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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1157688 times)

Offline aryeh1

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #880 on: January 27, 2014, 07:45:49 PM »
Got asked for receipt on $100 item

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #881 on: January 27, 2014, 07:52:50 PM »
anyone tried this with bidding on a hotel?

Return Protection only covers "tangible objects", not hotel reservations.

Offline minkr

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #882 on: February 02, 2014, 11:17:42 AM »
just got credit for $203 dress. They asked me for receipt, I sent it to them, and 2 weeks later I have the credit.
never asked me to mail back item
i filed originally online. then i mailed in the receipt

Offline SPGDUDE

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #883 on: February 02, 2014, 11:23:45 AM »
just got credit for $203 dress. They asked me for receipt, I sent it to them, and 2 weeks later I have the credit.
never asked me to mail back item
i filed originally online. then i mailed in the receipt
nice! Have you made other returns in the past?

Offline minkr

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #884 on: February 02, 2014, 11:53:01 AM »
nice! Have you made other returns in the past?
Yes, probably about 5, in the last year, but all the others were items under $100. I never had to mail back the item.
I only file claims when I legitimately want to return the item, but can't. I don't do this just to get items for free.

Offline youG

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #885 on: February 02, 2014, 01:31:13 PM »
I just filed a claim on shoes i paid $300 and was credited $289 ( not the $11 shipping i paid ) but wasn't asked to send in the item!
 I filed it over the phone and faxed the receipt in.

It was my first time using this service

Offline HP58

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #886 on: February 02, 2014, 02:08:57 PM »
I just filed a claim on shoes i paid $300 and was credited $289 ( not the $11 shipping i paid ) but wasn't asked to send in the item!
 I filed it over the phone and faxed the receipt in.

It was my first time using this service
Lucky you! ;D

Offline rynocity

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #887 on: February 04, 2014, 07:26:12 PM »
I filed a claim for a car part from Amazon a few nights ago.  I filed before I went to bed, and the money was returned when I woke up.  No receipt requested or anything else.

Offline Miracle

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #888 on: February 05, 2014, 12:22:18 AM »
I filed a claim for a car part from Amazon a few nights ago.  I filed before I went to bed, and the money was returned when I woke up.  No receipt requested or anything else.
Just to clarify - fililng a claim is the same as a dispute? Bc when I file a dispute, it takes at least a month to get credited (for me)

Offline Super Speed

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #889 on: February 05, 2014, 12:33:06 AM »

Just to clarify - fililng a claim is the same as a dispute? Bc when I file a dispute, it takes at least a month to get credited (for me)
2 totally separate categories.

Offline gomike

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #890 on: February 05, 2014, 01:01:46 AM »
I filed a claim for a car part from Amazon a few nights ago.  I filed before I went to bed, and the money was returned when I woke up.  No receipt requested or anything else.
how much was the part

Offline Miracle

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #891 on: February 05, 2014, 01:56:27 AM »
2 totally separate categories.
Whats the difference?

Offline HP58

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #892 on: February 05, 2014, 02:29:15 AM »
Whats the difference?
A dispute is denying the charge, thereby requesting that Amex withold the money from the merchant.
Return Protection, on the other hand, is a service provided by Amex themselves that you can return an object to Amex within 90 days (after the merchant's policy is over, subject to T&Cs) and Amex will refund you. Filing a claim begins that process. Occasionally they will not ask you for documentation or to return the object, and just credit you straight away.

Offline Miracle

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #893 on: February 05, 2014, 05:02:47 AM »
A dispute is denying the charge, thereby requesting that Amex withold the money from the merchant.
Return Protection, on the other hand, is a service provided by Amex themselves that you can return an object to Amex within 90 days (after the merchant's policy is over, subject to T&Cs) and Amex will refund you. Filing a claim begins that process. Occasionally they will not ask you for documentation or to return the object, and just credit you straight away.
Thanks for the clarification, HP

Offline rynocity

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #894 on: February 05, 2014, 08:39:43 AM »
how much was the part
Just under $100.

Offline bubble347

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #895 on: February 06, 2014, 10:10:22 AM »
I bought luggage for $250 and the handle on one of the suitcases broke. They refunded me the full $250 without receipt or return  :) :).
Watch this inspiring video.

Offline sky121

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #896 on: February 06, 2014, 10:12:02 AM »
I bought luggage for $250 and the handle on one of the suitcases broke. They refunded me the full $250 without receipt or return  :) :).

You filed under return protection? Not extended warranty?
"Not all who wander are lost"

Offline bubble347

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #897 on: February 06, 2014, 10:17:06 AM »
You filed under return protection? Not extended warranty?
return protection.
Watch this inspiring video.

Offline myb821

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #898 on: February 06, 2014, 10:55:49 AM »
I bought luggage for $250 and the handle on one of the suitcases broke. They refunded me the full $250 without receipt or return  :) :).
wouldnt that fall under purchase protection

Offline ShmuliT

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #899 on: February 06, 2014, 01:34:57 PM »
I filed a claim for a car part from Amazon a few nights ago.  I filed before I went to bed, and the money was returned when I woke up.  No receipt requested or anything else.
Was it direct from amazon or from a 3rd party seller?
Did u try to return it to amazon first? Doesnt amex know that amazon has a great return policy?