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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1157956 times)

Offline Moishel

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #480 on: May 22, 2013, 04:03:04 PM »
I just got from woot this Levana baby monitor, the advertised distance is 500 feet, but it doesn't even work 30 feet. The manufacturer has a 30 day money back guaranty. Should I rather send it back now, or wait for the 30 days, hope that amex doesn't ask for me to send it in, and keep it or sell it on ebay?

Offline DP7

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #481 on: May 22, 2013, 04:33:14 PM »

I just got from woot this Levana baby monitor, the advertised distance is 500 feet, but it doesn't even work 30 feet. The manufacturer has a 30 day money back guaranty. Should I rather send it back now, or wait for the 30 days, hope that amex doesn't ask for me to send it in, and keep it or sell it on ebay?

Do what you want?

Offline SPLP

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #482 on: May 22, 2013, 05:08:38 PM »
I just got from woot this Levana baby monitor, the advertised distance is 500 feet, but it doesn't even work 30 feet. The manufacturer has a 30 day money back guaranty. Should I rather send it back now, or wait for the 30 days, hope that amex doesn't ask for me to send it in, and keep it or sell it on ebay?
Why do u want to keep something that does not work? and even worse u want to screw someone by selling them something that does not work properly -are u so hungry !

Offline Moishel

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #483 on: May 22, 2013, 05:26:37 PM »
1. I might keep it for room to room monitoring, but I really wanted to use it for taking a stroll around the block.

2. It's not that this device is defected, I think all the similar priced monitors work like crap, and I expected that. The only reason I bought it was because of AMEX's fabulous return policy. I dream for a second that a $80 device is going to work over 500FT, and the person buying it on ebay will neither expect that.

My question was, which path involves less headache.


Offline SPLP

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #484 on: May 22, 2013, 05:44:25 PM »
1. I might keep it for room to room monitoring, but I really wanted to use it for taking a stroll around the block.

2. It's not that this device is defected, I think all the similar priced monitors work like crap, and I expected that. The only reason I bought it was because of AMEX's fabulous return policy. I dream for a second that a $80 device is going to work over 500FT, and the person buying it on ebay will neither expect that.

My question was, which path involves less headache.

 return to store , if any problem with refund ,go back to amex  with dispute -- this way u will not feel guilty that you............

Offline RT

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #485 on: May 23, 2013, 03:51:08 PM »
I just got from woot this Levana baby monitor, the advertised distance is 500 feet, but it doesn't even work 30 feet. The manufacturer has a 30 day money back guaranty. Should I rather send it back now, or wait for the 30 days, hope that amex doesn't ask for me to send it in, and keep it or sell it on ebay?
I got this from Groupon in January, ever since I received it is has been giving me issues.  Levava is not going to do anything for me, I sent them a million emails.
Unfortunately I ordered mine on my Freedom card bec that is the card that was saved in my Groupon profile. Is there any type of Return Protection on the Freedom?

Offline Moishel

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #486 on: May 23, 2013, 04:34:51 PM »
I guess it doesn't hurt to try, open a dispute that the device does not work as advertised.


Offline aryeh1

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #487 on: June 02, 2013, 10:01:53 PM »
Is there protection on buying a gown from china, the website doesn't accept returns?

Offline Ergel

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #488 on: June 02, 2013, 10:11:12 PM »
Is there protection on buying a gown from china, the website doesn't accept returns?
As long as it's purchased from a computer in the USA, yes. That's what a rep told me.
Remember-limit $300
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Offline wierdal832

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #489 on: June 03, 2013, 10:35:49 AM »
if i bought my iphone on an amex, and now my phone is pretty much broken. is there anything i can do? its been about 8 months

Offline meshugener

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #490 on: June 03, 2013, 10:37:32 AM »
Warranty?
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Offline wierdal832

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #491 on: June 03, 2013, 10:44:06 AM »
Warranty?

does amex cover it under warranty?

Offline jaywhy

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #492 on: June 03, 2013, 10:50:16 AM »
if i bought my iphone on an amex, and now my phone is pretty much broken. is there anything i can do? its been about 8 months
My out of warranty iPhone broke on Friday and I filed a claim today. I believe it is covered.

Offline wierdal832

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #493 on: June 03, 2013, 10:52:11 AM »
My out of warranty iPhone broke on Friday and I filed a claim today. I believe it is covered.
so i just call up amex?

Offline jaywhy

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Offline chilzech

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #495 on: June 05, 2013, 01:57:17 PM »
I just called amex about a pair of shoes from zappos which can no longer be returned because I wore them outside for 5 minutes. The rep told me she approved my claim on the spot. Credit will show in 24-48 hours. (Btw,these shoes were paid for by amex with delayed baggage protection ;))

Offline aryeh1

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #496 on: June 05, 2013, 03:03:40 PM »
I just called amex about a pair of shoes from zappos which can no longer be returned because I wore them outside for 5 minutes. The rep told me she approved my claim on the spot. Credit will show in 24-48 hours. (Btw,these shoes were paid for by amex with delayed baggage protection ;))
How does delayed baggage protection help this ?

Offline lechatchileh ariber

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #497 on: June 05, 2013, 06:36:19 PM »
just made a claim for a clearspot 54.49 (over the phone)
got an email next day saying case slosed the credit will be put in my account
I don't sin, I give myself opportunities to repent.

Offline lechatchileh ariber

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #498 on: June 05, 2013, 06:38:13 PM »
i want to return beats headphones 299 + 29.99 tax
do you tink they would cover it?
and what are the chances of them making me return it (judging by how much it costs)?
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Offline DP7

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #499 on: June 05, 2013, 06:39:23 PM »
i want to return beats headphones 299 + 29.99 tax
do you tink they would cover it?
and what are the chances of them making me return it (judging by how much it costs)?

Very good chance they make you return it. Just put in a claim for 300.