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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1174819 times)

Offline minkr

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #420 on: February 28, 2013, 08:28:40 PM »

Offline SPGDUDE

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #421 on: February 28, 2013, 08:48:45 PM »
Just thought I'd let everyone know that I just filed return protection online for costume jewelery items. Officially under their T&C jewelery is excluded, but they gave me no problems. Case closed within a few hours, and I'm getting a credit on my account.
Don't even need to send back the items :)

YAY!!!
what was the category you put it under?

Offline minkr

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #422 on: February 28, 2013, 09:42:54 PM »
what was the category you put it under?
category I think was "accesories"
but the first box to fill in - what was the item - I wrote very honestly "costume jewelery"

maybe they really only mean real jewelery?

or probably YMMV - depends on who's reviewing the claim, how smart they are...

Offline aryeh1

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #423 on: February 28, 2013, 09:54:25 PM »

Offline Mordy2

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #424 on: March 12, 2013, 05:52:15 PM »
My return protection claim consisted of a couple items- children's cloths ranging from $20-$40 each.  Claim was approved and I did not have to send back any of the items.

Offline DP7

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #425 on: March 12, 2013, 09:26:00 PM »
Seems like under $100 they usually let you keep. Anyone have any experience to the contrary?

Offline SPGDUDE

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #426 on: March 12, 2013, 09:29:17 PM »
Seems like under $100 they usually let you keep. Anyone have any experience to the contrary?

a dress for $40. they wanted it back!!

Offline AJK

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #427 on: March 12, 2013, 09:34:15 PM »
Seems like under $100 they usually let you keep. Anyone have any experience to the contrary?

That's been tossed around, but it isn't a hard and fast rule.
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Offline rots5

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #428 on: March 13, 2013, 06:17:38 AM »
140 my max
If you have any questions please search and then ask. PM me for detailed help.

Offline Jay the PRESIDENT

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #429 on: March 18, 2013, 11:32:15 PM »
does it make a difference making multiple claims at the same time (each item for small amounts but on the same purchase) in regard to the "100 dollar-don't have to ship back cutoff" ?

Offline Moishebatchy

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #430 on: March 19, 2013, 01:17:51 AM »
does it make a difference making multiple claims at the same time (each item for small amounts but on the same purchase) in regard to the "100 dollar-don't have to ship back cutoff" ?

No way to know for sure.

Offline Jay the PRESIDENT

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #431 on: March 19, 2013, 10:26:47 PM »
No way to know for sure.
well what are people experiences?

what does "date of loss" refer to?
« Last Edit: March 19, 2013, 10:44:11 PM by Jay the PRESIDENT »

Offline RT

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #432 on: April 05, 2013, 10:42:26 AM »
Purchased a pair of sunglasses from some company online (using amex) I don't like the way they look on me. Company charges 20% restocking fee on returns, so I would lose $20. Any way around this using amex return protection, or should I just take the hit?

Offline AJK

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #433 on: April 05, 2013, 11:26:44 AM »
I'd say you have a good chance with return protection.
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Offline sky121

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #434 on: April 05, 2013, 11:29:07 AM »
Purchased a pair of sunglasses from some company online (using amex) I don't like the way they look on me. Company charges 20% restocking fee on returns, so I would lose $20. Any way around this using amex return protection, or should I just take the hit?

IME if The company will take em back Amex will only cover the restock fee. If you wait until after the time they'll accept returns they will let you use return protection.
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Offline Dan

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #435 on: April 05, 2013, 11:45:59 AM »
PUTPAC AMEX and get them to cover the restock fee.
Let us know how it goes.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline mb1

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #436 on: April 05, 2013, 11:53:14 AM »
Purchased a pair of sunglasses from some company online (using amex) I don't like the way they look on me. Company charges 20% restocking fee on returns, so I would lose $20. Any way around this using amex return protection, or should I just take the hit?

Amex covers restocking fee. 
IME they will also cover return shipping and refund the difference between purchase price and refund amount but YMMV.

Offline AJK

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #437 on: April 05, 2013, 12:06:10 PM »
IME if The company will take em back Amex will only cover the restock fee. If you wait until after the time they'll accept returns they will let you use return protection.

Yes, thanks for clarifying. I meant for the restocking fee (which was what I thought he was asking about).
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Offline DoGo

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #438 on: April 05, 2013, 01:19:45 PM »
first time i took advantage of the insurance, got full credit for 160ish $ camera didnt ask for receipt and didnt ask for the camera..
btw will they ever come back for it?

Offline Dan

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #439 on: April 05, 2013, 01:26:04 PM »
No
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.