Topic Wiki

[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1157723 times)

Offline HP58

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Mar 2013
  • Posts: 1383
  • Total likes: 4
  • DansDeals.com Hat Tips 6
    • View Profile
  • Location: Lakewood
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #820 on: December 27, 2013, 02:01:09 AM »
Is it an issue to file 2 claims within 2 days of each other? Will that cause a flag to send the products in?
If the 1st one was approved already it shouldn't be an issue, but if it wasn't approved yet, people upthread were claiming it took longer for both to process.

Offline nobiggy

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Dec 2012
  • Posts: 2341
  • Total likes: 14
  • DansDeals.com Hat Tips 7
    • View Profile
  • Location: forums
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #821 on: December 27, 2013, 02:10:06 AM »
if i made a claim 3 weeks ago for $300 and got the refund and now i make a second one for $300 is that a red flag? will they deny? will they close my account thinking i am doing something wrong?

Offline HP58

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Mar 2013
  • Posts: 1383
  • Total likes: 4
  • DansDeals.com Hat Tips 6
    • View Profile
  • Location: Lakewood
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #822 on: December 27, 2013, 02:22:12 AM »
if i made a claim 3 weeks ago for $300 and got the refund and now i make a second one for $300 is that a red flag? will they deny? will they close my account thinking i am doing something wrong?
Definitely won't close your account. You're fully within the T&Cs. They may ask for documentation (e.g. itemized receipt).

Offline Miracle

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Dec 2012
  • Posts: 2318
  • Total likes: 5
  • DansDeals.com Hat Tips 5
    • View Profile
  • Location: Israel
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #823 on: December 27, 2013, 02:42:36 AM »
Definitely won't close your account. You're fully within the T&Cs. They may ask for documentation (e.g. itemized receipt).
What's the T&C?

Offline HP58

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Mar 2013
  • Posts: 1383
  • Total likes: 4
  • DansDeals.com Hat Tips 6
    • View Profile
  • Location: Lakewood
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #824 on: December 27, 2013, 04:41:23 AM »
What it stands for? Terms & Conditions. What they are? That you can claim up to $300 an item up to $1000 a year per account. No rules on how often you can claim AFAIK.

Offline Lazegotit

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Apr 2013
  • Posts: 285
  • Total likes: 1
  • DansDeals.com Hat Tips 1
  • Gender: Male
    • View Profile
  • Location: PHL
  • Programs: Hertz Presidents Circle, Hilton Diamond, Marriott Gold, IHG Plat.
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #825 on: December 27, 2013, 11:03:56 AM »
Is it up to 1k per calendar year or card anniversary?

Offline Miracle

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Dec 2012
  • Posts: 2318
  • Total likes: 5
  • DansDeals.com Hat Tips 5
    • View Profile
  • Location: Israel
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #826 on: December 28, 2013, 01:58:47 PM »
What it stands for? Terms & Conditions. What they are? That you can claim up to $300 an item up to $1000 a year per account. No rules on how often you can claim AFAIK.
I know what T&C stands for. I was asking what they were. And I thank you for having the brains to answer both questions since my question was ambiguous.   :)  Gut voch!

Offline HP58

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Mar 2013
  • Posts: 1383
  • Total likes: 4
  • DansDeals.com Hat Tips 6
    • View Profile
  • Location: Lakewood
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #827 on: December 28, 2013, 06:29:08 PM »
Is it up to 1k per calendar year or card anniversary?
Per calendar year.

Offline metziah

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Apr 2012
  • Posts: 915
  • Total likes: 2
  • DansDeals.com Hat Tips 1
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #828 on: December 28, 2013, 10:39:47 PM »

Is it an issue to file 2 claims within 2 days of each other? Will that cause a flag to send the products in?
Update... I got a credit for both claims and did not need proof or to send the items in.

Offline Crazy tools

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jan 2010
  • Posts: 2251
  • Total likes: 54
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
  • Programs: United Club, Avis Presidents, Hertz Presidents Circle, National Executive Elite, SPG Gold
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #829 on: December 28, 2013, 11:21:25 PM »
I filed 14 days ago. Sent in receipts 12 days ago. No response.
What's up with them?

Offline HP58

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Mar 2013
  • Posts: 1383
  • Total likes: 4
  • DansDeals.com Hat Tips 6
    • View Profile
  • Location: Lakewood
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #830 on: December 29, 2013, 12:05:56 AM »
I filed 14 days ago. Sent in receipts 12 days ago. No response.
What's up with them?
It takes them up to 48 hrs to process docs, and up to 10 BUSINESS days to respond. Give it a few more days. Just had a claim approved on the 9th business day.

Offline Super Speed

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jul 2013
  • Posts: 4849
  • Total likes: 50
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
  • Programs: SPG Gold, Hilton Gold, Hyatt Platinum, Marriott Gold, Hertz Presidents Circle, Avis First, National Executive Elite, Sixt Platinum.
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #831 on: December 29, 2013, 12:33:22 AM »
It takes them up to 48 hrs to process docs, and up to 10 BUSINESS days to respond. Give it a few more days. Just had a claim approved on the 9th business day.
Same here.


Offline shnoz

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Dec 2013
  • Posts: 522
  • Total likes: 24
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: Lakewood
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #832 on: December 29, 2013, 04:07:17 PM »
Bummer, filed a claim for an expresso machine $106 approved instantly then got a call that it was a mistake have to send in receipt. Hopefully it will still go through

Offline yoss6400

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Dec 2011
  • Posts: 795
  • Total likes: 3
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Brooklyn
  • Programs: AAdvantage,sapfire,freedom,marriott, hertz, avis, united
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #833 on: December 29, 2013, 10:21:56 PM »
I filed 14 days ago. Sent in receipts 12 days ago. No response.
What's up with them?
in the busy season it can take up to 2 weeks
"Credit Cards delaying arguments for 30 Days"

Offline NedsLeads

  • DansDeals Copper Elite
  • *
  • Join Date: Dec 2013
  • Posts: 2
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: New York
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #834 on: December 30, 2013, 09:45:35 AM »
Any theories as to why Amex doesn't make you return the item if less than $100? Is it just not worth their time? Obviously I'm not complaining, just curious.

Offline A European

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jun 2012
  • Posts: 1519
  • Total likes: 3
  • DansDeals.com Hat Tips 3
    • View Profile
  • Location: Germany
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #835 on: December 30, 2013, 09:50:14 AM »
Took me 1 day and i got back 60$.

Offline Nitantnel

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Apr 2011
  • Posts: 2957
  • Total likes: 3
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Brooklyn
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #836 on: January 09, 2014, 12:54:45 PM »
If I told them that it broke before the manufacture warranty ended, will they still honor my claim? 

Offline Moshe123

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Sep 2012
  • Posts: 5935
  • Total likes: 911
  • DansDeals.com Hat Tips 1
  • Gender: Male
    • View Profile
  • Location: Spring Valley
  • Programs: Lost
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #837 on: January 09, 2014, 12:56:02 PM »
If I told them that it broke within the year of the manufacture warranty, will they still honor my claim? 

Why would they?

Offline Nitantnel

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Apr 2011
  • Posts: 2957
  • Total likes: 3
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Brooklyn
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #838 on: January 09, 2014, 12:56:28 PM »
Why would they?

Because now it's over.

Offline Moshe123

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Sep 2012
  • Posts: 5935
  • Total likes: 911
  • DansDeals.com Hat Tips 1
  • Gender: Male
    • View Profile
  • Location: Spring Valley
  • Programs: Lost
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #839 on: January 09, 2014, 12:58:53 PM »
Because now it's over.

But the loss didn't happen under their warranty.