Author Topic: non native english speaking cs reps (Read 5397 times)

bhphotoman · « **on:** May 30, 2011, 04:47:27 PM »

wth is up with that hello we pay so much money in fee's and crap and yet u call and they dont speak english and u can never understand them and the u sorry just venting

Avid Reader · « **Reply #1 on:** May 30, 2011, 05:02:59 PM »

I can't stand them. I feel like I'm dealing with a pre-programed robot...

elikay · « **Reply #2 on:** May 30, 2011, 08:09:39 PM »

tell me about it... I was on the phone with citi for 90 minutes because I couldn't get my new cards linked to my online profile, being transferred from one paki to the next... something tells me that they have a max IQ there too (not sure if paki or citi).

Side incomer · « **Reply #3 on:** May 30, 2011, 08:48:34 PM »

Look at american expresses chart, they claim to have more than half from minority groups. But probably they place these people mostly at the email department etc. so the non-appetizing accent won't throw away customers.

Avid Reader · « **Reply #4 on:** May 30, 2011, 08:51:38 PM »

Quote from: Side incomer on May 30, 2011, 08:48:34 PM

so the non-appetizing accent won't throw away customers.

It's more then accent, were talking about mental capacity too.

elikay · « **Reply #5 on:** May 30, 2011, 08:52:49 PM »

Quote from: Avid Reader on May 30, 2011, 08:51:38 PM

It's more then accent, were talking about mental capacity too.

+1000000000

AsherO · « **Reply #6 on:** May 30, 2011, 09:30:23 PM »

Quote from: Avid Reader on May 30, 2011, 08:51:38 PM

It's more then accent, were talking about mental capacity too.

Or lack thereof

bhphotoman · « **Reply #7 on:** May 30, 2011, 09:30:59 PM »

Quote from: Avid Reader on May 30, 2011, 08:51:38 PM

It's more then accent, were talking about mental capacity too.

+10000000000000000000

bhphotoman · « **Reply #8 on:** May 30, 2011, 09:34:08 PM »

i spent 1 hr with amex and she kept telling me she speaks English but yet she could not understand me not one word and she kept asking me to repeat my self and slow down and i kept asking her for a rep thats located in the usa and speaks english as a native language after a hr of this she finally got me some one wth my plat cost me $450 delta gold $125 and 2 spg at $65 a piece seriously for that kind of money cant i get some one that speaks english i am paying a american company cant they turn around and give the jobs to some one in the states

Yellow · « **Reply #9 on:** May 31, 2011, 12:25:35 AM »

Yeah I really can't stand it and personally I find chase the worst. Once when I was talking to one she told me that according to a new policy with chase I can only call once a month for customer service and then they charge five dollars.

Then she started giggling uncontrollably. I dont have time for these games

Chaikel · « **Reply #10 on:** May 31, 2011, 01:23:14 AM »

Quote from: bhphotoman on May 30, 2011, 09:34:08 PM

i spent 1 hr with amex and she kept telling me she speaks English but yet she could not understand me not one word and she kept asking me to repeat my self and slow down and i kept asking her for a rep thats located in the usa and speaks english as a native language after a hr of this she finally got me some one wth my plat cost me $450 delta gold $125 and 2 spg at $65 a piece seriously for that kind of money cant i get some one that speaks english i am paying a american company cant they turn around and give the jobs to some one in the states

Speaking of bad English...

SuperFlyer · « **Reply #11 on:** May 31, 2011, 03:04:40 AM »

Quote from: Chaikel on May 31, 2011, 01:23:14 AM

Speaking of bad English...

ROFL

I was stuck with iberia reps that only speak spanish, so i pulled up google translate, and got things fixed.

Smokey Joe Robinson · « **Reply #12 on:** June 01, 2011, 01:26:46 AM »

Quote from: Side incomer on May 30, 2011, 08:48:34 PM

Look at american expresses chart, they claim to have more than half from minority groups. But probably they place these people mostly at the email department etc. so the non-appetizing accent won't throw away customers.

Yea it seems that way, If you browse through the amex threads, you'll see all the emails are signed by some indian or paki, not to say theyre bad people but amex definitely knows what theyre doing when they keep them in the email dept. afterall their writing skills are pretty much flawless.

Quote from: bhphotoman on May 30, 2011, 09:34:08 PM

i spent 1 hr with amex and she kept telling me she speaks English but yet she could not understand me not one word and she kept asking me to repeat my self and slow down and i kept asking her for a rep thats located in the usa and speaks english as a native language after a hr of this she finally got me some one wth my plat cost me $450 delta gold $125 and 2 spg at $65 a piece seriously for that kind of money cant i get some one that speaks english i am paying a american company cant they turn around and give the jobs to some one in the states

Thats weird, never heard anyone else complain

elikay · « **Reply #13 on:** June 01, 2011, 01:33:19 AM »

Quote from: Smokey Joe Robinson on June 01, 2011, 01:26:46 AM

Yea it seems that way, If you browse through the amex threads, you'll see all the emails are signed by some indian or paki, not to say theyre bad people but amex definitely knows what theyre doing when they keep them in the email dept. afterall their writing skills are pretty much flawless.

Thats weird, never heard anyone else complain

like that punjabi who won't give bonuses

Smokey Joe Robinson · « **Reply #14 on:** June 01, 2011, 12:51:57 PM »

Quote from: elikay on June 01, 2011, 01:33:19 AM

like that punjabi who won't give bonuses

She was nice to me and accelerated my points (I believe it was her).

Side incomer · « **Reply #15 on:** June 01, 2011, 01:49:10 PM »

Quote from: Smokey Joe Robinson on June 01, 2011, 12:51:57 PM

She was nice to me and accelerated my points (I believe it was her).

Why are you convinced thats a female?

, are you familiar with all these arab names?

Yordai Dooma · « **Reply #16 on:** June 01, 2011, 01:50:16 PM »

Quote from: elikay on June 01, 2011, 01:33:19 AM

like that punjabi who won't give bonuses

+1000 cant stand her

Smokey Joe Robinson · « **Reply #17 on:** June 01, 2011, 03:45:28 PM »

Quote from: Side incomer on June 01, 2011, 01:49:10 PM

Why are you convinced thats a female? , are you familiar with all these arab names?

I actually have no idea, they all just sound so feminine so in my brain I envision some indian woman covered in wrapping paper

Smokey Joe Robinson · « **Reply #18 on:** June 01, 2011, 03:46:12 PM »

Quote from: David on June 01, 2011, 01:50:16 PM

+1000 cant stand her

My bad the name of mine is Puja B. close though

Avid Reader · « **Reply #19 on:** June 01, 2011, 06:56:31 PM »

Quote from: Smokey Joe Robinson on June 01, 2011, 01:26:46 AM

Yea it seems that way, If you browse through the amex threads, you'll see all the emails are signed by some indian or paki, not to say theyre bad people but amex definitely knows what theyre doing when they keep them in the email dept. afterall their writing skills are pretty much flawless.

Thats weird, never heard anyone else complain

As a side observation, it's interesting how these foreigners keep their original names which gives away that they're offshore, even when doing business with Americans and working for a company like AMEX. Their not ashamed of it and AMEX doesn't see it as a problem.

I know many Jewish a number of Jewish guys who work in CS for companies like B&H, and they use adopt an English sounding name just for the job. I think may of us here are familiar with that.