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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1157791 times)

Offline JEWDA

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #320 on: October 22, 2012, 12:31:39 PM »
also regarding any Amex warranty protection?
That
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Offline L123

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #321 on: October 24, 2012, 12:34:14 AM »
To make a claim about return protection, do I have to submit any document (or proof) about the original return policy of my purchase?

Offline Moishebatchy

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #322 on: October 24, 2012, 06:48:50 AM »
To make a claim about return protection, do I have to submit any document (or proof) about the original return policy of my purchase?

IME usually not. But YMMV.

Offline JEWDA

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #323 on: October 24, 2012, 09:12:45 AM »
To make a claim about return protection, do I have to submit any document (or proof) about the original return policy of my purchase?
They made me recently.
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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #324 on: October 24, 2012, 10:48:35 AM »
They made me recently.
Me as well. Although, I did have a larger claim and they didnt make me submit or return the item.

Offline Nitantnel

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #325 on: October 24, 2012, 01:55:28 PM »
Question: Amazon seller will charge me a 15-20% restocking fee for returning my 170 dollar camera, should I go directly to Amex--or should I first try to chat with Amazon?

Offline Moishebatchy

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #326 on: October 24, 2012, 02:03:25 PM »
Question: Amazon seller will charge me a 15-20% restocking fee for returning my 170 dollar camera, should I go directly to Amex--or should I first try to chat with Amazon?

Why bother? Amex is so much simpler to deal with.

Offline L123

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #327 on: October 24, 2012, 04:15:09 PM »
Is the phone conversation the only way to claim a return protection? Is there any way for online chatting or anything else?

Offline AJK

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #328 on: October 24, 2012, 04:43:04 PM »
Is the phone conversation the only way to claim a return protection? Is there any way for online chatting or anything else?

It can be done online.
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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #329 on: October 24, 2012, 04:51:30 PM »
Is the phone conversation the only way to claim a return protection? Is there any way for online chatting or anything else?
google American express return protection, and follow instructions to login and file a new claim.

Offline Moishebatchy

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #330 on: October 24, 2012, 06:43:33 PM »
Is the phone conversation the only way to claim a return protection? Is there any way for online chatting or anything else?

http://onlineclaim.americanexpress.com

Offline ganizzy

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #331 on: October 24, 2012, 11:32:53 PM »
i got the canon powershot elph510 from the amazon lightning deal for $125.
amazon wont let me return it now.
do u think its worth going thru return protection?
will they make me pay to return the item? or should i try selling it?

Offline rots5

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #332 on: October 24, 2012, 11:51:05 PM »
and i bought an iphone on ebay called today amex bec its not working, and they said they wont cover it bec it was bought used....
If you have any questions please search and then ask. PM me for detailed help.

Offline lybbtthl

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #333 on: October 25, 2012, 07:01:45 PM »
When a store charges a restocking fee for returns, can ARP be used to avoid that?

Offline lbvtch

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #334 on: October 25, 2012, 07:39:06 PM »
I purchased a suit with my AMEX. A week later i ripped it on a chair. I just filled out the form online and i was credited back the full amount, no need to send the suit in.

Offline Moishebatchy

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #335 on: October 25, 2012, 08:05:56 PM »
When a store charges a restocking fee for returns, can ARP be used to avoid that?

Yes. Even if they refund you in full, but as a store credit instead of cash, you can file a claim.

Offline Dan

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #336 on: October 25, 2012, 08:20:12 PM »
I purchased a suit with my AMEX. A week later i ripped it on a chair. I just filled out the form online and i was credited back the full amount, no need to send the suit in.
The form online for what? Return protection?
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline AJK

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #337 on: October 25, 2012, 08:33:17 PM »
The form online for what? Return protection?

Yeah, why not? I've done RP online...

(To preempt: he's using "just" to mean as "all I had to do" vs. "just now" as in time.)
« Last Edit: October 25, 2012, 08:36:36 PM by AJK »
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Offline Moishebatchy

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #338 on: October 25, 2012, 08:35:39 PM »
The form online for what? Return protection?

Probably Purchase Protection.

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #339 on: October 25, 2012, 08:37:44 PM »
Yeah, why not? I've done RP online...

(To preempt: he's using "just" to mean as "all I had to do" vs. "just now" as in time.)
Because damaged goods don't qualify for return protection.  Must be "like new"
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.