Dan, I'm with Elya on this. I think you are a easier on them recently. Albeit this story is not a big deal.
I was the only blogger that took the time to investigate and criticize the official report on 3411.
And yes, that was 4 months after I got GS
And I told people to avoid the 77W in coach. UA is completely non-competitive with that flight in the back.
This is a complete non-story. If we're going to take every dumb thing that happens when flying it can make front page news until the end of time.