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$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 453426 times)

Offline joey123

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1095 on: June 18, 2014, 01:15:52 PM »
I had success 2 times for purchase /extended warranty protection both claims was for a smart phone 1was the claim for $295 and the other for $225 without asking to return the phones

Wow! Good for you. I am surprised that at those prices, they let you keep the items.
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Offline joey123

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1096 on: June 18, 2014, 02:21:51 PM »
Just submitted a claim for a $20 shirt. Got an email saying that a rep will review my submission and I will receive their decision in 30-45 days. Here is hoping that I can keep it  :)
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Offline Super Speed

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1097 on: June 18, 2014, 05:38:18 PM »
Just submitted a claim for a $20 shirt. Got an email saying that a rep will review my submission and I will receive their decision in 30-45 days. Here is hoping that I can keep it  :)
Standard procedure, they may ask for you to submit a receipt.


Offline joey123

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1098 on: June 19, 2014, 09:44:46 PM »
Quick Question. I don't want this to turn into a moral and ethical conversation.

Legally, should the return policy only be used exclusively in case where the store refuses the return?

Lets say, one buys clothes from a company who charges return shipping, is this enough of a reason to use Amex Return protection to save money on the return shipping?

Thanks
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Offline Novo

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1099 on: June 19, 2014, 09:49:14 PM »
Quick Question. I don't want this to turn into a moral and ethical conversation.

Legally, should the return policy only be used exclusively in case where the store refuses the return?

Lets say, one buys clothes from a company who charges return shipping, is this enough of a reason to use Amex Return protection to save money on the return shipping?

Thanks
IME Amex will also charge you for return shipping, unless you have luck and they let you keep it
I try my best :-\
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Offline joey123

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1100 on: June 19, 2014, 10:13:57 PM »
IME Amex will also charge you for return shipping, unless you have luck and they let you keep it

I guess that most of the members of this forum and myself have been quite lucky! Still didn't answer question though....
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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1101 on: June 20, 2014, 12:31:31 AM »
Put in a claim for my 300$ glasses I bought that I wasn't sure if I liked them. Week
Later I recieved  300$ credit- no return required

Offline yoshapman

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1102 on: June 24, 2014, 05:31:32 PM »
IME Amex will also charge you for return shipping, unless you have luck and they let you keep it

Per the terms:  "You may be required to send the purchased item to us, in which case we will reimburse you for shipping cost. "

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1103 on: June 24, 2014, 06:24:56 PM »
Per the terms:  "You may be required to send the purchased item to us, in which case we will reimburse you for shipping cost. "
My bad, you seem to be right. I probably mixed up with Chase
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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1104 on: June 25, 2014, 05:58:07 PM »
If I buy something that's well over the $300 mark and I file a return protection claim on $300 of it how would amex go about returning the item? If they ask me to send the item back then I'm screwed ?

Offline joey123

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1105 on: June 26, 2014, 09:26:30 AM »
If I buy something that's well over the $300 mark and I file a return protection claim on $300 of it how would amex go about returning the item? If they ask me to send the item back then I'm screwed ?

Chances are they won't make you return the item anyway  :)
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Offline joey123

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1106 on: June 26, 2014, 11:41:00 PM »
Has anyone ever been asked to return an Ebay item? Who would they return it to anyway? The seller?
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Offline rots5

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1107 on: June 26, 2014, 11:49:58 PM »
Has anyone ever been asked to return an Ebay item? Who would they return it to anyway? The seller?
usually amex doesnt cover ebay items unless its brand new.
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Offline joey123

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1108 on: June 26, 2014, 11:51:22 PM »
usually amex doesnt cover ebay items unless its brand new.

I just filled for an item which the buyer claimed was new, but was used. It was $248. What do you think of my chances of winning, and keeping the item?
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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1109 on: June 26, 2014, 11:59:21 PM »
usually amex doesnt cover ebay items unless its brand new.

Also, early in the thread, many DDF'ers reported success with Ebay items and didn't make a discrepancy between used and new.
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