Author Topic: AMEX Return Protection: Did They Make You Return The Item? (Read 1175734 times)

Ergel · « **Reply #540 on:** July 30, 2013, 07:03:01 PM »

Quote from: bubbles on July 30, 2013, 06:56:49 PM

Officially it has to be in new condition I believe

Or like new

aryeh1 · « **Reply #541 on:** July 31, 2013, 04:03:47 AM »

Quote from: Super Speed on July 30, 2013, 12:13:20 PM

Thanks! I never knew that, because the one time I used it I got a call from the merchant screaming at me that I ruined his credit with Amex, and I'm a stealer etc. Therefore I thought it has to do with the merchant.

I guess they can call store to verify that it indeed cant be returned

Moishel · « **Reply #542 on:** July 31, 2013, 10:59:26 AM »

Quote from: Jkhein on July 30, 2013, 10:03:54 AM

looks like you disputed the charge, not the return protection benefit.

Why do you say that? I explicitly wrote in the SM that I want to return it, and that I wan't to be covered under return protection.

aryeh1 · « **Reply #543 on:** July 31, 2013, 11:55:42 AM »

Quote from: Moishel on July 31, 2013, 10:59:26 AM

Why do you say that? I explicitly wrote in the SM that I want to return it, and that I wan't to be covered under return protection.

lol

smurf · « **Reply #544 on:** July 31, 2013, 12:12:11 PM »

My hp touchpad stopped working, the touch screen doesn't respond, I want to file a claim, but I'm case they ask me to send it back,I want to wipe it.
Any ideas?

Jkhein · « **Reply #545 on:** July 31, 2013, 12:15:28 PM »

Quote from: smurf on July 31, 2013, 12:12:11 PM

My hp touchpad stopped working, the touch screen doesn't respond, I want to file a claim, but I'm case they ask me to send it back,I want to wipe it.
Any ideas?

whats your problem?

smurf · « **Reply #546 on:** July 31, 2013, 12:16:48 PM »

Quote from: Jkhein on July 31, 2013, 12:15:28 PM

whats your problem?

I power it on, but then I can't get it to respond to any touches
I just learned about something called webos dr.gonna check it out

ShlockDoc · « **Reply #547 on:** August 22, 2013, 08:06:12 AM »

You mentioned in your post this morning about the return protection. I also used their broken or stolen protection.

My iPhone got stolen from a gym locker within a month of my buying it. I filed a claim with Amex (Blue Cash Grandfathered 5%) and they refunded the purchase with no request for police report.

I bought a waterpik from amazon and used it incorrectly and it broke. I called Amex, described to them exactly what happened and they refunded it without questions.

I regularly return small purchases to them and have never been asked for the item. I, like Dan, usually donate the item to a charity.

I've used their various protections to legitimately save thousands of dollars over the years.

This is the reason I don't buy and use gift cards for purchases. Everything goes on the Amex so I can use their protection.

upside down · « **Reply #548 on:** August 23, 2013, 08:44:53 AM »

if i file a Dispute Resolution claim does amex eat the loss or they deny payment to the merchant

aryeh1 · « **Reply #549 on:** August 23, 2013, 09:42:48 AM »

Quote from: upside down on August 23, 2013, 08:44:53 AM

if i file a Dispute Resolution claim does amex eat the loss or they deny payment to the merchant

The latter, but in the past where a family member tried disputing a charge and merchant didn't want to give in amex just credited it as a courtesy

bzam99 · « **Reply #550 on:** August 23, 2013, 01:02:38 PM »

Quote from: ShlockDoc on August 22, 2013, 08:06:12 AM

This is the reason I don't buy and use gift cards for purchases. Everything goes on the Amex so I can use their protection.

+1

doctorman · « **Reply #551 on:** August 27, 2013, 01:36:03 PM »

guys has anyone tried amex protection on Contact lenses bought online?

jaywhy · « **Reply #552 on:** August 27, 2013, 01:43:02 PM »

Quote from: doctorman on August 27, 2013, 01:36:03 PM

guys has anyone tried amex protection on Contact lenses bought online?

Do you have a reason to suspect it would be different than anything else?

doctorman · « **Reply #553 on:** August 27, 2013, 02:41:57 PM »

contact lenses are prescribed, you can not get them without it.
just wondering.

DoGo · « **Reply #554 on:** August 27, 2013, 02:54:35 PM »

Water leaking into $180 pair of prescription goggles.
I first tried extended warrantee but AMEX wanted me to send proof of the company warranty length.
After some correspondence and not getting anywhere, I voluntarily pulled the claim and filed for purchase protection, just got refunded (a few days later), and they didn't ask for the goggles.

doctorman · « **Reply #555 on:** August 27, 2013, 06:12:04 PM »

per the policy the excluded items include :

health care items (such as blood pressure machines and diabetes equipment)

if anyone else has any experience with contact lenses perhaps would love to hear...

DoGo · « **Reply #556 on:** August 27, 2013, 11:11:47 PM »

Quote from: doctorman on August 27, 2013, 06:12:04 PM

per the policy the excluded items include :

health care items (such as blood pressure machines and diabetes equipment)

if anyone else has any experience with contact lenses perhaps would love to hear...

my goggles were refunded.. Hey it doesn't hurt to try, let them decide the category it belongs under.

Dudeguy · « **Reply #557 on:** August 28, 2013, 06:14:12 PM »

I purchased tickets on a mini cruise using my Sapphire preferred card. I missed the cruise and they told me there's no refunds whatsoever. They were only willing to reschedule me. Anything chase sapphire can do for me to get my money back? Dispute the charge? Return protection? Anyone know?

myb821 · « **Reply #558 on:** August 28, 2013, 06:16:46 PM »

Quote from: Dudeguy on August 28, 2013, 06:14:12 PM

I purchased tickets on a mini cruise using my Sapphire preferred card. I missed the cruise and they told me there's no refunds whatsoever. They were only willing to reschedule me. Anything chase sapphire can do for me to get my money back? Dispute the charge? Return protection? Anyone know?

what was the reason for missing the cruise

Dudeguy · « **Reply #559 on:** August 28, 2013, 06:42:36 PM »

Quote from: myb821 on August 28, 2013, 06:16:46 PM

what was the reason for missing the cruise

Nyc traffic.

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Author Topic: AMEX Return Protection: Did They Make You Return The Item? (Read 1175734 times)