Topic Wiki

1)   What is a Financial Review?
In short - American Express occasionally freezes the credit card accounts of individuals with high-risk patterns, or for new account holders.
They request a lot of personal information, such as IRS tax returns, bank statements, letters from Banks ect…

Let’s break it down into 2 different types of Financial Reviews
A)   Mini Financial Review
B)   Financial Review

A)   Mini Financial Review

(please fill in info) This form of financial review, is usually a short process, it could be as short as one phone call. American Express might feel a need to verify your finances for whatever reason, and they could call you to verify information. Your accounts could be suspended from using until you get in touch with them, typically they will restore your accounts after a simple phone call.

B)   Financial Review
This type of Financial Review is very common. It often happens when opening a new account for the first time, usually if you are opening a Charge Card, or a Business Card or if on a new account you start off will a lot of high spending.
American Express will suspend your account/s, they will not remove the suspension until the review is over, which takes around 2 weeks.

If you cannot provide the required information, shut down your account right away.

2)   Triggers

Look below for a list of triggers and links.
 
3)   What will happen?
Your accounts will get suspended. You will be able to log in online, and see account activity, but you will get a message that charging is suspended.

They will contact you via phone and email. Once you get in touch with them, (typically) you will be assigned a specific representative to work on your case.

The will require mainly IRS Tax returns. The point of a Financial Review is to verify your income. They may also require Back statements, a letter from a Bank to verify your address, and other documents. People have reported that they did survive a Financial Review with just bank statements.

As long as you could provide the documents they request you will be fine, they might lower your credit lines, but you should be able keep your account open. Even as low as a $6000 tax return people have been able to survive a Financial Review.

In cases of a Financial Review after opening a Business Card, you will need proof of Business income.

If you cannot provide the required information, shut down your account right away.

As long as you could provide the documents they request you will be fine, they might lower your credit lines, but you should be able keep your account open. Even as low as a $6000 tax return people have been able to survive a Financial Review.

4)   What Steps Should I take?

Get in touch with Amex as soon as you could. Send in the request inform promptly. You will have a rep that will be working with you, and telling you what documents are needed. 4506-t is a transcript request from the IRS for you last tax return. You will need to fill out this form, fax it to Amex, it will take them 24-48 hours until they receive this form, they will request the tax return from the IRS that could take about a week.

Important: you only have 2 attempts to send them the fax, if they reject it after 2 attempts you will get shut down. You don't get more than 2 attempts. (source)
You may be able to get 3 attempts if you ask for a manager.

You need to be on top of it, if you don’t follow thru, they could shut your accounts down.


5)   What to do if American Express closed your accounts?

Once American Express closes your accounts, the only way to get back on is if you have the required information needed to pass a Financial Review. They will require you to request a 4506 form from the IRS (which will cost you $57) before they even approve any of your future applications.


To start you may want to read up here:

F/R triggers:
[/color]


Credit line of $25k or more
http://www.dansdeals.com/forums/index.php?topic=1438.msg10906#msg10906

Family member receiving FR can cause other family members to get Fr'ed as well
http://www.dansdeals.com/forums/index.php?topic=6223.msg74003#msg74003 http://www.dansdeals.com/forums/index.php?topic=8.msg24759#msg24759

Living at same address as someone who was FR'ed
http://www.dansdeals.com/forums/index.php?topic=8.msg77046#msg77046

Using majority of CL
http://www.dansdeals.com/forums/index.php?topic=7526.msg87716#msg87716

Large cash advance
http://www.dansdeals.com/forums/index.php?topic=5908.msg82906#msg82906

Nothing...
http://www.dansdeals.com/forums/index.php?topic=2723.msg30062#msg30062

Changing name on business card
http://www.dansdeals.com/forums/index.php?topic=3589.msg38101#msg38101

Mint purchases
http://www.dansdeals.com/forums/index.php?topic=146.msg22932#msg22932

Amex Gift Card Purchases
http://www.dansdeals.com/forums/index.php?topic=2422.msg26670#msg26670
http://www.dansdeals.com/forums/index.php?topic=8.msg40106#msg40106

Unusual spending
http://www.dansdeals.com/forums/index.php?topic=8.msg7627#msg7627
http://www.dansdeals.com/forums/index.php?topic=3710.msg39597#msg39597

Amazon payments (possibly)
http://www.dansdeals.com/forums/index.php?topic=3657.msg88656#msg88656
http://www.dansdeals.com/forums/index.php?topic=3524.msg42436#msg42436

Using close to reported income
http://www.dansdeals.com/archives/2537

Logging in online too much (!)
http://www.dansdeals.com/forums/index.php?topic=8.msg13741#msg13741

Prepaying
http://www.dansdeals.com/forums/index.php?topic=1712.msg13732#msg13732
http://www.dansdeals.com/forums/index.php?topic=3710.msg39725#msg39725

Adding Cardholders (many?)
http://www.dansdeals.com/forums/index.php?topic=8.msg49318#msg49318

Refunds exceeding total payments made on the card since it was opened
http://forums.dansdeals.com/index.php?topic=8.msg845606#msg845606
[/font]
Though not exactly F/R, it's worth mentioning that Amex takes returned payments very seriously.
They often shut all accounts without going through the F/R process.

Author Topic: Amex F/R Master Thread  (Read 1875393 times)

Offline dirah

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Re: Amex F/R Master Thread
« Reply #1680 on: October 29, 2012, 06:21:53 PM »
Just got notice of F/R.  :'( :'( :'(
I have tax records to backup income, but:
  • My returns are filed under a foreign address.
    I imagine AMEX will not like that, since the card is only for US residents.
    Presumably, I could tell them that I am back and forth between US and foreign country, which is true.
    Would this be a problem?
  • About half of my income is excluded from AGI as Foreign Earned Income. Will they still see this income? Will they care that it is excluded from AGI?
  • My returns state my occupation, unlike the "Self-Employed" I usually state when applying for credit cards. Actually, both are true, as I do some freelance stuff here and there. Would this be an issue?
I need to decide quick if I am going ahead with review, or pre-emptively closing.
Thanks.
I weathered the storm.
They just cut credit lines. [Combined ~40K to ~20K.]

Offline Moishebatchy

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Re: Amex F/R Master Thread
« Reply #1681 on: October 29, 2012, 07:38:55 PM »
I weathered the storm.
They just cut credit lines. [Combined ~40K to ~20K.]

Mazel tov! Always nice to hear a happy ending. :)

Offline daganster

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Re: Amex F/R Master Thread
« Reply #1682 on: October 29, 2012, 11:21:20 PM »
I weathered the storm.
They just cut credit lines. [Combined ~40K to ~20K.]
Nice. I guess Amex is more civilized than Chase.

Offline yudel

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Re: Amex F/R Master Thread
« Reply #1683 on: October 30, 2012, 11:21:42 AM »
well just got the dreaded call for my wife's (business) accounts :(
trigger seems to be adding 3-4 AU's...
So what's the common wisdom when there's no business income on record but there's decent household income on the tax return?
Can one pass the f/r like that?

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Re: Amex F/R Master Thread
« Reply #1684 on: October 30, 2012, 11:26:18 AM »
well just got the dreaded call for my wife's (business) accounts :(
trigger seems to be adding 3-4 AU's...
So what's the common wisdom when there's no business income on record but there's decent household income on the tax return?
Can one pass the f/r like that?
You could pass.

I would say all depends on what info you put on the application

Offline yudel

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Re: Amex F/R Master Thread
« Reply #1685 on: October 30, 2012, 11:31:13 AM »
You could pass.

I would say all depends on what info you put on the application

I put household income

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Re: Amex F/R Master Thread
« Reply #1686 on: October 30, 2012, 11:33:05 AM »
I put household income
From what I hear, Amex doesnt use household income to determine CL they want to know the account holders income

Offline meshugener

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Re: Amex F/R Master Thread
« Reply #1687 on: October 30, 2012, 11:47:34 AM »
But if the household filed jointly
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Re: Amex F/R Master Thread
« Reply #1688 on: October 30, 2012, 11:56:40 AM »
We did

Offline dirah

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Re: Amex F/R Master Thread
« Reply #1689 on: October 30, 2012, 06:07:37 PM »
So what's the common wisdom when there's no business income on record but there's decent household income on the tax return?
Can one pass the f/r like that?
I just did.
When asked about income, I told the rep that since I am self-employed, I just find it easier to file everything on my personal returns. She didn't seem to have a problem with that.
Also, my stated income matched the total income on my joint returns.
As I wrote earlier, I passed, they just cut credit lines. [Combined ~40K to ~20K.]

After going through f/r, I get the sense (and I could be wrong) that they only care about the bottom line figure, they don't care about the details of how you get your income.
« Last Edit: October 30, 2012, 06:17:03 PM by dirah »

Offline meshugener

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Re: Amex F/R Master Thread
« Reply #1690 on: October 30, 2012, 06:22:46 PM »


After going through f/r, I get the sense (and I could be wrong) that they only care about the bottom line figure, they don't care about the details of how you get your income.
+1
And I'm not even sure they have a way to see who of the household earned how much.
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Offline dirah

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Re: Amex F/R Master Thread
« Reply #1691 on: October 30, 2012, 06:34:12 PM »
And I'm not even sure they have a way to see who of the household earned how much.
From tax records - they don't.
If you are not self employed, that might be different, because they could ask for paychecks.

Offline yoyo6713

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Re: Amex F/R Master Thread
« Reply #1692 on: October 31, 2012, 04:00:10 PM »
Both of us were called separately and were told to send in 4506T which we did promptly.  Considering the minimum information that will be revealed to AMEX by granting this form I wonder why some people on the board choose to close accounts?  Cards closed by grantor do not seem to affect credit scores.  So there seemed no advantage to preemptively close accounts under review.   What's the worst that can happen to the AMEX cards if application information do not match with what's on the tax return?  Will AMEX say 'bad dog' and close accounts under this circumstance?

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Re: Amex F/R Master Thread
« Reply #1693 on: October 31, 2012, 04:01:28 PM »
Both of us were called separately and were told to send in 4506T which we did promptly.  Considering the minimum information that will be revealed to AMEX by granting this form I wonder why some people on the board choose to close accounts?  Cards closed by grantor do not seem to affect credit scores.  So there seemed no advantage to preemptively close accounts under review.   What's the worst that can happen to the AMEX cards if application information do not match with what's on the tax return?  Will AMEX say 'bad dog' and close accounts under this circumstance?
Yes, if Amex closes your account it will be much harder to get back on (IME)

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Re: Amex F/R Master Thread
« Reply #1694 on: October 31, 2012, 04:28:59 PM »
Yes, if Amex closes your account it will be much harder to get back on (IME)

Thank you.  I have my fingers crossed.

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Re: Amex F/R Master Thread
« Reply #1695 on: November 01, 2012, 10:05:42 AM »
My accounts were locked on Oct 26th @ 9:00pm EDT and fax was sent @ 10:00pm and this morning (Nov, 1st) all my accounts were unlocked (personal and business).  That was faster than expected. My SO's accounts are still locked, though.

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Re: Amex F/R Master Thread
« Reply #1696 on: November 01, 2012, 01:17:04 PM »
My accounts were locked on Oct 26th @ 9:00pm EDT and fax was sent @ 10:00pm and this morning (Nov, 1st) all my accounts were unlocked (personal and business).  That was faster than expected. My SO's accounts are still locked, though.

Joint returns? I would call your F/R rep and ask them to unlock your SO's accounts.
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Re: Amex F/R Master Thread
« Reply #1697 on: November 01, 2012, 01:27:30 PM »
Joint returns? I would call your F/R rep and ask them to unlock your SO's accounts.
Thats not gonna work.
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Re: Amex F/R Master Thread
« Reply #1698 on: November 01, 2012, 02:20:19 PM »
Joint returns? I would call your F/R rep and ask them to unlock your SO's accounts.
Yes  joint return.  My F/R rep said he couldn't do anything regarding my SO so the waiting game continues.

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Re: Amex F/R Master Thread
« Reply #1699 on: November 01, 2012, 02:20:59 PM »