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Author Topic: Airlines that offer Chat Customer Service  (Read 1276 times)

Offline Yaalili

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Airlines that offer Chat Customer Service
« on: May 14, 2017, 10:13:58 AM »
Had a few great experiences with Avianca online chat, very efficient and competent agents. A lot better than waiting on hold and/or waiting on response through email.

Which other airlines offer chat and how was your experience using them?
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Offline zagguru

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Re: Airlines that offer Chat Customer Service
« Reply #1 on: May 14, 2017, 10:51:44 AM »
Hawaiian
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Offline YossieW

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Re: Airlines that offer Chat Customer Service
« Reply #2 on: May 14, 2017, 12:20:45 PM »
i recently noticed on Delta they had a chat that popped up and it was definitely quicker to get answers then calling up and seemed to know what they were talking about
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Offline Yaalili

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Re: Airlines that offer Chat Customer Service
« Reply #3 on: May 14, 2017, 12:30:48 PM »
Quote from: YossieW on May 14, 2017, 12:20:45 PM
i recently noticed on Delta they had a chat that popped up and it was definitely quicker to get answers then calling up and seemed to know what they were talking about

I recently noticed on delta too the chat option, didn't use it yet.
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Offline YossieW

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Re: Airlines that offer Chat Customer Service
« Reply #4 on: May 14, 2017, 12:46:38 PM »
Quote from: Yaalili on May 14, 2017, 12:30:48 PM
I recently noticed on delta too the chat option, didn't use it yet.

it seems new but i hope all airlines follow
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Offline Yaalili

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Re: Airlines that offer Chat Customer Service
« Reply #5 on: May 14, 2017, 01:15:58 PM »
Quote from: YossieW on May 14, 2017, 12:46:38 PM
it seems new but i hope all airlines follow

Me too.

Seems Norwegian offers this too.
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