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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1157446 times)

Offline rots5

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #400 on: February 21, 2013, 10:32:52 AM »
Possibly, but I wouldn't want to "waste" it on little things. I'd rather use it for a big ticket item..
why not?! Lets say u dont claim then u could've gotten ur money back on ligit claims
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Offline RT

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #401 on: February 21, 2013, 10:39:26 AM »
why not?! Lets say u dont claim then u could've gotten ur money back on ligit claims
I would never claim something that was not legit!

Does anyone know if MC has some type of return protection? I was very inexperienced 4 years ago when I purchased my Mac book NOT on my Amex :(
I'm in the 4th year (my Apple care expired June 2012)

Offline minkr

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #402 on: February 21, 2013, 12:25:54 PM »
Possibly, but I wouldn't want to "waste" it on little things. I'd rather use it for a big ticket item..

What's there to waste?? Theres no limit to the number of claims...
I'm only filing for legit items I'd like to return...

Do you think that after a batch of claims, they'll automatically make you start sending them back??

Also, this probably really belongs more under the "is it ethical" discussion, but if they don't make me take it back, can I consider it mine and use it/sell it... Or is it really considered theirs?? Just a thought to throw out...

Offline rots5

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #403 on: February 21, 2013, 01:58:17 PM »
What's there to waste?? Theres no limit to the number of claims...
I'm only filing for legit items I'd like to return...

Do you think that after a batch of claims, they'll automatically make you start sending them back??

Also, this probably really belongs more under the "is it ethical" discussion, but if they don't make me take it back, can I consider it mine and use it/sell it... Or is it really considered theirs?? Just a thought to throw out...
I think he means the upto 1k per year.
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Offline bubbles

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #404 on: February 21, 2013, 02:02:01 PM »
I think he means the upto 1k per year.

what's the difference what you claim for then as long as you get the 1k?

Offline rots5

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #405 on: February 21, 2013, 02:03:57 PM »
what's the difference what you claim for then as long as you get the 1k?
thats why i said

why not?! Lets say u dont claim then u could've gotten ur money back on ligit claims
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Offline raphy781

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #406 on: February 21, 2013, 10:51:40 PM »
Used amex purchase protection for my galaxy s3 when I dropped it and broke the screen.
I actually had the phone purchase billed to my sprint account 91 days before it broke, but since I payed my sprint bill with my SPG card less than 90 days prior, they approved the claim. Got the credit b4 I could get a hold of the receipt from sprint. Didn't make me return the phone. Got it fixed for $60 less than the credit ;D

Offline sky121

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #407 on: February 22, 2013, 07:32:12 AM »
Used amex purchase protection for my galaxy s3 when I dropped it and broke the screen.
I actually had the phone purchase billed to my sprint account 91 days before it broke, but since I payed my sprint bill with my SPG card less than 90 days prior, they approved the claim. Got the credit b4 I could get a hold of the receipt from sprint. Didn't make me return the phone. Got it fixed for $60 less than the credit ;D

What did you file it under?
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Offline raphy781

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #408 on: February 22, 2013, 02:30:55 PM »
What did you file it under?
Not exactly sure what ur referring to. It was purchase protection. Amex Starwoods PG card. Filed the claim over the phone.

Offline DP7

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #409 on: February 26, 2013, 12:51:48 PM »
Made 2 claims last week. One for a $115 pair of jeans and the other for a $95 pair of jeans. Had to send back the $115 pair, didn't ask me to return the $95 pair.

Offline Jay the PRESIDENT

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #410 on: February 27, 2013, 09:39:21 AM »
sorry not so familial with return protection.....

will they cover item bought from discount department store (such as Century 21)?






Offline DP7

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #411 on: February 27, 2013, 10:06:58 AM »
sorry not so familial with return protection.....

will they cover item bought from discount department store (such as Century 21)?

Yes.

Offline sky121

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #412 on: February 27, 2013, 02:54:45 PM »
Does Amex Protection cover Refurbished items bought directly from manufacturer? (Sony in this case)
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Offline raphy781

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #413 on: February 27, 2013, 03:25:19 PM »
Does Amex Protection cover Refurbished items bought directly from manufacturer? (Sony in this case)
Just spoke with a representative who informed me that they do NOT cover refurbished items. Coverage applies only on items bought as new.

Offline sky121

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #414 on: February 27, 2013, 03:25:56 PM »
Just spoke with a representative who informed me that they do NOT cover refurbished items. Coverage applies only on items bought as new.

That's what I thought.
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Offline Dan

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #415 on: February 27, 2013, 03:28:41 PM »
I thought that changed and they do cover refurb now if it has manufacturers warranty?
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline sky121

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #416 on: February 27, 2013, 03:31:34 PM »
I thought that changed and they do cover refurb now if it has manufacturers warranty?

Hmm..I'll have to call up and confirm. Hope so.

Meanwhile I have to wait until tomorrow anyways since Amex is sending me out a replacement card since mine disappeared.
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Offline raphy781

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #417 on: February 27, 2013, 07:54:08 PM »
I thought that changed and they do cover refurb now if it has manufacturers warranty?
The representative I spoke with today told me purchase protection only applies to items bought as new.
I don't know if the additional year warranty, or the platinum card's loss protection applies to refurbished items also. I don't see why it would a difference whether the item was new or refurbished for loss protection.

Offline minkr

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #418 on: February 28, 2013, 08:08:03 PM »
Just thought I'd let everyone know that I just filed return protection online for costume jewelery items. Officially under their T&C jewelery is excluded, but they gave me no problems. Case closed within a few hours, and I'm getting a credit on my account.
Don't even need to send back the items :)

YAY!!!

Offline sky121

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #419 on: February 28, 2013, 08:16:34 PM »
Just thought I'd let everyone know that I just filed return protection online for costume jewelery items. Officially under their T&C jewelery is excluded, but they gave me no problems. Case closed within a few hours, and I'm getting a credit on my account.
Don't even need to send back the items :)

YAY!!!

Nice! How much was it for?

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