I wanna book a room at the Sheraton in Eatontown NJ I checked all reviews and thats what I found..
“We should have been advised of a large group”
Date of review: Jan 31, 2011
I had a great time with friends here last summer, so I booked a night’s getaway hoping for a romantic evening of drinks and dinner, then a workout and swim the next morning. Unfortunately, there was a large group at the hotel which intruded on every aspect of our stay, and management seemed unable or unwilling to do anything about it.
The group was very visible and intimidating. They were all dressed in black, and the men wore long black coats and gigantic fur hats inside the hotel. Many were chanting in the lobby and the hallways. There were dozens of unsupervised children in the lobby and hallways throughout our stay. At one point we saw six people standing behind the front desk, with a uniformed security guard in the lobby, and they all just stood there while the kids ran around, pounded on the piano, and sliding down the large lobby stairway. We were very nervous wondering why a security guard was necessary.
The hallways outside the rooms smelled of food, as if people were cooking inside. Women and children were eating off of paper plates set up on boxes in the hallways. There were notices for this group taped on walls and doors all over the hotel . Very tacky. Construction paper was taped up on the windows of the lounge and the gym. I found out the pool, which I had been told was open at 6am, was closed until 9 for this group. Curiosity got the better of me. I wish it hadn’t. Men from this group were naked in the pool. Not swimming, but just walking into the pool for a minute then getting out, as if they were bathing.
We saw no reason to complain there. This group obviously had the run of the hotel. In all fairness, based on it's facilities and personnell, I would have rated this hotel 'excellent' after my last stay.
Date of stay: January 2011
Visit was for: Leisure
Traveled with: Spouse/Partner
Member since: January 30, 2011
Recommended by this reviewer? No
Was this review helpful? Yes
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from nancy crivello, Director of Sales
(Management representative)
Feb 8, 2011
Good Afternoon,
First of all, I am so sorry that you did not enjoy your stay. We at the Sheraton Eatontown, pride ourselves on a very high level of customer service and your disappointment is very concerning to us. Unfortunately, as much as we would like to alert all of our customers to large groups staying at the hotel, it would not be possible nor would it be ethical to single out one group from another.
There were some instances that took place that we at the hotel were not aware of, and did handle it quickly once made aware. Sometimes when large groups stay at the hotel, they are not completely honest with their agenda.
Again, please accept our apologies and know that this was an isolated incident and not the norm.
We look forward to welcoming you back in the future..
Regards,
Nancy Crivello
Director of Sales and Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.