Topic Wiki

$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 474996 times)

Offline kishke

  • Dansdeals Gold Elite
  • ***
  • Join Date: May 2008
  • Posts: 176
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1065 on: April 28, 2014, 08:33:22 PM »
wanna file a claim under american express, and i have a question
its an ipod that has cracked screen, and some features dont work...
now what can i tell them is wrong with it? i know with apple in first year a cracked screen would have not been covered...will american express cover it?

Offline kishke

  • Dansdeals Gold Elite
  • ***
  • Join Date: May 2008
  • Posts: 176
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1066 on: May 01, 2014, 12:55:47 AM »
anyone?

Offline ckmk47

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Aug 2012
  • Posts: 6000
  • Total likes: 126
  • DansDeals.com Hat Tips 3
  • Gender: Female
    • View Profile
  • Location: brooklyn
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1067 on: May 01, 2014, 01:24:43 AM »
'extended warranty' covers only what the original warranty covers.

'purchase protection' is for when, in the first 3 months, a purchase is lost, stolen, broken.

Offline rots5

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jul 2011
  • Posts: 8142
  • Total likes: 12
  • DansDeals.com Hat Tips 17
    • View Profile
    • Custom Cakes for Every Occassion
  • Location: Monsey
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1068 on: May 01, 2014, 07:22:48 AM »
'extended warranty' covers only what the original warranty covers.

'purchase protection' is for when, in the first 3 months, a purchase is lost, stolen, broken.
and return protection is if the store doesn't take it back and its still has tags or in its original packaging.
If you have any questions please search and then ask. PM me for detailed help.

Offline noturbizniss

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2012
  • Posts: 7203
  • Total likes: 107
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
  • Location: North Jersey
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1069 on: May 02, 2014, 01:49:15 PM »
wanna file a claim under american express, and i have a question
its an ipod that has cracked screen, and some features dont work...
now what can i tell them is wrong with it? i know with apple in first year a cracked screen would have not been covered...will american express cover it?
When did you get it?
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Offline teeboi123

  • DansDeals Copper Elite
  • *
  • Join Date: Aug 2012
  • Posts: 24
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: USA
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1070 on: May 02, 2014, 11:06:29 PM »
wanna file a claim under american express, and i have a question
its an ipod that has cracked screen, and some features dont work...
now what can i tell them is wrong with it? i know with apple in first year a cracked screen would have not been covered...will american express cover it?
I claimed my iPhone had a similar issue along with battery worn out. I had to fax a diagnostic report that i got from Apple. Apple was generous enough to refund the total amount instead of suggested within 4 days.

Offline pizzahut

  • Dansdeals Gold Elite
  • ***
  • Join Date: Dec 2012
  • Posts: 118
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Australia
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1071 on: May 04, 2014, 12:50:10 PM »
never used any of these benefits. I think that this thread should not be about finding a way to keep items that you want to get refunded by amex.

Offline SPGDUDE

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Aug 2012
  • Posts: 1094
  • Total likes: 24
  • DansDeals.com Hat Tips 11
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1072 on: May 04, 2014, 06:12:31 PM »
I use rp all the time. All clothing that I return goes to the local clothing gmach.

Offline pizzahut

  • Dansdeals Gold Elite
  • ***
  • Join Date: Dec 2012
  • Posts: 118
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Australia
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1073 on: May 05, 2014, 06:00:38 AM »
I use rp all the time. All clothing that I return goes to the local clothing gmach.
respect

Offline @Yehuda

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Oct 2013
  • Posts: 9728
  • Total likes: 137
  • DansDeals.com Hat Tips 5
  • Gender: Male
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1074 on: May 11, 2014, 07:10:53 PM »
'extended warranty' covers only what the original warranty covers.
'purchase protection' is for when, in the first 3 months, a purchase is lost, stolen, broken.
and return protection is if the store doesn't take it back and its still has tags or in its original packaging.
Thanks guys. Was unsure myself and found your posts. Added that info to the wiki.

Offline ckmk47

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Aug 2012
  • Posts: 6000
  • Total likes: 126
  • DansDeals.com Hat Tips 3
  • Gender: Female
    • View Profile
  • Location: brooklyn
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1075 on: May 12, 2014, 01:58:20 AM »
Thanks guys. Was unsure myself and found your posts. Added that info to the wiki.
nice job

Offline yoelygb

  • Dansdeals Gold Elite
  • ***
  • Join Date: Dec 2013
  • Posts: 177
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1076 on: May 13, 2014, 09:50:03 AM »
I filed for return protection for a Samsung galaxy s4 mini which I bought for $295 was approved in a few days without need to return item

Offline Crazy tools

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jan 2010
  • Posts: 2151
  • Total likes: 3
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
  • Programs: United Club, Avis Presidents, Hertz Presidents Circle, National Executive Elite, SPG Gold
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1077 on: May 13, 2014, 01:52:57 PM »
I filed for return protection for a Samsung galaxy s4 mini which I bought for $295 was approved in a few days without need to return item
Interesting...
Aren't cellular phones excluded from return protection?

Offline noturbizniss

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2012
  • Posts: 7203
  • Total likes: 107
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
  • Location: North Jersey
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1078 on: May 14, 2014, 05:02:16 AM »
Interesting...
Aren't cellular phones excluded from return protection?
they are...
I've filed under purchase protection though. Hmmmm
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Offline Fan of Dan

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2011
  • Posts: 3043
  • Total likes: 3
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1079 on: May 15, 2014, 12:34:20 AM »
Does purchase protection work in the same way that return protection does, meaning that you can sometimes keep the item?