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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1157799 times)

Offline AJK

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #620 on: September 25, 2013, 11:41:26 AM »
Purchase protection.
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Offline Super Speed

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #621 on: September 30, 2013, 11:48:52 PM »
If an item is more then $100 like $120 will the system automatically request for the item back or is it based on the discretion of the CS rep?

Offline Yeki89

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #622 on: September 30, 2013, 11:51:06 PM »
I know someone claimed Esrog that the pitum broke off under purchase protection, and they covered him.

I am not saying that is ethical or what... Just telling a fact that I heard first hand.
So Jewish!

Offline DoGo

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Offline smiles

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #624 on: October 01, 2013, 10:02:54 PM »
If I buy something with a combination of gift card and amex, would I still get the protection from amex?

Offline mb1

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #625 on: October 01, 2013, 10:08:27 PM »
If I buy something with a combination of gift card and amex, would I still get the protection from amex?

Yes, but only up to the amount charged to the AMEX.

Offline HP58

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #626 on: October 02, 2013, 10:16:26 PM »
Can I return something that was used?

Offline Super Speed

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #627 on: October 02, 2013, 10:34:55 PM »
Can I return something that was used?
You can try but in T&C it states it has to be like new.


Offline yoss6400

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #628 on: October 02, 2013, 10:41:16 PM »
i bought a cordless phone and the speaker stopped working after 2 months will amex purchase protection work for this?
"Credit Cards delaying arguments for 30 Days"

Offline Super Speed

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #629 on: October 02, 2013, 10:56:20 PM »
i bought a cordless phone and the speaker stopped working after 2 months will amex purchase protection work for this?
Try. ;)


Offline intgesh

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #630 on: October 03, 2013, 02:20:56 PM »
Bought a $30 maternity top on SPG consumer, filed for return protection, next day $30 was credited to my account, no return necessary.

Offline nonu

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #631 on: October 03, 2013, 03:21:22 PM »
I used return protection twice this week. Both times the credit posted within 12 hours.

Offline HP58

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #632 on: October 03, 2013, 04:53:04 PM »
I used return protection twice this week. Both times the credit posted within 12 hours.
Care to share details?

Offline yoss6400

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #633 on: October 07, 2013, 09:59:20 PM »
is it $300 a year per account or per card like ua,?
"Credit Cards delaying arguments for 30 Days"

Offline nonu

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #634 on: October 07, 2013, 10:36:33 PM »
Care to share details?

Monday 9/30: 2 shirts $50 each. I filed online at around 1:30 pm.
Tuesday 10/1: 2 pairs of leggings $6 each. I called it in around the same time.

Both credits posted a little after midnight that night.

Offline ice man

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #635 on: October 08, 2013, 12:15:51 AM »
Monday 9/30: 2 shirts $50 each. I filed online at around 1:30 pm.
Tuesday 10/1: 2 pairs of leggings $6 each. I called it in around the same time.

Both credits posted a little after midnight that night.
Did you have to return the items?

Offline nonu

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #636 on: October 08, 2013, 12:23:21 AM »
Did you have to return the items?

Neither.

Offline smurf

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #637 on: October 08, 2013, 04:10:16 PM »
I just submitted an extended warranty  claim for my broken HP Touchpad.
Thing is the original charge was on Sep/25/11 With a 1 year warranty plus the 1 year amex extension I'm a few weeks late
But it was only shipped on Oct/17/11 and counting from then I'm still within the Amex Extra year
 What are my chances?

Offline Ergel

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #638 on: October 09, 2013, 12:10:16 AM »
I just submitted an extended warranty  claim for my broken HP Touchpad.
Thing is the original charge was on Sep/25/11 With a 1 year warranty plus the 1 year amex extension I'm a few weeks late
But it was only shipped on Oct/17/11 and counting from then I'm still within the Amex Extra year
 What are my chances?
Your manufacturer's warranty started on October 17. You are for sure fine
Life isn't about checking the boxes. Nobody cares.

Offline yoss6400

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #639 on: October 10, 2013, 12:45:20 AM »
submitted a return protection claim for a  shirt for $40 and got the credit within the hour
"Credit Cards delaying arguments for 30 Days"