got the card in may of 2016, did spend. Went to log in and found 0 points, so I contacted and turns out I had 2 accounts opened by them, I believe they opened, so the member # on the cc card was actually not where the points went, got new cc and accounts merged.
This was like 9/24/16, they confirmed I had 2 free chase nights. I was going to use them for my sister in feburary but never did, now I want to use them and im told they expired ?!
#1 I never knew these nights expired #2 isnt it their fault they messed up my accounts ?
I also just found this email from december ?!?
Membership Number:
Account Balance: 2500
MY ACCOUNT
Hi ELCHONON,
We’re glad you’ve been able to take advantage of your Hyatt Gold Passport membership! Your recent account activity includes deducting points from your account. If this transaction wasn’t authorized, call 800.51.HYATT in the U.S. and Canada or Hyatt in your region.
If you have any questions, please contact us.