Amex Extended Warranty

[Samb]

does amex cover an item that was damaged by dropping?

You mean accidentally dropping the item? Yes that’s covered

[etech0]

You mean accidentally dropping the item? Yes that’s covered

Yes, thanks!

[Thingywingy]

While moving my Dell U2419HX monitor that I bought from Staples in November I damaged the screen. I was pretty surprised that such a light hit caused damage but whatever. Will the Dell warranty cover the damage? Will Amex? I bought the item on sale for about $140 but the regular/current price is about $200. I assume that if covered, Dell would replace but Amex will only cover $140, is that correct? Thanks.

[Yo ssi]

While moving my Dell U2419HX monitor that I bought from Staples in November I damaged the screen. I was pretty surprised that such a light hit caused damage but whatever. Will the Dell warranty cover the damage? Will Amex? I bought the item on sale for about $140 but the regular/current price is about $200. I assume that if covered, Dell would replace but Amex will only cover $140, is that correct? Thanks.

Sounds about right

[Thingywingy]

Will Dell's warranty cover me?

[yelped]

Will Dell's warranty cover me?

Officially not. But you can call them. I've had them approve RMAs in such cases before.

[HoKo]

While moving my Dell U2419HX monitor that I bought from Staples in November I damaged the screen. I was pretty surprised that such a light hit caused damage but whatever. Will the Dell warranty cover the damage? Will Amex?  Thanks.

I realize this is a fairly old post but for posterity I will answer anyways: this wouldn't qualify for amex extended warranty, but it very likely would qualify for amex purchase protection

[shmooz]

Did not know Everyday card doesn't have warranty.
 Bought item while it was preferred, but since downgraded and amex denied.

[6girls]

Did not know Everyday card doesn't have warranty.
 Bought item while it was preferred, but since downgraded and amex denied.

You can call them and let them know it was preferred card at the time of purchase and they might approve. Did that once with a baggage claim on a platinum card that had since been downgraded. And got approved.

[shmooz]

Thanks will try

[shmooz]

You can call them and let them know it was preferred card at the time of purchase and they might approve. Did that once with a baggage claim on a platinum card that had since been downgraded. And got approved.

It worked! Thanks

[Euclid]

I have a hard drive which broke, and I got a quote over the phone by a professional data recovery shop for >$1500. I didn't need to data, so I elected not to go with the repair.

Can I use this quote for the "Repair Estimate form"? It requires a signature and since I'm not using the repair shop I don't feel comfortable asking them to sign the form...

[shmooz]

I don't think it will be accepted, since it's just your word that's what they said. At the very least, I'd submit a written estimate, if not the document amex asks for.
You can offer to pay them something since amex writes they will reimburse those fees.

[shmooz]

Sometimes amex can be very tough on this coverage, I once went back and forth many times till they agreed.

[Euclid]

Thanks

[HoKo]

I have a hard drive which broke, and I got a quote over the phone by a professional data recovery shop for >$1500. I didn't need to data, so I elected not to go with the repair.

Can I use this quote for the "Repair Estimate form"? It requires a signature and since I'm not using the repair shop I don't feel comfortable asking them to sign the form...

Why not? Takes the repair shop 5 seconds to sign it. You don't need to lie or be shady about it, just say "thanks for providing this repair estimate, I realized I may have warranty coverage from my credit card company, would you please do me a quick favor and sign this estimate for me so I can submit it to them?"

[sguitarist18]

So...I bought my laptop in 9/2019. Wifi started glitching out in 8/2021 - so about a month before AMEX's extended warranty came to an end. I didn't have a chance to submit to them until 11/2021, but they said it was fine, since the loss had occurred while coverage was still active.

Then things dragged on - they said it needs to be an authorized Dell repair shop, I asked if Best Buy would work, they said yes...til I got around to going, that was a while, Best Buy said they couldn't do anything since I didn't buy it there. I asked Dell if they could recommend an authorized repair shop, they said no. At that point, AMEX said I could go to any local repair shop. I finally got a local guy to check it out and fill out the forms...submitted it.

There's supposed to be a response within 21 days - once that was over, they sent me an email saying they're still reviewing. When I called to follow up, first they said they couldn't find the purchase on my card (they were looking on the wrong date even though I had told them and submitted the correct date), the next time I called they said I had left off a couple of responses in my form (they were right about that, but not sure why it took them a month). Still dragging on. I called, they said still reviewing, I asked to speak to a supervisor, they said no because they'll have a response within a few days.

A few days later, they denied it because I reported it outside the coverage period.

I called them back, they said nothing they can do. I asked to speak a supervisor, they said one will call me back in "24-48 business hours." Correct - so that's 3-6 business days.

Still waiting for that callback, it's been 3 days.

Any suggestions?

[shmooz]

It sounds like the first rep who told you they would cover it was wrong, they wouldn't. If you have some proof of that, or if they can go back to the recording then you may win the case.

Or you can argue why did they keep discussing it with you if they were going to deny anyway since it's out of warranty period. That's a sort of proof that they agreed to cover.