Author Topic: airline customer service hearing on capitol hill  (Read 2751 times)

Offline theyankel

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airline customer service hearing on capitol hill
« on: May 02, 2017, 10:38:38 AM »
anyone watching/listening? thoughts?

Offline theyankel

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Re: airline customer service hearing on capitol hill
« Reply #1 on: May 02, 2017, 10:49:37 AM »
united collected eight hundred million dollars - thats $800,000,000 in change fees alone last year

Offline ar

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Re: airline customer service hearing on capitol hill
« Reply #2 on: May 02, 2017, 10:51:56 AM »
united collected eight hundred million dollars - thats $800,000,000 in change fees alone last year

Wow

Offline AsherO

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Re: airline customer service hearing on capitol hill
« Reply #3 on: May 02, 2017, 10:53:05 AM »
united collected eight hundred million dollars - thats $800,000,000 in change fees alone last year

Chazzerei. I don't think there's an equivalent to this (and the rest of the shtick the airlines play)  in any other industry.
PGF24BMGS

Offline theyankel

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Re: airline customer service hearing on capitol hill
« Reply #4 on: May 02, 2017, 10:55:05 AM »
go to c-span live online
its amazing...

Offline aygart

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Re: airline customer service hearing on capitol hill
« Reply #5 on: May 02, 2017, 11:03:08 AM »
Chazzerei. I don't think there's an equivalent to this (and the rest of the shtick the airlines play)  in any other industry.
Of course there is. How much does Verizon make off activation fees?
You have the right to remain silent. Anything you say can and will be used to start a religious discussion.

Offline theyankel

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Re: airline customer service hearing on capitol hill
« Reply #6 on: May 02, 2017, 11:06:10 AM »
Of course there is. How much does Verizon make off activation fees?
activation is different than change fees which the airlines testified doesnt cost as much... its used to offset lower fares...

Offline SearchGuy

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Re: airline customer service hearing on capitol hill
« Reply #7 on: May 02, 2017, 11:24:48 AM »
Time to take out the Selling and barter from the mileage terms, this whole thing has no logic

Offline ADG

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Re: airline customer service hearing on capitol hill
« Reply #8 on: May 02, 2017, 11:31:09 AM »
Mr. Migeee... lol

Offline aygart

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Re: airline customer service hearing on capitol hill
« Reply #9 on: May 02, 2017, 11:54:08 AM »
activation is different than change fees which the airlines testified doesnt cost as much... its used to offset lower fares...
How much does it cost Verizon to place a new device onto your account?
You have the right to remain silent. Anything you say can and will be used to start a religious discussion.

Offline theyankel

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Re: airline customer service hearing on capitol hill
« Reply #10 on: May 02, 2017, 12:10:45 PM »
someone who knows their way around here better than me, please post that in lieu of an interline agreement, southwest employees at the airport have the ability to purchase a replacement ticket for a passenger subject to their discretion as per testimony from the southwest Executive Vice President and Chief Commercial Officer Robert E. Jordan

Offline theyankel

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Re: airline customer service hearing on capitol hill
« Reply #11 on: May 02, 2017, 12:13:07 PM »
How much does it cost Verizon to place a new device onto your account?
i dont know. i have att. and i dont know there either. but these companies also have to pay all their employees. and maintenance. and airport fees. and taxes... and everything else it costs to run the businesses so arent they entitled to make some money?

Offline mgarfin

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Re: airline customer service hearing on capitol hill
« Reply #12 on: May 02, 2017, 12:38:17 PM »
So little understanding from the politicians on the issues.
Most are talking about personal problems.
Letting airlines get away with misleading answers.

Dan take it for a challenge to writeup all Q asked and misleading answers that were given!

Offline theyankel

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Re: airline customer service hearing on capitol hill
« Reply #13 on: May 02, 2017, 01:04:04 PM »
now they're talking about inclusion. women on boards... who cares about this non sense. talk about the issues. some of which i think were answered pretty good but would have been impressed if one of these clowns would have said that these are huge companies etc... and occasionally there will be issues. and these congresspeople giving customer service opinions... like they're doing so well in that department. dan, waiting for that challenge/poll.

Offline coralsnake

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Re: airline customer service hearing on capitol hill
« Reply #14 on: May 02, 2017, 06:08:59 PM »
Only AA, AS, UA and WN showed up......
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