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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1157572 times)

Offline bubbles

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #800 on: December 24, 2013, 08:13:24 AM »
Well I got my answer and I was able to keep the item. I filed a Purchase protection on my phone (BB 9930) which cost $219 on Amazon. They drove me crazy, first I got a quote that was accepted but there was problem in the quote description then there was an issue with the quote itself ask DH for more details ;). So I gave up and filed a return protection on it and I got to keep it!
isn't return protection for like new items only?

Offline Super Speed

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #801 on: December 24, 2013, 09:42:53 AM »
isn't return protection for like new items only?
I'm not sure I understand you. Are you asking on my how could I file or an Amex why they approved it?


Offline metziah

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #802 on: December 24, 2013, 02:33:14 PM »
If I want to file a claim for an order that had 3 of the same  items, I want to return all 3 items. Do I need to file it as 3 different items in my claim?

Offline lunatic

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #803 on: December 24, 2013, 02:37:26 PM »
Filed a claim for a dell laptop (the screen kept greying out and getting fuzzy), they just gave me a credit and did not ask for anything else

Offline chucksterace

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #804 on: December 24, 2013, 02:42:42 PM »

Filed a claim for a dell laptop (the screen kept greying out and getting fuzzy), they just gave me a credit and did not ask for anything else

How much was
You may not hold me responsible for any actions taken that were recommended from my account or username.

Offline shnoz

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #805 on: December 24, 2013, 02:54:15 PM »
Tried filing claim yesterday for a book was told they dont cover, then filed $72 coat approved instantly & keep the coat

Offline avremie

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #806 on: December 24, 2013, 06:24:23 PM »
if i use a store bredit to pay for a small part of the purchase will i lose protection?

Online Zevwolf

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #807 on: December 24, 2013, 06:39:59 PM »
You'll only get back the amount you paid with the card.

Offline Centro

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #808 on: December 24, 2013, 07:20:31 PM »
It has probably been discussed in this thread but that means sifting through 80+ pages,

If I can't return an item to Amazon cause it's past 30 days can I return it to amex (if the reason for return is cause I simply don't want it)?

Offline HP58

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #809 on: December 24, 2013, 07:22:24 PM »
It has probably been discussed in this thread but that means sifting through 80+ pages,

If I can't return an item to Amazon cause it's past 30 days can I return it to amex (if the reason for return is cause I simply don't want it)?
Sure. That's what it's made for, no?

Offline Centro

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #810 on: December 24, 2013, 07:24:08 PM »
Sure. That's what it's made for, no?
I have no idea, never used this service,

Just to make sure, we're you assuming or you're sure about it?

Offline Super Speed

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #811 on: December 25, 2013, 12:06:41 AM »
I have no idea, never used this service,

Just to make sure, we're you assuming or you're sure about it?
Sure. Why else would you want to return it?


Offline HP58

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #812 on: December 25, 2013, 01:44:41 AM »
Sure. Why else would you want to return it?
+1. Take it from @Super Speed he's a real expert in this field... ;)

Offline SPLP

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #813 on: December 25, 2013, 04:49:58 AM »
Tried filing claim yesterday for a book was told they dont cover, then filed $72 coat approved instantly & keep the coat

FYI i got it for a book last week --i filed b4 i received it because i was not allowed to cancel order , they shipped it and i did a claim -- did not have  to send back

Offline Super Speed

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #814 on: December 25, 2013, 09:57:07 AM »
+1. Take it from @Super Speed he's a real expert in this field... ;)
:)


Offline Adlebo

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #815 on: December 25, 2013, 10:23:16 AM »
Filed a claim for a dell laptop (the screen kept greying out and getting fuzzy), they just gave me a credit and did not ask for anything else
Did you go through "return protection" which requires it to be like new and officially resellable or "purchase protection" which I thought just covers accidental damage and theft? I was under the assumption that if it just doesn't work amex will direct you to the manufacturers warranty unless if it's in the extended amex year...

Offline lunatic

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #816 on: December 25, 2013, 10:15:01 PM »
Did you go through "return protection" which requires it to be like new and officially resellable or "purchase protection" which I thought just covers accidental damage and theft? I was under the assumption that if it just doesn't work amex will direct you to the manufacturers warranty unless if it's in the extended amex year...

It was the amex extended warranty. And Dell's one year warranty had just run out

Offline metziah

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #817 on: December 26, 2013, 08:21:54 PM »
Is it an issue to file 2 claims within 2 days of each other? Will that cause a flag to send the products in?

Offline metziah

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #818 on: December 26, 2013, 08:32:26 PM »
I got one more, if I want to return 6 items they are each about $5, how do I go about that as there is a limit inline of 5 items?

Offline Super Speed

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #819 on: December 26, 2013, 10:43:39 PM »
I got one more, if I want to return 6 items they are each about $5, how do I go about that as there is a limit inline of 5 items?
1) No 2) File 2 claims.