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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1157823 times)

Offline Moishel

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #680 on: November 01, 2013, 02:13:36 PM »
return protection technically only covers items in a new condition. So you may only be able to use purchase protection
Externally it looks brand new, my question was if there's a difference between the programs regarding full refund and having to send the item to Amex.

Offline milechazzer

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #681 on: November 01, 2013, 02:36:23 PM »
Wow! Thank G-d for Amex, right?

Yes, I'm quite happy with Amex right now. But I think I'm pretty close to my $1k annual cap, so this might come back to bite me, if I need to file any more claims.

Does anyone know when/how the annual return protection limit resets? Does it reset on Jan 1st, or do they do it some other way?

thx

Offline ckmk47

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #682 on: November 01, 2013, 04:16:54 PM »
Is tha annual cap per person or per account?
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Offline HP58

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #683 on: November 01, 2013, 05:00:56 PM »
Is tha annual cap per person or per account?
Account.

Offline yoss6400

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #684 on: November 02, 2013, 11:33:54 PM »
I've been having an issue with my Amazon account that was closed along with my Amazon Payments account, and I had ordered 3 suits from MyHabit right before they "suspended" my account. When I wanted to return some of the suits, I couldn't get into my account, and they wouldn't help me with a retun over the phone either.

Thanks to Amex Return Protection, there is a silver lining in all of this. I filed a separate $225 claim for each of the 3 suits. Sent in my invoices for all three, and they immediately credited my account for $675 ($225x3), and no request to return the items.
i thought its only $300 a year?
"Credit Cards delaying arguments for 30 Days"

Offline Super Speed

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #685 on: November 02, 2013, 11:37:06 PM »
i thought its only $300 a year?
Up to $300 a claim and up to 1K a year.


Offline Super Speed

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #686 on: November 02, 2013, 11:37:48 PM »
Yes, I'm quite happy with Amex right now. But I think I'm pretty close to my $1k annual cap, so this might come back to bite me, if I need to file any more claims.

Does anyone know when/how the annual return protection limit resets? Does it reset on Jan 1st, or do they do it some other way?

thx
From the T&C it sounds like it restarts Jan.


Offline yoss6400

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #687 on: November 02, 2013, 11:49:17 PM »
Up to $300 a claim and up to 1K a year.
is it 1k for return protection and purchase protection together or separate
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Offline HP58

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #688 on: November 02, 2013, 11:52:22 PM »
From the T&C it sounds like it restarts Jan.
Really? I like that!

Offline Super Speed

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #689 on: November 03, 2013, 12:10:26 AM »
is it 1k for return protection and purchase protection together or separate
I think Purchase Protection is much more then 1K.


Offline yoss6400

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #690 on: November 03, 2013, 12:11:09 AM »
I think Purchase Protection is much more then 1K.
thx
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Offline HP58

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #691 on: November 11, 2013, 03:16:28 PM »
Has a/b ever returned s/t bought on Vente-privee?

Offline Dan

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #692 on: November 11, 2013, 03:52:33 PM »
Has a/b ever returned s/t bought on Vente-privee?
Yes, painless.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline ckmk47

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #693 on: November 11, 2013, 05:14:09 PM »
Externally it looks brand new, my question was if there's a difference between the programs regarding full refund and having to send the item to Amex.
Purchase protection is the way to go.  It's for damaged things.  If the item is cheap enough, they usually let you keep it.

You ever did anything?
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Offline Moishel

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #694 on: November 12, 2013, 10:07:54 AM »
I did return protection and I need to send it in.

Offline ckmk47

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #695 on: November 12, 2013, 10:12:48 AM »
I did return protection and I need to send it in.
At least you're not out of pocket for a new one.
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Offline yoss6400

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #696 on: November 12, 2013, 11:29:12 AM »
I did return protection and I need to send it in.
for how much money?
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Offline Ergel

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #697 on: November 12, 2013, 12:04:03 PM »
I did return protection and I need to send it in.
Much better off doing purchase protection
Life isn't about checking the boxes. Nobody cares.

Offline ckmk47

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #698 on: November 12, 2013, 02:39:59 PM »
Much better off doing purchase protection
Is it too late?  can he change the claim?  If not, why rub it in now?
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Offline Ergel

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #699 on: November 12, 2013, 02:48:23 PM »
Is it too late?  can he change the claim?  If not, why rub it in now?
I don't see why it would be too late. Just start a new claim
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