So my email i sent them got completely ignored and the send me this reply: (Note: the adressed none of my points in the original letter)
Hi ------
Thank you so much for your email. We truly appreciate your feedback.
The promotion that we have ended is in fact our Pay-As-You-Go trial membership. This is not the most recent promotion that was extended.
As JetSmarter is a member’s only community and only our members have access to booking JetSmarter flights, this promotion allowed non-paid members the ability to book seats but at a price.
The 3 month Simple trial membership that we announced on last Saturday to those with a million miles is still very active. We are actually in the process of activating all prospective members that applied and were approved.
Please do not hesitate to contact me should you require further assistance.
Best Regards,