Topic Wiki

[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1158331 times)

Offline frozy

  • Dansdeals Gold Elite
  • ***
  • Join Date: May 2013
  • Posts: 215
  • Total likes: 2
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: lakewood
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #600 on: September 08, 2013, 12:24:11 AM »
Esrog might be considered food and not eligible!

Offline whacked1

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Oct 2012
  • Posts: 2556
  • Total likes: 518
  • DansDeals.com Hat Tips 4
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #601 on: September 08, 2013, 01:37:54 AM »
I bought a watch in century, the watch broke will it be covered by Amex?

Offline raphy781

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Feb 2013
  • Posts: 1524
  • Total likes: 4
  • DansDeals.com Hat Tips 3
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #602 on: September 08, 2013, 03:07:31 AM »
I bought a watch in century, the watch broke will it be covered by Amex?
If I have a blue car what am I eating.
You didn't give any details, although I don't know why it shouldn't be covered.

Offline whacked1

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Oct 2012
  • Posts: 2556
  • Total likes: 518
  • DansDeals.com Hat Tips 4
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #603 on: September 08, 2013, 09:45:28 AM »
If I have a blue car what am I eating.
You didn't give any details, although I don't know why it shouldn't be covered.
my question was since I didn't buy it in a watch store....

Offline raphy781

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Feb 2013
  • Posts: 1524
  • Total likes: 4
  • DansDeals.com Hat Tips 3
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #604 on: September 08, 2013, 10:15:59 AM »
my question was since I didn't buy it in a watch store....
That should not matter.

Offline whacked1

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Oct 2012
  • Posts: 2556
  • Total likes: 518
  • DansDeals.com Hat Tips 4
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #605 on: September 08, 2013, 11:53:05 AM »
That should not matter.
alright thanks

Offline Side incomer

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2011
  • Posts: 3507
  • Total likes: 1
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Brooklyn
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #606 on: September 08, 2013, 11:55:18 AM »
Esrog might be considered food and not eligible!
I know someone claimed Esrog that the pitum broke off under purchase protection, and they covered him.

I am not saying that is ethical or what... Just telling a fact that I heard first hand.

Side income is the most solid income... בדוק ומנוסה

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Diamond Elite
  • **********
  • Join Date: May 2008
  • Posts: 67601
  • Total likes: 16913
  • DansDeals.com Hat Tips 16442
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA GS, AA EXP, DL Dirt, Hyatt Glob, Fairmont Lifetime Plat, DD Diamond, Blocked By @NeriaKraus
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #607 on: September 08, 2013, 12:02:14 PM »
If it's under $100 then they just don't care.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline Side incomer

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2011
  • Posts: 3507
  • Total likes: 1
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Brooklyn
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #608 on: September 08, 2013, 12:29:57 PM »
If it's under $100 then they just don't care.
That Esrog was $300
Side income is the most solid income... בדוק ומנוסה

Offline good sam

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 3340
  • Total likes: 558
  • DansDeals.com Hat Tips 10
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #609 on: September 08, 2013, 12:36:08 PM »
I know someone claimed Esrog that the pitum broke off under purchase protection, and they covered him.

I am not saying that is ethical or what... Just telling a fact that I heard first hand.
Why not ethical?
If you don't care why would you comment?
HT: DMYD

Offline moshe2009

  • Dansdeals Silver Elite
  • **
  • Join Date: Oct 2012
  • Posts: 96
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Brooklyn
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #610 on: September 08, 2013, 11:27:54 PM »
i filed now a claim the first time , when i check the status it says "Pending receipt of document"  where do i have a option to upload the receipt

Offline DP7

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Sep 2012
  • Posts: 1814
  • Total likes: 4
  • DansDeals.com Hat Tips 13
    • View Profile
  • Location: New York
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #611 on: September 08, 2013, 11:48:29 PM »

i filed now a claim the first time , when i check the status it says "Pending receipt of document"  where do i have a option to upload the receipt

They'll contact you if you actually have to send in anything. Hold tight!

Offline moshe2009

  • Dansdeals Silver Elite
  • **
  • Join Date: Oct 2012
  • Posts: 96
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Brooklyn
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #612 on: September 09, 2013, 12:06:31 AM »
They'll contact you if you actually have to send in anything. Hold tight!
oh i thought i need to upload the receipt to them

Offline meshugener

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Feb 2012
  • Posts: 6887
  • Total likes: 62
  • DansDeals.com Hat Tips 4
  • Gender: Female
    • View Profile
  • Location: DDF
  • Programs: Amex Platinum, Chase Freedom 10X10 Exclusives, Avis Presidents Club, National Executive, Hertz 5 Star, Hilton Gold, Accor Platinum, Hyatt Platinum, Marriott Silver, SPG Gold, Club Carlson Gold
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #613 on: September 09, 2013, 12:12:02 AM »
Go to the document center
Love me or hate me. I still love you.

Offline moshe2009

  • Dansdeals Silver Elite
  • **
  • Join Date: Oct 2012
  • Posts: 96
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Brooklyn
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #614 on: September 09, 2013, 12:27:05 AM »
Go to the document center
where can i find that
pls

Offline meshugener

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Feb 2012
  • Posts: 6887
  • Total likes: 62
  • DansDeals.com Hat Tips 4
  • Gender: Female
    • View Profile
  • Location: DDF
  • Programs: Amex Platinum, Chase Freedom 10X10 Exclusives, Avis Presidents Club, National Executive, Hertz 5 Star, Hilton Gold, Accor Platinum, Hyatt Platinum, Marriott Silver, SPG Gold, Club Carlson Gold
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #615 on: September 09, 2013, 08:27:50 AM »
Google sounds like a good idea.
Love me or hate me. I still love you.

Offline ice man

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Sep 2013
  • Posts: 396
  • Total likes: 0
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: New York, NY
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #616 on: September 11, 2013, 01:42:40 AM »
Bought a bluetooth headset for 39.99 on my SPG Amex in a cell phone store..went back to return it a week later, they didnt want to take it back.
Amex refunded the purchase and let me keep the bluetooth.
Good times..

Offline satturn

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: May 2011
  • Posts: 950
  • Total likes: 30
  • DansDeals.com Hat Tips 5
  • Gender: Male
    • View Profile
  • Location: Old City - Jerusalem
  • Programs: Kotel Security Pass
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #617 on: September 12, 2013, 03:55:29 PM »
bought six ergo baby carriers on closeout from REI.com- thought i would sell them for a little profit. Found very few buyers- returned 4 - got credit for each one, and non need to return. Anyone want to buy a baby carrier?? :)

Offline chucksterace

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jul 2012
  • Posts: 6880
  • Total likes: 19
  • DansDeals.com Hat Tips 40
  • Gender: Male
    • View Profile
    • LYNX IT Consulting
  • Location: Chicago, Jerusalem
  • Programs: AA Exec Plat; UA Premier 1K; ; LY Plat; Hyatt Platinum; Hertz President's Circle; Avis President's Club
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #618 on: September 12, 2013, 04:09:03 PM »
bought six ergo baby carriers on closeout from REI.com- thought i would sell them for a little profit. Found very few buyers- returned 4 - got credit for each one, and non need to return. Anyone want to buy a baby carrier?? :)

You can use this money to buy a new phone  ;)
You may not hold me responsible for any actions taken that were recommended from my account or username.

Offline ckmk47

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Aug 2012
  • Posts: 7963
  • Total likes: 1045
  • DansDeals.com Hat Tips 3
  • Gender: Female
    • View Profile
  • Location: brooklyn
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #619 on: September 25, 2013, 11:35:30 AM »
Bought a shirt from Express.  Got a cigarette burn hole from someone dancing during simchas bais hashoeva.
I bought it with chase sapphire preferred. Do I have any recourse?
If I had bought it with an Amex, would it be covered? which benefit: return protection? do I have to try to return it first? which amex is best?
Thanks
My favorite cause: cssy.org