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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1157542 times)

Offline TimT

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1240 on: October 24, 2014, 01:23:05 AM »
First time I filled a claim in a while and they're taking forever... 2 1/2 weeks already...
Online ?

Offline bubble347

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1241 on: October 24, 2014, 01:25:47 AM »
First time I filled a claim in a while and they're taking forever... 2 1/2 weeks already...
Under $300?
Watch this inspiring video.

Offline Super Speed

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1242 on: October 24, 2014, 01:27:35 AM »
Online ?
Yes
Under $300?
$225. I even got an email that they received my documents and the claim will be done in 7-10 business days and I'm already past that timeframe.

Offline coralsnake

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1243 on: October 24, 2014, 07:59:01 AM »
Yes$225. I even got an email that they received my documents and the claim will be done in 7-10 business days and I'm already past that timeframe.
PUTPAC 1-800-297-8019
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Offline BBPAPA

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1244 on: October 25, 2014, 11:45:11 PM »
have a dell laptop bought with Amex with 1 yr warranty
computer was dropped recently.....screen was fractured and small cracks in the case.

Still in the first yr from purchase-of course dell won't cover the incident....will Amex?  Now or after the warranty is up, if at all?

BUMP!

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1245 on: October 26, 2014, 01:34:28 AM »
Yes$225. I even got an email that they received my documents and the claim will be done in 7-10 business days and I'm already past that timeframe.
I did one also going really slow. They called me to ask some questions like why I wanted to return and if it was still new condition. It's two things one did 100 one for 60.
READ THE DARN WIKI!!!!

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Offline TimT

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1246 on: October 26, 2014, 01:39:54 AM »
I did one also going really slow. They called me to ask some questions like why I wanted to return and if it was still new condition. It's two things one did 100 one for 60.
How long did it take ?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1247 on: October 26, 2014, 01:43:46 AM »
Still waiting. Been 2 weeks since I sent documents
READ THE DARN WIKI!!!!

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Offline TimT

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1248 on: October 26, 2014, 01:49:54 AM »
Still waiting. Been 2 weeks since I sent documents
Sales receipt ?

Offline googwallet

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1249 on: October 26, 2014, 02:48:05 AM »
have a dell laptop bought with Amex with 1 yr warranty
computer was dropped recently.....screen was fractured and small cracks in the case.

Still in the first yr from purchase-of course dell won't cover the incident....will Amex?  Now or after the warranty is up, if at all?
I dropped my ipad and filled a claim and they denied it cause it was a accident and not a product mal function.

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1250 on: October 26, 2014, 07:06:46 AM »
Yup. Amazon
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
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Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1251 on: October 26, 2014, 07:09:05 AM »
have a dell laptop bought with Amex with 1 yr warranty
computer was dropped recently.....screen was fractured and small cracks in the case.

Still in the first yr from purchase-of course dell won't cover the incident....will Amex?  Now or after the warranty is up, if at all?
If its in first 90 days you can do purchase protection, otherwise probably no luck
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
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Offline danR

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1252 on: October 26, 2014, 08:04:36 AM »
I bought a suit on my habit on final sale for $250 that was a bit snug and they credited my account and did not ask me to send it back. Just need to drop a few pounds and maybe It will fit

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1253 on: October 27, 2014, 10:10:28 AM »
How long did it take ?
Just checked website and it's showing closed. Haven't gotten email yet, but the last time this happened (was for a $30 claim) the credit showed up the next day and i got the email a few days later. I hope that if they were going to ask me to ship it back to them it would still be open and I'd get an email asking for it. The fact that it is suddenly closed will hopefully mean it's paid, and not denied.
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
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Offline TimT

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1254 on: October 27, 2014, 10:13:00 AM »
Just checked website and it's showing closed. Haven't gotten email yet, but the last time this happened (was for a $30 claim) the credit showed up the next day and i got the email a few days later. I hope that if they were going to ask me to ship it back to them it would still be open and I'd get an email asking for it. The fact that it is suddenly closed will hopefully mean it's paid, and not denied.
I hope you're right. Keep posted

Offline whacked1

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1255 on: October 27, 2014, 07:09:57 PM »
Anyone have any experience with a store like safier haskin?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1256 on: October 27, 2014, 07:47:31 PM »
Anyone have any experience with a store like safier haskin?
Experience how? If you bought it on your card, and have an itemized receipt, then it should not be an issue.
READ THE DARN WIKI!!!!

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Offline whacked1

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1257 on: October 27, 2014, 07:48:15 PM »
Experience how? If you bought it on your card, and have an itemized receipt, then it should not be an issue.
Meaning that the "store" is only around for 4 days?

Offline TimT

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1258 on: October 27, 2014, 07:48:56 PM »
Meaning that the "store" is only around for 4 days?
Why should that matter ? Do you have a receipt ?

Offline whacked1

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1259 on: October 27, 2014, 07:49:56 PM »
Why should that matter ?
I was hoping it wouldn't, just wanted confirmation...