Author Topic: Amex targeted bonus w/o language denied  (Read 1501 times)

Offline jye

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Amex targeted bonus w/o language denied
« on: June 08, 2017, 03:53:42 PM »
Received an Amex business gold targeted offer in the mail with no language anywhere in the terms or disclosures 5k/50 10k/75 did the spend and didn't see a bonus. Spoke to a supervisor who said I was ineligible since I had previously had this product. I explained to the supervisor that there was no language on the application anywhere in the mailer (I saved all the application literature) and he said well something must've popped up when you filled out the online application. I told him it did not and he said regardless it's AMEX policy across the board so even if my application has no language I cannot receive the bonus. He gave me the fax number of a CSAU unit in Amex but said the decision will not change. What is the best route to appeal this? If I do appeal this will it have negative consequences for my AMEX relationship? Thanks

Offline SearchGuy

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Re: Amex targeted bonus w/o language denied
« Reply #1 on: June 08, 2017, 03:54:37 PM »
Received an Amex business gold targeted offer in the mail with no language anywhere in the terms or disclosures 5k/50 10k/75 did the spend and didn't see a bonus. Spoke to a supervisor who said I was ineligible since I had previously had this product. I explained to the supervisor that there was no language on the application anywhere in the mailer (I saved all the application literature) and he said well something must've popped up when you filled out the online application. I told him it did not and he said regardless it's AMEX policy across the board so even if my application has no language I cannot receive the bonus. He gave me the fax number of a CSAU unit in Amex but said the decision will not change. What is the best route to appeal this? If I do appeal this will it have negative consequences for my AMEX relationship? Thanks
How do you know it was without language?

Offline AJK

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Re: Amex targeted bonus w/o language denied
« Reply #2 on: June 08, 2017, 04:00:38 PM »
How do you know it was without language?

Received an Amex business gold targeted offer in the mail with no language anywhere in the terms or disclosures 5k/50 10k/75 did the spend and didn't see a bonus. Spoke to a supervisor who said I was ineligible since I had previously had this product. I explained to the supervisor that there was no language on the application anywhere in the mailer (I saved all the application literature) and he said well something must've popped up when you filled out the online application.

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Offline compddd

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Re: Amex targeted bonus w/o language denied
« Reply #3 on: June 08, 2017, 04:17:29 PM »
Amex gravy train is coming to an end.

Offline jye

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Re: Amex targeted bonus w/o language denied
« Reply #4 on: June 08, 2017, 04:19:46 PM »
Is CFPB the way to go or will it burn bridges?

Offline Redbull3

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Re: Amex targeted bonus w/o language denied
« Reply #5 on: June 08, 2017, 04:24:30 PM »
Received an Amex business gold targeted offer in the mail with no language anywhere in the terms or disclosures 5k/50 10k/75 did the spend and didn't see a bonus. Spoke to a supervisor who said I was ineligible since I had previously had this product. I explained to the supervisor that there was no language on the application anywhere in the mailer (I saved all the application literature) and he said well something must've popped up when you filled out the online application. I told him it did not and he said regardless it's AMEX policy across the board so even if my application has no language I cannot receive the bonus. He gave me the fax number of a CSAU unit in Amex but said the decision will not change. What is the best route to appeal this? If I do appeal this will it have negative consequences for my AMEX relationship? Thanks
When did you complete the spend?
I just had personal plat points post 5/26 from a no lang where I had the card before and wondering if your dp is more recent.

Offline jye

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Re: Amex targeted bonus w/o language denied
« Reply #6 on: June 08, 2017, 04:39:54 PM »
No. completed the 5k a little over a month ago

Offline Malachi

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Re: Amex targeted bonus w/o language denied
« Reply #7 on: June 08, 2017, 09:06:33 PM »
I know someone who did the spend on a NL Delta card but did not receive the bonus.
Denny Crane

Offline zer0k1

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Re: Amex targeted bonus w/o language denied
« Reply #8 on: June 08, 2017, 10:10:24 PM »
I know someone who did the spend on a NL Delta card but did not receive the bonus.

We should sue

Offline BP16

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Re: Amex targeted bonus w/o language denied
« Reply #9 on: June 08, 2017, 10:13:00 PM »
We should sue
Take them to small claims court

Online chinagel

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Re: Amex targeted bonus w/o language denied
« Reply #10 on: June 08, 2017, 10:15:47 PM »
We should sue
i dont want to be in a court with an amex lawyer :) did you also have this happen?

Offline SoloExperiment

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Re: Amex targeted bonus w/o language denied
« Reply #11 on: June 08, 2017, 10:22:39 PM »
CFPB is the only way you'll get the bonus, but yeah, you may tarnish your relationship with them

Offline JACKBLUE

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Re: Amex targeted bonus w/o language denied
« Reply #12 on: June 08, 2017, 10:23:46 PM »
i dont want to be in a court with an amex lawyer :)
+10000

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Re: Amex targeted bonus w/o language denied
« Reply #13 on: June 08, 2017, 10:27:08 PM »
CFPB is the only way you'll get the bonus, but yeah, you may tarnish your relationship with them
i doubt CFPB will help here

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