Topic Wiki

[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1157593 times)

Offline blue eyes

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Apr 2012
  • Posts: 853
  • Total likes: 7
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #860 on: January 17, 2014, 12:19:01 PM »
I have recently filed quite a few claims and now amex sent an investigating company to look a the claims and they want to meet with me.
has anyone had this before?
Also I was wondering what my rights are, and if the only thing to loose by not meeting with them is the claim or can they take it further than that?

Offline noturbizniss

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2012
  • Posts: 7116
  • Total likes: 140
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
  • Location: North Jersey
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #861 on: January 17, 2014, 12:29:27 PM »
I have recently filed quite a few claims and now amex sent an investigating company to look a the claims and they want to meet with me.
has anyone had this before?
Also I was wondering what my rights are, and if the only thing to loose by not meeting with them is the claim or can they take it further than that?
What do you have to worry about? If they were legit purchases and out of the reutrn window why would the be an issue?
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Offline SPLP

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jun 2011
  • Posts: 1616
  • Total likes: 8
  • DansDeals.com Hat Tips 2
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #862 on: January 17, 2014, 12:29:43 PM »
I have recently filed quite a few claims and now amex sent an investigating company to look a the claims and they want to meet with me.
has anyone had this before?
Also I was wondering what my rights are, and if the only thing to loose by not meeting with them is the claim or can they take it further than that?

How many claims did you do in what period of time?

find your proof of purchase !!

i assume they sent you written communication and did not knock on your door
i would not meet with them -- do everything via e/mail and think real hard  over anything you write,say  or send them -- and i suggest have a "sharp" person reread what u "might " send them

Offline SPLP

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jun 2011
  • Posts: 1616
  • Total likes: 8
  • DansDeals.com Hat Tips 2
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #863 on: January 17, 2014, 12:32:54 PM »
What do you have to worry about? If they were legit purchases and out of the reutrn window why would the be an issue?

how about if not --that is called insurance fraud $ amount does not matter

i have read a few posts that I WOULD EVEN QUESTION -

Offline ganizzy

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Mar 2010
  • Posts: 1067
  • Total likes: 6
  • DansDeals.com Hat Tips 2
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #864 on: January 17, 2014, 01:13:27 PM »
If I bought a new phone from someone.  Paid with PayPal.  Will they cover it?  The Screen broke and I already got it fixed.  Will they cover the repair amount?

Offline DP7

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Sep 2012
  • Posts: 1814
  • Total likes: 4
  • DansDeals.com Hat Tips 13
    • View Profile
  • Location: New York
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #865 on: January 17, 2014, 01:28:22 PM »
I have recently filed quite a few claims and now amex sent an investigating company to look a the claims and they want to meet with me.
has anyone had this before?
Also I was wondering what my rights are, and if the only thing to loose by not meeting with them is the claim or can they take it further than that?

Did they ask for documentation previously?

Offline blue eyes

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Apr 2012
  • Posts: 853
  • Total likes: 7
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #866 on: January 17, 2014, 02:55:05 PM »
 have always submitted documentation proof of purchase etc. they have either denied or accepted my claim. out of the blue a random guy called me saying he works for G4s hired by amex to investigate my current claim and everything in general. he gave me an amex contact and I called to verify that he is who he is ( although since he gave me the contact at amex idk how much that proves.)
he insisted on meeting me and recording our conversations, which made me a bit uncomfortable so i cancelled the meeting at the last minute.

Offline SPLP

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jun 2011
  • Posts: 1616
  • Total likes: 8
  • DansDeals.com Hat Tips 2
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #867 on: January 17, 2014, 03:50:02 PM »
have always submitted documentation proof of purchase etc. they have either denied or accepted my claim. out of the blue a random guy called me saying he works for G4s hired by amex to investigate my current claim and everything in general. he gave me an amex contact and I called to verify that he is who he is ( although since he gave me the contact at amex idk how much that proves.)
he insisted on meeting me and recording our conversations, which made me a bit uncomfortable so i cancelled the meeting at the last minute.

Do not know any facts of what your history is ---if you stretched the t/c or took advantage of it , i would be very concerned, would not allow my conversation to be recorded , would not meet with him , just ask him to e/m  or better yet send you what info he is requesting --after u get it --then decide next step -- I think they suspect "something" you  need to find out what it is by asking for it in writing  -- i suggest you also move all ur points out of amex

Offline noturbizniss

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2012
  • Posts: 7116
  • Total likes: 140
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
  • Location: North Jersey
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #868 on: January 18, 2014, 08:28:02 PM »
If I bought a new phone from someone.  Paid with PayPal.  Will they cover it?  The Screen broke and I already got it fixed.  Will they cover the repair amount?
I called amex to ask about ebay and they said if it's a real business is covered, but not if it's just a guy selling a few stuff. Sounds like yours wouldn't be. Also I'm not sure if they'd cover this anyway as it was damaged... Cmiiaw
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Offline HP58

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Mar 2013
  • Posts: 1383
  • Total likes: 4
  • DansDeals.com Hat Tips 6
    • View Profile
  • Location: Lakewood
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #869 on: January 18, 2014, 09:10:55 PM »
Also I'm not sure if they'd cover this anyway as it was damaged... Cmiiaw
Shouldn't they cover under Purchase Protection?

Offline udip3146

  • Dansdeals Gold Elite
  • ***
  • Join Date: Jan 2014
  • Posts: 150
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #870 on: January 18, 2014, 09:11:14 PM »
I have recently filed quite a few claims and now amex sent an investigating company to look a the claims and they want to meet with me.
has anyone had this before?
Also I was wondering what my rights are, and if the only thing to loose by not meeting with them is the claim or can they take it further than that?
I actually know someone who had it. If the claims are closed, tell them you threw it out - no problem with that.
If it's still open, make it legit.

Offline udip3146

  • Dansdeals Gold Elite
  • ***
  • Join Date: Jan 2014
  • Posts: 150
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #871 on: January 18, 2014, 09:13:17 PM »
Their meeting went by uneventful.

Offline geewitz71

  • DansDeals Copper Elite
  • *
  • Join Date: Dec 2013
  • Posts: 22
  • Total likes: 1
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: USA
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #872 on: January 21, 2014, 09:15:28 AM »
Not clear. Can you elaborate?

Offline yoss6400

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Dec 2011
  • Posts: 795
  • Total likes: 3
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Brooklyn
  • Programs: AAdvantage,sapfire,freedom,marriott, hertz, avis, united
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #873 on: January 21, 2014, 12:19:51 PM »
Their meeting went by uneventful.

pls explain
"Credit Cards delaying arguments for 30 Days"

Offline Nitantnel

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Apr 2011
  • Posts: 2957
  • Total likes: 3
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Brooklyn
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #874 on: January 23, 2014, 09:53:50 AM »
I just got a 149 dollar credit. Was not ask to return it.

Offline nobiggy

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Dec 2012
  • Posts: 2341
  • Total likes: 14
  • DansDeals.com Hat Tips 7
    • View Profile
  • Location: forums
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #875 on: January 23, 2014, 10:47:48 AM »
I just got a 149 dollar credit. Was not ask to return it.

reciept?

Offline udip3146

  • Dansdeals Gold Elite
  • ***
  • Join Date: Jan 2014
  • Posts: 150
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #876 on: January 24, 2014, 12:13:57 AM »
pls explain
They just explained to the investigator that all the damaged items were thrown out.

Offline Dr Moose

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Nov 2013
  • Posts: 4195
  • Total likes: 180
  • DansDeals.com Hat Tips 3
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #877 on: January 26, 2014, 02:21:18 PM »
Anyone try doing this with Priceline name your own price. Would I be denied if I open a claim bc of the flights they give me I don't like?
anyone tried this with bidding on a hotel?
Hey there! I am using DansDeals Forums.

Offline Nitantnel

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Apr 2011
  • Posts: 2957
  • Total likes: 3
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Brooklyn

Offline HP58

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Mar 2013
  • Posts: 1383
  • Total likes: 4
  • DansDeals.com Hat Tips 6
    • View Profile
  • Location: Lakewood
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #879 on: January 26, 2014, 02:42:51 PM »
anyone tried this with bidding on a hotel?
Precisely what are you returning  ??? ?