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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1158432 times)

Offline rots5

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #980 on: February 27, 2014, 05:10:40 PM »
filed my laptop on the 90th day. either way its junk...
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Offline HP58

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #981 on: February 27, 2014, 07:01:38 PM »
filed my laptop on the 90th day. either way its junk...
Is it "in new or like new condition"? ;)

Offline rots5

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #982 on: February 27, 2014, 07:12:08 PM »
Is it "in new or like new condition"? ;)
brand new
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Offline Crazy tools

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #983 on: February 27, 2014, 07:34:10 PM »
Don't get too excited yet. IME, sometimes the phone rep will approve you, and then the agents will review it and send you a request for documentation. You aren't in the clear until the refund posts.
They indeed asked for a receipt

Offline HP58

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #984 on: February 27, 2014, 10:03:50 PM »
They indeed asked for a receipt
I've had it twice recently. Seems like a recent development... Usually takes 2 weeks (+2 days for the document to be processed) for approval after you fax in the receipt.

Offline Crazy tools

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #985 on: February 28, 2014, 02:57:14 AM »
I've had it twice recently. Seems like a recent development... Usually takes 2 weeks (+2 days for the document to be processed) for approval after you fax in the receipt.
I got the approval email just a few hours after having in the receipt. Seems like the refund its going to be in the form of a check.

Offline HP58

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #986 on: February 28, 2014, 02:55:28 PM »
I got the approval email just a few hours after having in the receipt. Seems like the refund its going to be in the form of a check.
Interesting. Never heard of that.

Offline wonderlust

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #987 on: March 02, 2014, 01:26:37 PM »
Called about a pair of shoes that I wore once & wanted to return- agent said it's no longer in new condition & therefore can't file! Is this true? Will huca work ?

Offline SPGDUDE

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #988 on: March 02, 2014, 01:35:03 PM »
Called about a pair of shoes that I wore once & wanted to return- agent said it's no longer in new condition & therefore can't file! Is this true? Will huca work ?
it needs to be new or like new. Try again. Tell them its like new.

Offline HP58

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #989 on: March 02, 2014, 02:03:39 PM »
it needs to be new or like new. Try again. Tell them its like new.
+1 Just tell them it's like new. No need to tell them you wore it once if it's like new.

Offline ah8586

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #990 on: March 04, 2014, 07:40:40 AM »
Hi

i just submitted a a claim for an appliance on SPG return protection and the paperwork said they will be sending me a label to mail it back... do you know if they usually stand on that and make you return it or might they credit the card without it being returned?

thanks,
Alanna

Offline A3

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #991 on: March 04, 2014, 08:42:44 AM »
Hi

i just submitted a a claim for an appliance on SPG return protection and the paperwork said they will be sending me a label to mail it back... do you know if they usually stand on that and make you return it or might they credit the card without it being returned?

thanks,
Alanna

How much was the claim for?

For a couple of posts, it seems they may be getting a little strict..

Offline ah8586

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #992 on: March 04, 2014, 09:16:36 AM »
320 dollars

Offline A3

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #993 on: March 04, 2014, 09:26:22 AM »
320 dollars

That can be the reason. Is it a heavy item? Usually more expensive items they make you ship back at your own expense.
They mentioned they are sending you a shipping label... Ask if you will have to pay for shipping, also the max you will get back is $300 not $320

Offline ah8586

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #994 on: March 04, 2014, 09:42:37 AM »
I don't care about the 20 dollars why would they have me ship a heavy item when they don't have ppl ship tablets and. Laptops

Offline rots5

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #995 on: March 04, 2014, 09:51:04 AM »
claimed a laptop. said part of the reason i want to return it is bec the internet was not working they denied my claim. :(

she said bec my agent sees this as not 'like new' i have to write to appeals that it works but its not user friendly and that i needed someone to help me figure out how to get it to work (tru story btw)
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Offline DoGo

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #996 on: March 04, 2014, 01:28:29 PM »
If a claim is accepted and then you are asked to send it in, can you then back out of the claim?

Offline miles lover

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #997 on: March 04, 2014, 01:39:25 PM »
If a claim is accepted and then you are asked to send it in, can you then back out of the claim?
yes

Offline DoGo

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #998 on: March 04, 2014, 02:45:20 PM »
yes
thanx. By just not sending in, or canceling claim?

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #999 on: March 04, 2014, 06:00:19 PM »
Hi

i just submitted a a claim for an appliance on SPG return protection and the paperwork said they will be sending me a label to mail it back... do you know if they usually stand on that and make you return it or might they credit the card without it being returned?

thanks,
Alanna
their sending you a return label? Aren't you responsible for return shipping?