Author Topic: AMEX Return Protection: Did They Make You Return The Item? (Read 1172625 times)

HP58 · « **Reply #900 on:** February 06, 2014, 02:21:26 PM »

Quote from: myb821 on February 06, 2014, 10:55:49 AM

wouldnt that fall under purchase protection

It would. According to T&Cs item has to be in "new or like new condition" for RP, but I guess in this case they opted for a Don't Ask Don't Tell policy.

HP58 · « **Reply #901 on:** February 06, 2014, 02:22:38 PM »

Quote from: ShmuliT on February 06, 2014, 01:34:57 PM

Was it direct from amazon or from a 3rd party seller?
Did u try to return it to amazon first? Doesnt amex know that amazon has a great return policy?

They have a great return policy up to 30 days. Amex has a 90 day return policy.

rynocity · « **Reply #902 on:** February 06, 2014, 08:12:57 PM »

Quote from: HP58 on February 06, 2014, 02:22:38 PM

They have a great return policy up to 30 days. Amex has a 90 day return policy.

Exactly. I ordered the parts as soon as my guy told me what I needed, but he didn't have time to install it until after the 30 days was up. He didn't end up needing one part.

lichenlt · « **Reply #903 on:** February 07, 2014, 02:13:54 PM »

According to the T&C, items not eligible for a refund include "formal wear." What does it mean here? suits? wedding dresses? graduation gowns?

A3 · « **Reply #904 on:** February 07, 2014, 02:26:45 PM »

Quote from: lichenlt on February 07, 2014, 02:13:54 PM

According to the T&C, items not eligible for a refund include "formal wear." What does it mean here? suits? wedding dresses? graduation gowns?

It means Tuxedos, Wedding Gowns, very fancy.
I have used it in the past for a $300 dress/Gown from BCBG, (who has the worst return policy btw) and have not had an issue, although I did have to send it back.

lichenlt · « **Reply #905 on:** February 07, 2014, 02:37:40 PM »

Quote from: A3 on February 07, 2014, 02:26:45 PM

It means Tuxedos, Wedding Gowns, very fancy.
I have used it in the past for a $300 dress/Gown from BCBG, (who has the worst return policy btw) and have not had an issue, although I did have to send it back.

so is it the consensus that items worth less than $100 typically wouldn't be asked to send back?

what happens to the item that's worth more than $300 but only got refunded $300, would they ask for the item back? It would seem unfair since they only refunded portion of it and I paid the extra. How would a situation like that be handled?

sky121 · « **Reply #906 on:** February 07, 2014, 02:42:15 PM »

Quote from: lichenlt on February 07, 2014, 02:37:40 PM

so is it the consensus that items worth less than $100 typically wouldn't be asked to send back?

what happens to the item that's worth more than $300 but only got refunded $300, would they ask for the item back? It would seem unfair since they only refunded portion of it and I paid the extra. How would a situation like that be handled?

They would in most cases still ask for the item back. Not fair? They are doing you the courtesy.

A3 · « **Reply #907 on:** February 07, 2014, 02:48:33 PM »

Quote from: sky121 on February 07, 2014, 02:42:15 PM

They would in most cases still ask for the item back. Not fair? They are doing you the courtesy.

+1, the dress i returned came out to $314 with tax. had to $5 to ship it. I only got back $300. Was still very happy they took it back. I bought the dress knowing this would prob happen.

nis965 · « **Reply #908 on:** February 07, 2014, 02:55:42 PM »

I called to make a claim on my Canon Elph 500 HS that I bought for $300.two years ago. The shutter gets stuck when you turn on the camera. They credited me back the money and did not make me return the camera. The camera still works you have to manually pop the shutter and its fine.

sky121 · « **Reply #909 on:** February 07, 2014, 02:57:31 PM »

Quote from: nis965 on February 07, 2014, 02:55:42 PM

I called to make a claim on my Canon Elph 500 HS that I bought for $300.two years ago. The shutter gets stuck when you turn on the camera. They credited me back the money and did not make me return the camera. The camera still works you have to manually pop the shutter and its fine.

This goes under warranty protection, not return protection.

nis965 · « **Reply #910 on:** February 08, 2014, 08:00:20 PM »

Quote from: sky121 on February 07, 2014, 02:57:31 PM

This goes under warranty protection, not return protection.

My bad

Miracle · « **Reply #911 on:** February 09, 2014, 12:30:45 AM »

Quote from: sky121 on February 07, 2014, 02:57:31 PM

This goes under warranty protection, not return protection.

I bought shoes from 6pm and I felt like it was "Payless" type shoes - so cheap! I wanted to return it but it was too late because it took me 2 months to find someone bringing it from the states to Israel. I told the situation to Amex and they told me they'll open up a dispute for me (which they did.) I wasn't aware of the difference between return claims, disputes, etc... Should I have them change the 'case file' or leave as is?

SPGDUDE · « **Reply #912 on:** February 09, 2014, 06:32:34 PM »

Quote from: Miracle on February 09, 2014, 12:30:45 AM

I bought shoes from 6pm and I felt like it was "Payless" type shoes - so cheap! I wanted to return it but it was too late because it took me 2 months to find someone bringing it from the states to Israel. I told the situation to Amex and they told me they'll open up a dispute for me (which they did.) I wasn't aware of the difference between return claims, disputes, etc... Should I have them change the 'case file' or leave as is?

how much were they?

HP58 · « **Reply #913 on:** February 09, 2014, 09:05:36 PM »

Quote from: Miracle on February 09, 2014, 12:30:45 AM

I bought shoes from 6pm and I felt like it was "Payless" type shoes - so cheap! I wanted to return it but it was too late because it took me 2 months to find someone bringing it from the states to Israel. I told the situation to Amex and they told me they'll open up a dispute for me (which they did.) I wasn't aware of the difference between return claims, disputes, etc... Should I have them change the 'case file' or leave as is?

I would close the dispute and file for RP 'cuz a) Why should 6pm lose $ because you didn't like the quality? b) RP will probably be resolved quicker than a dispute.

dreaming · « **Reply #914 on:** February 09, 2014, 09:55:10 PM »

I got shoes last month on starwoods Amex. I don't want them. How do I do the return protection?

Super Speed · « **Reply #915 on:** February 09, 2014, 09:56:04 PM »

Quote from: dreaming on February 09, 2014, 09:55:10 PM

I got shoes last month on starwoods Amex. I don't want them. How do I do the return protection?

Call or start online.

dreaming · « **Reply #916 on:** February 09, 2014, 09:57:24 PM »

were do I go online?

dreaming · « **Reply #917 on:** February 09, 2014, 10:07:13 PM »

I went to amex website and I do not see anywere that it says that I could make a return Protection. Where do I find it?

Super Speed · « **Reply #918 on:** February 09, 2014, 10:10:24 PM »

Quote from: dreaming on February 09, 2014, 10:07:13 PM

I went to amex website and I do not see anywere that it says that I could make a return Protection. Where do I find it?

Google online return Amex.

ckmk47 · « **Reply #919 on:** February 10, 2014, 12:12:47 AM »

Quote from: dreaming on February 09, 2014, 10:07:13 PM

I went to amex website and I do not see anywere that it says that I could make a return Protection. Where do I find it?

Look under 'card benefits'. they give you a link.

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Author Topic: AMEX Return Protection: Did They Make You Return The Item? (Read 1172625 times)