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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1158243 times)

Offline AJK

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #340 on: October 25, 2012, 08:43:02 PM »
Because damaged goods don't qualify for return protection.  Must be "like new"

But suit store wouldn't take it back!!

...because it was ripped ;)
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Offline Dan

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #341 on: October 25, 2012, 08:47:13 PM »
But suit store wouldn't take it back!!

...because it was ripped ;)
Yup.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline lbvtch

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #342 on: October 25, 2012, 09:07:30 PM »
Because damaged goods don't qualify for return protection.  Must be "like new"
yes it was for purchase protection. it covers lost, damaged or stolen items

Offline Dan

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #343 on: October 25, 2012, 09:14:23 PM »
yes it was for purchase protection. it covers lost, damaged or stolen items
Wrong thread though.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline lybbtthl

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #344 on: October 26, 2012, 12:58:27 AM »
Yes. Even if they refund you in full, but as a store credit instead of cash, you can file a claim.
how would I go about that?

Offline Moishebatchy

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I'm just say'in©®

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Re: Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #347 on: October 26, 2012, 04:11:39 AM »

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #350 on: October 26, 2012, 11:21:18 AM »
http://bit.ly/SbCSvO
I could have never worked that out myself!
now, back to my question asking it a little more specifically: how do i go about claiming return protection if they took back the item but charged me a restocking fee?

Offline rots5

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #351 on: October 26, 2012, 01:01:21 PM »
I could have never worked that out myself!
now, back to my question asking it a little more specifically: how do i go about claiming return protection if they took back the item but charged me a restocking fee?

call up and sy u didnt get the full credit
If you have any questions please search and then ask. PM me for detailed help.

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #352 on: November 13, 2012, 07:31:13 PM »
Does amex make you prove the return policy of the merchant?

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #353 on: November 14, 2012, 01:15:34 AM »
Does amex make you prove the return policy of the merchant?
never did IME.

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #354 on: November 14, 2012, 03:39:19 AM »
Does anyone have any recent experience of not having to return something over $100?

Offline Jkhein

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #355 on: November 14, 2012, 08:00:58 AM »
Does anyone have any recent experience of not having to return something over $100?
yes

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #356 on: November 14, 2012, 12:29:03 PM »
Does anyone have any recent experience of not having to return something over $100?
yes - $134
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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #357 on: November 14, 2012, 12:30:01 PM »
yes

I had a printer from Staples for $100 no issue asking me to return it, got the credit next day

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #358 on: November 14, 2012, 12:37:33 PM »
Do they always require you to send in a copy of the receipt? I filed a claim last night and have not been asked to send in the receipt yet.

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #359 on: November 14, 2012, 01:01:05 PM »
Do they always require you to send in a copy of the receipt? I filed a claim last night and have not been asked to send in the receipt yet.

You haven't gotten email from AMEX yet regarding your claim?
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