Definitely not dead.
Just succeeded in having fee waived.
It seems that it's not a fee that the agent adds in, but is there when you are making the change, and the agent had to manually remove it.
I said that its within my 24 hour cancellation window, so I should not have to pay the fee. The agent spoke with their help desk, and they said it could be removed.
Was the 2nd agent I spoke with for it to work.