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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1172478 times)

Offline SPGDUDE

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #460 on: April 28, 2013, 07:21:02 PM »
what was their excuse?
they told me no phones

Offline Jkhein

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #461 on: May 04, 2013, 06:42:37 PM »
Maskanah:
are refurbished items covered?

Offline Name Changed

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #462 on: May 04, 2013, 09:38:08 PM »
I just files for a $100 claim (clothing) they did not make me return it.

I got the credit a few hours after filling the claim

Offline raphy781

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #463 on: May 04, 2013, 09:52:00 PM »
Maskanah:
are refurbished items covered?
Nope. Azoy zuck'd the rep I spoke to8)

Offline Dan

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Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline raphy781

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #465 on: May 04, 2013, 11:39:55 PM »
-1
Ye ye. Just realized I'm posting in the "return protection" thread (as opposed to the extended warranty):-[

Offline DP7

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #466 on: May 13, 2013, 06:54:57 PM »
Has anyone used this benefit with amazon as the merchant? What was the price of the item? Did they make you submit a receipt or send the item back? Thanks.

Offline Ergel

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #467 on: May 13, 2013, 09:55:35 PM »
why would it be any different?
Life isn't about checking the boxes. Nobody cares.

Offline DovtheBear

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #468 on: May 13, 2013, 10:34:29 PM »
For curiosity's sake, if they do ask for the item back, who pays for shipping?
(And what  do they do with it?!)
"להסתובב זה לא אומר להיות חופשי"

Offline DP7

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #469 on: May 13, 2013, 10:54:30 PM »
why would it be any different?

Don't really know trying to figure out how the whole process works. Thought maybe some merchants they have deals with that they take the items back no matter the price.

Offline SPGDUDE

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #470 on: May 14, 2013, 07:55:49 AM »
For curiosity's sake, if they do ask for the item back, who pays for shipping?
(And what  do they do with it?!)
you pay

Offline DovtheBear

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"להסתובב זה לא אומר להיות חופשי"

Offline Ergel

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #472 on: May 14, 2013, 05:22:48 PM »
Don't really know trying to figure out how the whole process works. Thought maybe some merchants they have deals with that they take the items back no matter the price.
don't think it works like that. they don't give it back to the merchant
Life isn't about checking the boxes. Nobody cares.

Offline DP7

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #473 on: May 14, 2013, 05:54:29 PM »
don't think it works like that. they don't give it back to the merchant

People have reported here of Amex contacting the merchant.

Offline Ergel

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #474 on: May 14, 2013, 05:57:35 PM »
People have reported here of Amex contacting the merchant.
that's to determine whether it's within there time frame for returns
Life isn't about checking the boxes. Nobody cares.

Offline raphy781

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #475 on: May 19, 2013, 11:39:43 PM »
If a store will only take the item back in exchange for a store credit will amex refund me?

Offline Dan

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #476 on: May 19, 2013, 11:46:29 PM »
Yes
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline mmermss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #477 on: May 20, 2013, 04:58:28 AM »
1. Will Amex refund me the cost for Sony to repair my laptop? Bought within 90 days if that makes a difference.

2. Will Amex refund me if I bought the laptop piece myself and I fixed the laptop myself?
It's not about the quantity of your posts.  It's about the quality.

Offline Emkay

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #478 on: May 20, 2013, 06:51:26 AM »
does it make a diff if i contact them on the phone or sm

Offline DoGo

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #479 on: May 22, 2013, 03:45:03 PM »
Anyone know if T&C allow refund if i purchased treadmill in costco (and can make myself crazy to return in costco.