AMEX Return Protection: Did They Make You Return The Item?

[Help]

Manager says there is no way for her to even check on if there was a return, since it is outside the return window. She showed on her computer screen how she cannot lookup the order or see if there was a return.
Anyway, I am just dropping this claim with Amex.

Did you try sending to Amex an email from the store confirming that this order number is not eligible for return? Ask the manager to confirm it VIA email.

[FlyingBoat]

Did you try sending to Amex an email from the store confirming that this order number is not eligible for return? Ask the manager to confirm it VIA email.

Not worth my time to go to the store to try to have manager send an email. That would be very weird. Just not worth it. Also now I am in a different state from the store.

If this were my only claim I would pursue it in argument with Amex.

There are other fish to fry.

[amazondosa893q1]

Is there a similar thread for other credit cards that offer return protection (e.g. capital one venture x)?

[yeshivabucher]

Does return protection cover office chairs?

[chff]

Does return protection cover office chairs?

Yes

[geewitz71]

Does return protection cover polarized sunglasses like from Oakley? I don't see it mentioned under the exclusion list. Any one has any experience on claiming on it?

[mmgfarb]

Does return protection cover polarized sunglasses like from Oakley? I don't see it mentioned under the exclusion list. Any one has any experience on claiming on it?

No reason it would be excluded

[pg123]

Purchased a piece of furniture in an outlet store. The items there are new but most have some scratches or nicks and are therefore sold at a discount. Would you use return protection or purchase protection on an item like this?

[noturbizniss]

Anyone else having delays of a week or longer in getting confirmation emails of claims and document requests?

[6girls]

Anyone else having delays of a week or longer in getting confirmation emails of claims and document requests?

Yes

[petun]

What about being asked for the same documentation several times? I got asked for pictures and tracking information three times for the same claim. I kept on submitting the same PDF file yet again (I am fairly certain I submitted the files correctly each time) until it finally got approved. Anyone have this happen to them also?

[Darth1]

DP: I submitted a claim a week ago. On my account I saw instantly that I got the refund. I only received the confirmation email from my claim 1 week later. (It was a Woot charge for $11 which only accepts returns for $20+)

[Spoon]

DP: I submitted a claim a week ago. On my account I saw instantly that I got the refund. I only received the confirmation email from my claim 1 week later.

+1

[geewitz71]

No reason it would be excluded

You mean, there should not be any issues when I submit claim, right?

[mmgfarb]

You mean, there should not be any issues when I submit claim, right?

Correct

[bmw]

i had recently numerous claims [between $80 - $100], received a day after making the claim, the claim forms, and the day later before sending anything in i received the credit....

[jc1234]

Is it risky to max out the $1000 on multiple cards even if it is for legitimate reasons ? Are there DP’s of Amex banning accounts for doing this ?

[mmgfarb]

Is it risky to max out the $1000 on multiple cards even if it is for legitimate reasons ? Are there DP’s of Amex banning accounts for doing this ?

No and No

[flyingace]

What’s the best way to get a pair of shoes approved ? They were worn once and are very uncomfortable.

[jl75]

What’s the best way to get a pair of shoes approved ? They were worn once and are very uncomfortable.

As long as they're still in "new" condition--which I'd assume they are since you only wore them once and probably not for very long if you were uncomfortable--and you still have the packaging, I wouldn't think you'd have any problems. Just mark them as "New" and in your explanation state that you tried them on and they were "very uncomfortable", and that should be sufficient. I had the same situation about two years ago, and got approved without issue. Just make sure that they ARE in "new" condition and that you have the packaging, just in case they ask for photos, like they've been doing more often over the past few months! :-)