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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1157453 times)

Offline mb1

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #500 on: June 05, 2013, 11:36:23 PM »
if i bought my iphone on an amex, and now my phone is pretty much broken. is there anything i can do? its been about 8 months

iphone has a 1 year warranty from apple.

They will repair it in an Apple store.
During the second year AMEX extended warranty protection should cover it up to the amount you charged on your card.

Offline jaywhy

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #501 on: June 10, 2013, 10:03:43 PM »
My out of warranty iPhone broke on Friday and I filed a claim today. I believe it is covered.
Claim approved and refunded with no questions asked.  :)

Offline rots5

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #502 on: June 11, 2013, 08:58:23 AM »
Claim approved and refunded with no questions asked.  :)
nice!! What was broken about it.
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Offline jaywhy

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #503 on: June 11, 2013, 09:11:33 AM »
nice!! What was broken about it.
I dropped it and the screen shattered.

Offline plainbachur

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #504 on: June 11, 2013, 09:47:56 AM »
Two ties on two different purchases they approved claim on the spot

Offline rots5

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #505 on: June 11, 2013, 09:50:24 AM »
I dropped it and the screen shattered.
kol hakavode!

how much did they give u? whats its worth or what u paid?
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Offline jaywhy

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #506 on: June 11, 2013, 10:03:51 AM »
kol hakavode!

how much did they give u? whats its worth or what u paid?
I paid $213 when I got it a year ago as a upgrade. I filed the claim for the $213 that I paid for it and got that refunded. I then paid $212 in the Apple Store to get it replaced. Phone broke late Friday afternoon and I went to the Apple store Sunday morning to get it replaced. So I made $1 and never really missed the phone while it was broken.
Worth it IMO :)

Offline rots5

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #507 on: June 11, 2013, 10:13:48 AM »
I paid $213 when I got it a year ago as a upgrade. I filed the claim for the $213 that I paid for it and got that refunded. I then paid $212 in the Apple Store to get it replaced. Phone broke late Friday afternoon and I went to the Apple store Sunday morning to get it replaced. So I made $1 and never really missed the phone while it was broken.
Worth it IMO :)
my power button is broken.
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Offline sky121

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #508 on: June 11, 2013, 10:36:37 AM »
my power button is broken.

Aren't you within warranty year?
"Not all who wander are lost"

Offline rots5

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #509 on: June 11, 2013, 04:48:56 PM »
Aren't you within warranty year?
i have no idea. My iPhone has a yr warranty?! I had no idea. I don't pay anything. I declined all that 20$ a month warranty stuff
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Offline sky121

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #510 on: June 11, 2013, 04:54:57 PM »
i have no idea. My iPhone has a yr warranty?! I had no idea. I don't pay anything. I declined all that 20$ a month warranty stuff

Apple would prob fix it If you took it to an apple store.
"Not all who wander are lost"

Offline rots5

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #511 on: June 13, 2013, 09:05:01 AM »
I bought an iPhone from eBay in January. The speakerphone broke. (Not sure how). I bought it on my Amex plat card. What should i file it under? Return protection? (but its after 90 days). What about the extended warranty? (But i bought it second hand)
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Offline Ergel

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #512 on: June 13, 2013, 09:11:51 AM »
I bought an iPhone from eBay in January. The speakerphone broke. (Not sure how). I bought it on my Amex plat card. What should i file it under? Return protection? (but its after 90 days). What about the extended warranty? (But i bought it second hand)
I'm pretty sure you're not covered
Life isn't about checking the boxes. Nobody cares.

Offline rots5

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #513 on: June 13, 2013, 09:35:47 AM »
I'm pretty sure you're not covered
well i card and i was put they to amex assurance extended warranty. She said shes going to give me a refund of the original purchase pending a few things. (Its still a long shot).
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Offline AJK

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #514 on: June 21, 2013, 04:55:36 PM »
Anyone know if Starwood Business has return protection?

ETA: Looks like it does.
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Offline Dan

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #515 on: June 21, 2013, 05:45:41 PM »
It does
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline Moishebatchy

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #516 on: June 22, 2013, 08:42:22 PM »
You'd be hard-pressed to find a decent Amex that doesn't.

Offline dsw193

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #517 on: June 22, 2013, 10:13:04 PM »
I bought an iPhone from eBay in January. The speakerphone broke. (Not sure how). I bought it on my Amex plat card. What should i file it under? Return protection? (but its after 90 days). What about the extended warranty? (But i bought it second hand)
I filed a claim under purchase protection for a HTC one cracked screen on Thursday and got original purchase amount returned on Saturday (amount claimed) no questions asked

Offline Nitantnel

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #518 on: June 23, 2013, 12:29:25 AM »
I filed a claim under purchase protection for a HTC one cracked screen on Thursday and got original purchase amount returned on Saturday (amount claimed) no questions asked
Without returning it?

Offline Dan

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #519 on: June 23, 2013, 01:23:12 AM »
You'd be hard-pressed to find a decent Amex that doesn't.
Delta and the free ones do not.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.