Topic Wiki

1)   What is a Financial Review?
In short - American Express occasionally freezes the credit card accounts of individuals with high-risk patterns, or for new account holders.
They request a lot of personal information, such as IRS tax returns, bank statements, letters from Banks ect…

Let’s break it down into 2 different types of Financial Reviews
A)   Mini Financial Review
B)   Financial Review

A)   Mini Financial Review

(please fill in info) This form of financial review, is usually a short process, it could be as short as one phone call. American Express might feel a need to verify your finances for whatever reason, and they could call you to verify information. Your accounts could be suspended from using until you get in touch with them, typically they will restore your accounts after a simple phone call.

B)   Financial Review
This type of Financial Review is very common. It often happens when opening a new account for the first time, usually if you are opening a Charge Card, or a Business Card or if on a new account you start off will a lot of high spending.
American Express will suspend your account/s, they will not remove the suspension until the review is over, which takes around 2 weeks.

If you cannot provide the required information, shut down your account right away.

2)   Triggers

Look below for a list of triggers and links.
 
3)   What will happen?
Your accounts will get suspended. You will be able to log in online, and see account activity, but you will get a message that charging is suspended.

They will contact you via phone and email. Once you get in touch with them, (typically) you will be assigned a specific representative to work on your case.

The will require mainly IRS Tax returns. The point of a Financial Review is to verify your income. They may also require Back statements, a letter from a Bank to verify your address, and other documents. People have reported that they did survive a Financial Review with just bank statements.

As long as you could provide the documents they request you will be fine, they might lower your credit lines, but you should be able keep your account open. Even as low as a $6000 tax return people have been able to survive a Financial Review.

In cases of a Financial Review after opening a Business Card, you will need proof of Business income.

If you cannot provide the required information, shut down your account right away.

As long as you could provide the documents they request you will be fine, they might lower your credit lines, but you should be able keep your account open. Even as low as a $6000 tax return people have been able to survive a Financial Review.

4)   What Steps Should I take?

Get in touch with Amex as soon as you could. Send in the request inform promptly. You will have a rep that will be working with you, and telling you what documents are needed. 4506-t is a transcript request from the IRS for you last tax return. You will need to fill out this form, fax it to Amex, it will take them 24-48 hours until they receive this form, they will request the tax return from the IRS that could take about a week.

Important: you only have 2 attempts to send them the fax, if they reject it after 2 attempts you will get shut down. You don't get more than 2 attempts. (source)
You may be able to get 3 attempts if you ask for a manager.

You need to be on top of it, if you don’t follow thru, they could shut your accounts down.


5)   What to do if American Express closed your accounts?

Once American Express closes your accounts, the only way to get back on is if you have the required information needed to pass a Financial Review. They will require you to request a 4506 form from the IRS (which will cost you $57) before they even approve any of your future applications.


To start you may want to read up here:

F/R triggers:
[/color]


Credit line of $25k or more
http://www.dansdeals.com/forums/index.php?topic=1438.msg10906#msg10906

Family member receiving FR can cause other family members to get Fr'ed as well
http://www.dansdeals.com/forums/index.php?topic=6223.msg74003#msg74003 http://www.dansdeals.com/forums/index.php?topic=8.msg24759#msg24759

Living at same address as someone who was FR'ed
http://www.dansdeals.com/forums/index.php?topic=8.msg77046#msg77046

Using majority of CL
http://www.dansdeals.com/forums/index.php?topic=7526.msg87716#msg87716

Large cash advance
http://www.dansdeals.com/forums/index.php?topic=5908.msg82906#msg82906

Nothing...
http://www.dansdeals.com/forums/index.php?topic=2723.msg30062#msg30062

Changing name on business card
http://www.dansdeals.com/forums/index.php?topic=3589.msg38101#msg38101

Mint purchases
http://www.dansdeals.com/forums/index.php?topic=146.msg22932#msg22932

Amex Gift Card Purchases
http://www.dansdeals.com/forums/index.php?topic=2422.msg26670#msg26670
http://www.dansdeals.com/forums/index.php?topic=8.msg40106#msg40106

Unusual spending
http://www.dansdeals.com/forums/index.php?topic=8.msg7627#msg7627
http://www.dansdeals.com/forums/index.php?topic=3710.msg39597#msg39597

Amazon payments (possibly)
http://www.dansdeals.com/forums/index.php?topic=3657.msg88656#msg88656
http://www.dansdeals.com/forums/index.php?topic=3524.msg42436#msg42436

Using close to reported income
http://www.dansdeals.com/archives/2537

Logging in online too much (!)
http://www.dansdeals.com/forums/index.php?topic=8.msg13741#msg13741

Prepaying
http://www.dansdeals.com/forums/index.php?topic=1712.msg13732#msg13732
http://www.dansdeals.com/forums/index.php?topic=3710.msg39725#msg39725

Adding Cardholders (many?)
http://www.dansdeals.com/forums/index.php?topic=8.msg49318#msg49318

Refunds exceeding total payments made on the card since it was opened
http://forums.dansdeals.com/index.php?topic=8.msg845606#msg845606
[/font]
Though not exactly F/R, it's worth mentioning that Amex takes returned payments very seriously.
They often shut all accounts without going through the F/R process.

Author Topic: Amex F/R Master Thread  (Read 1875293 times)

Offline AJK

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Re: Amex F/R Master Thread
« Reply #1740 on: November 11, 2012, 03:15:09 AM »
plat from unlimited to 12k, another from 15 to 8

Not too bad all things considered.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline Armadillo

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Re: Amex F/R Master Thread
« Reply #1741 on: November 11, 2012, 03:17:42 AM »
I added 3 AUs the other day with an honest explanation to the guy over the phone.  This brings the total AUs to 4.

1) Should I be concerned?
2) Are you able to tell online if your accounts have been frozen? My online AmEx account looks normal.

1) from my experience you should be fine. I actually think if you're going to add AU's it's better to do in one shot over the phone, rather than online especially if it's to add the same person to various cards.
2) if you go into your online account and click on any card it will come up with a message in red telling you to call them if they haven't spoken to you yet and there's a hold on the account

Offline Armadillo

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Re: Amex F/R Master Thread
« Reply #1742 on: November 11, 2012, 03:19:20 AM »
Not too bad all things considered.
more nerve-wracking than anything. Especially because the way they first explained it to me was 12k across all my cards, but that turned out to be an uneducated rep.
« Last Edit: November 11, 2012, 03:27:36 AM by Armadillo »

Offline churnbabychurn

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Re: Amex F/R Master Thread
« Reply #1743 on: November 12, 2012, 07:28:29 PM »
Called two days ago to add my wife as AU to my three accounts. Called today to expedite, was automatically transferred to FR dept cuz there was a "freeze". She needed to ask some Q: , where Im employed, income and also why I have been opening so many CC recently(not amex)? I told her we are planning to travel and wanted airline cards. She then asked about a $1000 amazon transaction from a while ago, whether it was for goods.
Then she said that for now my accounts are ok but she is taking note of my answers for future and said something tantamount to 'you bettah behave'. And of course there is NO way to expedite the new AU cards...

Offline Moishebatchy

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Re: Amex F/R Master Thread
« Reply #1744 on: November 12, 2012, 07:40:42 PM »
What if I sign up for new cards now, and add AUs directly on the initial application? Does anyone think that's as suicidal?

Offline AJK

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Re: Amex F/R Master Thread
« Reply #1745 on: November 12, 2012, 08:07:12 PM »
Personally, no.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline yoyo6713

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Re: Amex F/R Master Thread
« Reply #1746 on: November 12, 2012, 09:45:15 PM »
What if I sign up for new cards now, and add AUs directly on the initial application? Does anyone think that's as suicidal?
I don't think adding AU during initial application is risky at all.  Adding multiple AUs in short period of time is.

Offline Armadillo

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Re: Amex F/R Master Thread
« Reply #1747 on: November 13, 2012, 03:01:21 AM »
Postscript: Still waiting for a response on my wife's account.
Finally! My DW got emails from Amex lowering her limits, but she passed! (Plat went from unlimited to $5!!!k)

Offline Moishebatchy

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Re: Amex F/R Master Thread
« Reply #1748 on: November 13, 2012, 08:32:40 AM »
I don't think adding AU during initial application is risky at all.  Adding multiple AUs in short period of time is.

Even if I add 5 AUs to each card at time of application, doing a 3BM/4BM?

Offline moshiach1

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Re: Amex F/R Master Thread
« Reply #1749 on: November 13, 2012, 01:20:50 PM »
Added authorized users and called , I was transferred to the FR department.

Seems adding authorized users is a trigger

Offline AJK

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Re: Amex F/R Master Thread
« Reply #1750 on: November 13, 2012, 01:22:01 PM »
Added authorized users and called , I was transferred to the FR department.

Seems adding authorized users is a trigger

News flash :P

How many did you add?
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline moshiach1

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Re: Amex F/R Master Thread
« Reply #1751 on: November 13, 2012, 01:34:44 PM »
News flash :P

How many did you add?
3

When i called I was transferred to FR.
Was the call the trigger?

Offline AJK

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Re: Amex F/R Master Thread
« Reply #1752 on: November 13, 2012, 01:42:43 PM »
3

When i called I was transferred to FR.
Was the call the trigger?

The adding was the trigger.

What call are referring to?
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline Armadillo

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Re: Amex F/R Master Thread
« Reply #1753 on: November 13, 2012, 04:59:05 PM »
Things I learned:
1)Be careful with adding AU's.

If you didn't listen to 1, then
2)If you have no tax returns, convince them (sounding plausible as to why not), to allow bank statements.

3)If at first you don't succeed, HUCA!

4)If you send them what they ask for you should pass.

5)Do not send more than what they ask for.

6)You probably need to have visible cash-flow, though not consistent amounts.

7)If you follow the steps listed, you should pass with a credit limit reduction. (Reduction depends on prior credit utilization. The more you used your cards, the less they'll reduce you.


Offline moto

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Re: Amex F/R Master Thread
« Reply #1754 on: November 13, 2012, 05:06:35 PM »
Adding au's to gold cards does that trigger
Because I've done it many times with all my platinum cards that I churned in the past and bh nothing happened bit now the reason why I'm doing it with gold is because I want to get 25 dollars back on Saturday any advice of there is?

Offline Jkhein

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Re: Amex F/R Master Thread
« Reply #1755 on: November 13, 2012, 05:23:10 PM »
3)If at first you don't succeed, HUCA!
generally that is not an option at all.
You were lucky, but generally, there is one case manager assigned to your case, all calls will be transferred directly to them, and nobody else will talk to you, they will put you through to your case manager.

Offline Jkhein

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Re: Amex F/R Master Thread
« Reply #1756 on: November 13, 2012, 05:24:34 PM »
because I want to get 25 dollars back on Saturday any advice of there is?
my advice is, its just $25, dont take chances - especially with a gold card, that might be more of a trigger.

Offline Moishebatchy

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Re: Amex F/R Master Thread
« Reply #1757 on: November 13, 2012, 05:32:31 PM »
Adding au's to gold cards does that trigger
my advice is, its just $25, dont take chances - especially with a gold card, that might be more of a trigger.

Is that Biz Gold only, or PRG as well?

Offline AJK

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Re: Amex F/R Master Thread
« Reply #1758 on: November 13, 2012, 05:44:19 PM »
1) Business gold period seems to be a trigger
2) Adding AUs seems to be a trigger

To do both would seem to be foolish.

In the case of PRG, see #2.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline Moishebatchy

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Re: Amex F/R Master Thread
« Reply #1759 on: November 13, 2012, 05:49:02 PM »
In the case of PRG, see #2.

I'm talking about this:

What if I sign up for new cards now, and add AUs directly on the initial application? Does anyone think that's as suicidal?