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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1157691 times)

Offline ShmuliT

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #660 on: October 19, 2013, 08:30:13 PM »
Not sure as im not sure how they split it up, but one retailer was exactly $100.xx

Offline Super Speed

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #661 on: October 19, 2013, 08:30:32 PM »
Wow! Nice! Was it less than $100 in each claim?
I think it works $100 per item.


Offline HP58

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #662 on: October 19, 2013, 08:31:57 PM »
I think it works $100 per item.
You mean it depends on the item as opposed to the claim?

Offline Super Speed

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #663 on: October 19, 2013, 08:56:24 PM »
You mean it depends on the item as opposed to the claim?
I believe so.


Offline frozy

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #664 on: October 19, 2013, 09:24:49 PM »
Anyone have experience with returning items bought outside us et al.  T&c preclude it, but then again, so do they preclude watches, phones , jewelry and other zachen I had no problem w.

Offline HP58

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #665 on: October 19, 2013, 10:23:28 PM »
Anyone have experience with returning items bought outside us et al.  T&c preclude it, but then again, so do they preclude watches, phones , jewelry and other zachen I had no problem w.
If you try, please keep us posted.

Offline mr. perfect

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #666 on: October 20, 2013, 11:09:42 PM »
is making return a bad idea if I'm new to amex (just got starwoods reg and business) regarding f/r?
be smart and don't mess things up please

Offline jack12

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #667 on: October 20, 2013, 11:23:03 PM »
If someone booked a flight with his SPG card to visit someone very sick and he had to cancel his flight because the sick person was moved to a hospital in a different city, would amex refund the $? What would he use - return protection?

Offline HP58

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #668 on: October 21, 2013, 01:48:38 AM »
is making return a bad idea if I'm new to amex (just got starwoods reg and business) regarding f/r?
I returned 2 weeks after I activated & didn't have issues. Why should they F/R you for using a legit benefit in accordance with the T&Cs?



Offline HP58

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #669 on: October 21, 2013, 01:50:15 AM »
If someone booked a flight with his SPG card to visit someone very sick and he had to cancel his flight because the sick person was moved to a hospital in a different city, would amex refund the $? What would he use - return protection?
IIRC flight tickets are excluded outright in the T&Cs for Return Protection.

Offline rots5

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #670 on: October 21, 2013, 02:10:20 AM »
i called up amex after the 30 day return policy of soda stream, said i have a brand new in box soda stream but they wont take it back. i just got my money back from amex, (confirmed) and i gave the soda stream to a relative for a bday present

:D
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Offline HP58

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #671 on: October 21, 2013, 02:11:45 AM »
i called up amex after the 30 day return policy of soda stream, said i have a brand new in box soda stream but they wont take it back. i just got my money back from amex, (confirmed) and i gave the soda stream to a relative for a bday present

:D
How much?

Offline rots5

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #672 on: October 21, 2013, 02:19:21 AM »
How much?
80$ (around)  sorry forgot to write
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Offline rcarentals

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #673 on: October 21, 2013, 02:31:45 AM »
An interesting deal bored people could do is buy the HTC one from the company offering raffle tickets for an 18carrot gold HTC one with every purchase.  You could get quite high chances using your amex's return policy or alternatively 120days with chase freedom saphire bold etc..
Do not boast for tomorrow, Because you do not know what the day will bear.(Mishlei C27.V1)

Offline frozy

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #674 on: October 21, 2013, 01:13:11 PM »
Can I upload the sales receipt?  I saw something upthread about document center...  How do I get there?

Offline intgesh

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #675 on: November 01, 2013, 09:01:09 AM »
I bought an NFL jersey for $150 on SPG personal, they asked for the sales receipt which I faxed in and within a couple of days was credited $150 on my statement. No return was required.

Offline milechazzer

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #676 on: November 01, 2013, 01:36:30 PM »
I've been having an issue with my Amazon account that was closed along with my Amazon Payments account, and I had ordered 3 suits from MyHabit right before they "suspended" my account. When I wanted to return some of the suits, I couldn't get into my account, and they wouldn't help me with a retun over the phone either.

Thanks to Amex Return Protection, there is a silver lining in all of this. I filed a separate $225 claim for each of the 3 suits. Sent in my invoices for all three, and they immediately credited my account for $675 ($225x3), and no request to return the items.

Offline Moishel

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #677 on: November 01, 2013, 01:50:49 PM »
I asked this in a different thread, but a bit OT over there, I bought a cellphone 2 months ago with an SPG card that the micro USB charging port makes problems sometimes. There's was a 14 day return period which I missed. Do I have better chances of getting refunded and keeping the phone with return protection, or purchase protection?

Thanks in advance.

Offline myb821

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #678 on: November 01, 2013, 01:55:59 PM »
I asked this in a different thread, but a bit OT over there, I bought a cellphone 2 months ago with an SPG card that the micro USB charging port makes problems sometimes. There's was a 14 day return period which I missed. Do I have better chances of getting refunded and keeping the phone with return protection, or purchase protection?

Thanks in advance.
return protection technically only covers items in a new condition. So you may only be able to use purchase protection

Offline HP58

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #679 on: November 01, 2013, 01:56:31 PM »
I've been having an issue with my Amazon account that was closed along with my Amazon Payments account, and I had ordered 3 suits from MyHabit right before they "suspended" my account. When I wanted to return some of the suits, I couldn't get into my account, and they wouldn't help me with a retun over the phone either.

Thanks to Amex Return Protection, there is a silver lining in all of this. I filed a separate $225 claim for each of the 3 suits. Sent in my invoices for all three, and they immediately credited my account for $675 ($225x3), and no request to return the items.
Wow! Thank G-d for Amex, right?