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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1253369 times)

Offline dealsrus

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #4260 on: July 13, 2023, 05:14:21 PM »
Can an item bought with multiple Amex cards be eligible or does it need to be on one card?

Online cholent

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #4261 on: July 13, 2023, 05:17:26 PM »
Can an item bought with multiple Amex cards be eligible or does it need to be on one card?
One card
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Offline idkmybffjill

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #4262 on: August 01, 2023, 10:17:38 PM »
Anyone done a claim recently? How fast has the response time been to get approved?

Offline yelped

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #4263 on: August 01, 2023, 10:26:10 PM »
Anyone done a claim recently? How fast has the response time been to get approved?
3 claims, all approved overnight.

I've had before tiny claims take weeks, and need receipts, too.

Offline idkmybffjill

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #4264 on: August 02, 2023, 11:13:18 AM »
3 claims, all approved overnight.

I've had before tiny claims take weeks, and need receipts, too.

Overnight? Were they tiny amounts? Like AmEx didn’t even ask for documentation?

Offline kickballrubber

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #4265 on: August 29, 2023, 03:58:16 PM »
Overnight? Were they tiny amounts? Like AmEx didn’t even ask for documentation?

I remember your username from flyertalk about meeting with G4S. About how much in return protection did you do to trigger G4S investigator to come meet with you?

Btw, return protection gets credited about two days after the form has been filled out and sent. I think I have used $1k in 2021, $2k in 2022, and have $1.5k in reimbursement this year (2023). Planning on getting $1.5k more on my accounts, and get an AU to do $1k in return protection before this calendar year is over.

Offline Yo ssi

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #4266 on: August 29, 2023, 07:17:57 PM »
I remember your username from flyertalk about meeting with G4S. About how much in return protection did you do to trigger G4S investigator to come meet with you?

Btw, return protection gets credited about two days after the form has been filled out and sent. I think I have used $1k in 2021, $2k in 2022, and have $1.5k in reimbursement this year (2023). Planning on getting $1.5k more on my accounts, and get an AU to do $1k in return protection before this calendar year is over.
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Offline idkmybffjill

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #4267 on: September 03, 2023, 11:39:16 AM »
I remember your username from flyertalk about meeting with G4S. About how much in return protection did you do to trigger G4S investigator to come meet with you?

Btw, return protection gets credited about two days after the form has been filled out and sent. I think I have used $1k in 2021, $2k in 2022, and have $1.5k in reimbursement this year (2023). Planning on getting $1.5k more on my accounts, and get an AU to do $1k in return protection before this calendar year is over.

Sorry, not the same person with that username, but I’ve read the Reddit threads which mention G4S. Seems more tied to frequency of claims? Also, if you’re planning to get an AU to do $1K in return protection before the year is over, it seems like you are “preplanning” ahead of time? I would just be careful. My guess is if the adjusters see your name too often, it triggers flags.

Offline MosheE

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #4268 on: September 09, 2023, 11:59:06 PM »
Does amex return protection cover return reductions (store charging return fee per order)?

Offline 1najol1

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #4269 on: September 10, 2023, 09:45:13 AM »
Does amex return protection cover return reductions (store charging return fee per order)?
Yes, they’re covering restocking fees. But they are not covering shipping.

Offline FlyingBoat

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #4270 on: September 11, 2023, 09:20:08 AM »
about meeting with G4S.

Weren't the GS4 meetings regarding Purchase protection? These could involve filing a police report etc.
Has there been anything about GS4 meetings regarding return protection?

Offline eternity88

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #4271 on: September 28, 2023, 11:09:00 PM »
Is there a quicker way to find out if claim was approved or not rather than wait for email or letter? Once status shows CLOSED it means denied or approved but hard to tell and letter only comes once a day

Offline yawn

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #4272 on: September 28, 2023, 11:24:45 PM »
Is there a quicker way to find out if claim was approved or not rather than wait for email or letter? Once status shows CLOSED it means denied or approved but hard to tell and letter only comes once a day
putpac?

Offline idkmybffjill

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #4273 on: September 30, 2023, 05:14:54 PM »
Is there a quicker way to find out if claim was approved or not rather than wait for email or letter? Once status shows CLOSED it means denied or approved but hard to tell and letter only comes once a day

You can call the RP number, and ask a rep. They can read the email/letter immediately before you end up getting it.

Offline sm8542

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #4274 on: October 04, 2023, 04:27:25 PM »
I remember your username from flyertalk about meeting with G4S. About how much in return protection did you do to trigger G4S investigator to come meet with you?

Btw, return protection gets credited about two days after the form has been filled out and sent. I think I have used $1k in 2021, $2k in 2022, and have $1.5k in reimbursement this year (2023). Planning on getting $1.5k more on my accounts, and get an AU to do $1k in return protection before this calendar year is over.
1.5k? isn't it 1k per year? an AU is getting extra 1k?

Offline myi

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #4275 on: October 17, 2023, 09:51:22 PM »
1.5k? isn't it 1k per year? an AU is getting extra 1k?
I heard that AU work for their own 1k coverage. i always thought it was per account.
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Offline moshe05

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #4276 on: October 23, 2023, 01:09:37 AM »
Am I eligible for return protection if I pay in installments through klarna or PayPal split, etc...? Amex terms say must be paid in full on the card, does that mean in I charge or even installments are covered?

Offline acefspade

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #4277 on: October 25, 2023, 08:32:52 PM »
I have a pending return protection claim on clothing.  Tomorrow is last day to close my card to get a refund of the annual fee, what will happen to my claim if I close the account?  If it gets approved, where will the credit be sent to?  Anyone with past experience?  Thank you.


Offline 6girls

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #4278 on: October 25, 2023, 09:59:46 PM »
I have a pending return protection claim on clothing.  Tomorrow is last day to close my card to get a refund of the annual fee, what will happen to my claim if I close the account?  If it gets approved, where will the credit be sent to?  Anyone with past experience?  Thank you.



You'll either get a credit to that card (and be able to request a check.) Or they will send you a check.

Offline 1najol1

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #4279 on: October 25, 2023, 10:50:17 PM »
I once got a check from them even when my account was active