oh crap, now that I look into your question and look at their response in more detail I see must have fat fingered a wrong date.

They said in the response to both of the claims.

Under the How to File a Return Protection Request section of the Return Protection, it
states: "Once you have verified that the merchant will not accept the designated item, call
1-800-228-6855 within 90 days of the purchase date to notify us of your request."...

The date of purchase for the item was 03/16/2021. The coverage period is therefore 03/16/2021
to 06/14/2021. Because your loss was not reported to AMEX Assurance Company within that
coverage period, your claim is not eligible for coverage.

I submitted the claim on 6/28, so I thought it was clear that is why it was being denied.

However, I see from the documents they sent me they say I did a return attempt on 6/28, but incident date was on 5/28. How could I have a different day for incident and return? Doesn't make sense they even ask this. But perhaps I put the incorrect past 90 day as the return attempt, since that is what I now see on the form.

[FlyingBoat]

Does anyone know if the Gold AU card on a Platinum account would have the return protection benefit? I am thinking probably not. Trying to decide if I should get the Gold AU or costly Plat AU on wife's account.

[noturbizniss]

Does anyone know if the Gold AU card on a Platinum account would have the return protection benefit? I am thinking probably not. Trying to decide if I should get the Gold AU or costly Plat AU on wife's account.

Gold au has smae benefits as gold primary

[yeshivabucher]

Gold au has smae benefits as gold primary

hes talking about the free platinum card au which is called gold

[as2]

hes talking about the free platinum card au which is called gold

I may be misunderstanding here, but the gold AUs on the plat cost $, the green is free. To answer the question though, any charges on any card should have the same return protection benefits, under the primary.

[Help]

I may be misunderstanding here, but the gold AUs on the plat cost $, the green is free. To answer the question though, any charges on any card should have the same return protection benefits, under the primary.

Gold AU on the platinum is free.

[idkmybffjill]

Does anyone know if the Gold AU card on a Platinum account would have the return protection benefit? I am thinking probably not. Trying to decide if I should get the Gold AU or costly Plat AU on wife's account.

No. No gold card, primary or authorized, has return protection anymore. Also, check your PM’s, I replied to your other text haha

[jewdkoff]

Any ideas on how to easily obtain a repair estimate for a tablet? AMEX asked for one. Thanks!

[lazertek]

Any ideas on how to easily obtain a repair estimate for a tablet? AMEX asked for one. Thanks!

I think they give free estimates
https://new.ubreakifix.com

[jewdkoff]

Thanks!

[HoKo]

Is there any discernible pattern for when Amex makes you send in the item? I.E. Certain types of items, once you've filed a certain number of claims, once you've hit a certain dollar threshold for the year, etc.?

[chookshook]

Will two of the same item purchased on the same receipt qualify for $600 back or $300. They each cost about $290 excluding tax.

An update on this as the credits finally posted. I received $300 per item for a total of $600.

[HoKo]

An update on this as the credits finally posted. I received $300 per item for a total of $600.

Did they make you return the item(s)? And have you filed any other return protection claims this calendar year?

[FlyingBoat]

Wow, this is strange. I submitted for an online item. It was past the 45 day return period. Got message back from Amex after submitting form/receipt that they are reviewing. Haven't received a message like that before.

Then I received a return label from the store I bought the item from! Saying they are sorry it didn't work out, etc.

Never heard of Amex pushing the return back through the store! It was not initiated by me!

[noturbizniss]

Wow, this is strange. I submitted for an online item. It was past the 45 day return period. Got message back from Amex after submitting form/receipt that they are reviewing. Haven't received a message like that before.

Then I received a return label from the store I bought the item from! Saying they are sorry it didn't work out, etc.

Never heard of Amex pushing the return back through the store! It was not initiated by me!

No way it was amex

[6girls]

Wow, this is strange. I submitted for an online item. It was past the 45 day return period. Got message back from Amex after submitting form/receipt that they are reviewing. Haven't received a message like that before.

Then I received a return label from the store I bought the item from! Saying they are sorry it didn't work out, etc.

Never heard of Amex pushing the return back through the store! It was not initiated by me!

Never heard of this either... Would you share which store it was? And how much past the return window did you open the claim?

[FlyingBoat]

Never heard of this either... Would you share which store it was? And how much past the return window did you open the claim?

10 days after the return period. A bit concerned if I return the item it will end up being denied by the store anyway due to being past the period, but there is already a return label, so I guess they would need to accept it.

[Yo ssi]

Can one do a claim on a card that has since been downgraded?