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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1157740 times)

Offline DoGo

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Offline aryeh1

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #441 on: April 05, 2013, 03:39:02 PM »
Is there any disadvantage on using a platinum if I may cancel it down the line?

Offline AJK

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #442 on: April 07, 2013, 01:06:47 AM »
No.
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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #443 on: April 14, 2013, 11:43:37 PM »
I just did a return and they told me to keep it before i hung up and gave me a credit.

Offline sky121

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #444 on: April 14, 2013, 11:44:03 PM »
I just did a return and they told me to keep it before i hung up and gave me a credit.

What was it for and how much?
"Not all who wander are lost"

Offline SPGDUDE

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #445 on: April 14, 2013, 11:45:07 PM »
What was it for and how much?
kids clothing.  $20

Offline DP7

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #446 on: April 17, 2013, 08:50:28 PM »
Does anyone know how this process works? Do they contact the store you purchased from?

Offline Yeki89

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #447 on: April 17, 2013, 08:59:51 PM »
No need to send back
Top: value $15

Offline Moshe123

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #448 on: April 17, 2013, 09:03:03 PM »
I just did purchase protection, was $64. Didn't ask for it. Got credited right away. Return protection was  for over 100 and they did ask for it. Rep said that usual threshold is $100.

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #449 on: April 17, 2013, 11:36:54 PM »
I just did purchase protection, was $64. Didn't ask for it. Got credited right away. Return protection was  for over 100 and they did ask for it. Rep said that usual threshold is $100.
they asked me for a $40 item

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #450 on: April 28, 2013, 03:36:49 PM »
Does anyone know how this process works? Do they contact the store you purchased from?

Bump

Offline Moshe123

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #451 on: April 28, 2013, 04:05:45 PM »
Bump

CMIIW, I don't think amex does, Visa I know does IME.

Anyone else?

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #452 on: April 28, 2013, 04:07:20 PM »
Amex definitely contacts the repair estimate provider for Extended Warranty.

I don't see why this would be any different.
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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #453 on: April 28, 2013, 04:07:53 PM »
I know of a local store that doesn't like returns, and officially does the return protection claims for the customer and of course when they call, he says that he doesn't accept the return.

Offline rots5

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #454 on: April 28, 2013, 04:26:13 PM »
so thats why u buy on amex!
If you have any questions please search and then ask. PM me for detailed help.

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #455 on: April 28, 2013, 04:59:32 PM »

Offline lfas25

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #456 on: April 28, 2013, 05:38:25 PM »
Has anyone tried returning a cell phone that was bought on AmEx?
I only paid 15% by switching to dansdeals

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #457 on: April 28, 2013, 05:46:32 PM »
So amex will contact amazon?

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #458 on: April 28, 2013, 07:02:43 PM »
Has anyone tried returning a cell phone that was bought on AmEx?
yes. It didn't work.

Offline Moshe123

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #459 on: April 28, 2013, 07:04:57 PM »
yes. It didn't work.

what was their excuse?