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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1172627 times)

Offline compddd

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #300 on: October 16, 2012, 06:57:53 PM »
If I buy something from Costco.com with an Amex card and then go to return the item in a store and I tell them I don't have the Amex card on me, will they write me a check instead? I know they will if you purchased an item from Costco.com using a Visa/MC

Offline Jkhein

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #301 on: October 16, 2012, 07:07:44 PM »
If I buy something from Costco.com with an Amex card and then go to return the item in a store and I tell them I don't have the Amex card on me, will they write me a check instead? I know they will if you purchased an item from Costco.com using a Visa/MC
If I were you and wanted to get answered, I would post your question in a thread that has more connection to it.

Offline DH Data Recovery

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #302 on: October 16, 2012, 08:45:10 PM »
if you need a repair estimate for a computer or computer related products - I can do it for a couple of bucks

Offline compddd

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #303 on: October 16, 2012, 10:15:11 PM »
No one knows about Costco? I guess I could tell them I closed the card and don't have it anymore.

Offline DH Data Recovery

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #304 on: October 16, 2012, 10:26:34 PM »
. . . Maybe he will estimate it at a higher cost than others will?
I have a proper computer repair business, and I can give a realistic quote - when amex calls (which they do sometimes) I can stand behind what I quote, and other reasons ;)

Offline AJK

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #305 on: October 16, 2012, 10:28:11 PM »
You've had amex call you regarding your quotes?
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline DH Data Recovery

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #306 on: October 16, 2012, 10:33:11 PM »
Yes twice, They wanted my advice if worth repairing or replacing, and went through the details of the issues.

Offline AJK

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #307 on: October 16, 2012, 10:48:41 PM »
Yes twice, They wanted my advice if worth repairing or replacing, and went through the details of the issues.

On estimates you've given?

Very interesting.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline DH Data Recovery

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #308 on: October 16, 2012, 11:06:47 PM »
yup  - I gave an estimate for about $299 on a $400 laptop they wanted to know in my professional opinion if it should be repaired or more worthwhile to replace etc

Offline FMM

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AMEX Return Protection: Did They Make You Return The Item?
« Reply #309 on: October 16, 2012, 11:24:54 PM »
Can anyone help determine if there is a science as to whether or not they make you return the item?

Offline thetobster12345

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #310 on: October 16, 2012, 11:38:51 PM »
I have used this service a bunch, and in my experience whether you need to return the item or not depends on the item cost.

for example:
$30 shirt, instant credit
$16 socks, instant credit
$125 suit jacket, had to return the item

I also noticed that my first few claims were processed instantly, but i have had to send in the item more and more recently


Offline popcorn1508

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #311 on: October 16, 2012, 11:50:29 PM »
sorry for my ignorance which cc is this and how much do they charge for a year

Offline JEWDA

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #312 on: October 16, 2012, 11:54:18 PM »
sorry for my ignorance which cc is this and how much do they charge for a year
Most Amex CC's
Your Ad Can Be Here! PM For Lowest Rates.

Offline popcorn1508

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #313 on: October 17, 2012, 12:02:48 AM »
do they charge a yearly fee

Offline JEWDA

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #314 on: October 17, 2012, 12:06:19 AM »
do they charge a yearly fee
Info about all Amex cards are here
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Offline Smartypantz

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #315 on: October 19, 2012, 12:35:03 PM »
I bought fabric yesterday for $85 and change, the lady totally ripped me off, plus it was not enough for what I needed, I called return protection(bought on SPG) and they credited me within 12 hours! Awesome!

Offline jack12

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #316 on: October 19, 2012, 01:57:56 PM »
Yes twice, They wanted my advice if worth repairing or replacing, and went through the details of the issues.

How did they find you? (why are they calling you over all the other computer repair people out there)

Offline Ergel

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Re: Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #317 on: October 19, 2012, 02:00:12 PM »
How did they find you? (why are they calling you over all the other computer repair people out there)
He did the estimate on the repair
Life isn't about checking the boxes. Nobody cares.

Offline DH Data Recovery

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #318 on: October 19, 2012, 04:38:44 PM »
they may randomly call other computer guys as well - I don't know.

Offline yossi4k

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #319 on: October 22, 2012, 12:16:10 PM »
This is going to sound no0bish but is this thread specifically regarding return protection on the Platinum specifically or also regarding any Amex warranty protection?