Topic Wiki

1)   What is a Financial Review?
In short - American Express occasionally freezes the credit card accounts of individuals with high-risk patterns, or for new account holders.
They request a lot of personal information, such as IRS tax returns, bank statements, letters from Banks ect…

Let’s break it down into 2 different types of Financial Reviews
A)   Mini Financial Review
B)   Financial Review

A)   Mini Financial Review

(please fill in info) This form of financial review, is usually a short process, it could be as short as one phone call. American Express might feel a need to verify your finances for whatever reason, and they could call you to verify information. Your accounts could be suspended from using until you get in touch with them, typically they will restore your accounts after a simple phone call.

B)   Financial Review
This type of Financial Review is very common. It often happens when opening a new account for the first time, usually if you are opening a Charge Card, or a Business Card or if on a new account you start off will a lot of high spending.
American Express will suspend your account/s, they will not remove the suspension until the review is over, which takes around 2 weeks.

If you cannot provide the required information, shut down your account right away.

2)   Triggers

Look below for a list of triggers and links.
 
3)   What will happen?
Your accounts will get suspended. You will be able to log in online, and see account activity, but you will get a message that charging is suspended.

They will contact you via phone and email. Once you get in touch with them, (typically) you will be assigned a specific representative to work on your case.

The will require mainly IRS Tax returns. The point of a Financial Review is to verify your income. They may also require Back statements, a letter from a Bank to verify your address, and other documents. People have reported that they did survive a Financial Review with just bank statements.

As long as you could provide the documents they request you will be fine, they might lower your credit lines, but you should be able keep your account open. Even as low as a $6000 tax return people have been able to survive a Financial Review.

In cases of a Financial Review after opening a Business Card, you will need proof of Business income.

If you cannot provide the required information, shut down your account right away.

As long as you could provide the documents they request you will be fine, they might lower your credit lines, but you should be able keep your account open. Even as low as a $6000 tax return people have been able to survive a Financial Review.

4)   What Steps Should I take?

Get in touch with Amex as soon as you could. Send in the request inform promptly. You will have a rep that will be working with you, and telling you what documents are needed. 4506-t is a transcript request from the IRS for you last tax return. You will need to fill out this form, fax it to Amex, it will take them 24-48 hours until they receive this form, they will request the tax return from the IRS that could take about a week.

Important: you only have 2 attempts to send them the fax, if they reject it after 2 attempts you will get shut down. You don't get more than 2 attempts. (source)
You may be able to get 3 attempts if you ask for a manager.

You need to be on top of it, if you don’t follow thru, they could shut your accounts down.


5)   What to do if American Express closed your accounts?

Once American Express closes your accounts, the only way to get back on is if you have the required information needed to pass a Financial Review. They will require you to request a 4506 form from the IRS (which will cost you $57) before they even approve any of your future applications.


To start you may want to read up here:

F/R triggers:
[/color]


Credit line of $25k or more
http://www.dansdeals.com/forums/index.php?topic=1438.msg10906#msg10906

Family member receiving FR can cause other family members to get Fr'ed as well
http://www.dansdeals.com/forums/index.php?topic=6223.msg74003#msg74003 http://www.dansdeals.com/forums/index.php?topic=8.msg24759#msg24759

Living at same address as someone who was FR'ed
http://www.dansdeals.com/forums/index.php?topic=8.msg77046#msg77046

Using majority of CL
http://www.dansdeals.com/forums/index.php?topic=7526.msg87716#msg87716

Large cash advance
http://www.dansdeals.com/forums/index.php?topic=5908.msg82906#msg82906

Nothing...
http://www.dansdeals.com/forums/index.php?topic=2723.msg30062#msg30062

Changing name on business card
http://www.dansdeals.com/forums/index.php?topic=3589.msg38101#msg38101

Mint purchases
http://www.dansdeals.com/forums/index.php?topic=146.msg22932#msg22932

Amex Gift Card Purchases
http://www.dansdeals.com/forums/index.php?topic=2422.msg26670#msg26670
http://www.dansdeals.com/forums/index.php?topic=8.msg40106#msg40106

Unusual spending
http://www.dansdeals.com/forums/index.php?topic=8.msg7627#msg7627
http://www.dansdeals.com/forums/index.php?topic=3710.msg39597#msg39597

Amazon payments (possibly)
http://www.dansdeals.com/forums/index.php?topic=3657.msg88656#msg88656
http://www.dansdeals.com/forums/index.php?topic=3524.msg42436#msg42436

Using close to reported income
http://www.dansdeals.com/archives/2537

Logging in online too much (!)
http://www.dansdeals.com/forums/index.php?topic=8.msg13741#msg13741

Prepaying
http://www.dansdeals.com/forums/index.php?topic=1712.msg13732#msg13732
http://www.dansdeals.com/forums/index.php?topic=3710.msg39725#msg39725

Adding Cardholders (many?)
http://www.dansdeals.com/forums/index.php?topic=8.msg49318#msg49318

Refunds exceeding total payments made on the card since it was opened
http://forums.dansdeals.com/index.php?topic=8.msg845606#msg845606
[/font]
Though not exactly F/R, it's worth mentioning that Amex takes returned payments very seriously.
They often shut all accounts without going through the F/R process.

Author Topic: Amex F/R Master Thread  (Read 1871083 times)

Offline ari2955

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Re: Amex F/R Master Thread
« Reply #2060 on: February 11, 2013, 10:05:48 AM »
Amex has just lowered my credit limit on my Blue card from 9k to 5k without notifying me at all.
I have other cards from amex too, but nothing changed there.
(I opened a personal SPG and a Bus gold delta a month ago)
what does this mean? should i expect anything, F/R...?

Offline mmermss

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Re: Amex F/R Master Thread
« Reply #2061 on: February 11, 2013, 02:16:32 PM »
Was any one F/R'ed that had to send in a letter from a bank that confirmed your address?  If you have and Amex accepted it can you please write exactly what was written on the letter?  (or pm me)
TIA!
It's not about the quantity of your posts.  It's about the quality.

Offline MosheP

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Re: Amex F/R Master Thread
« Reply #2062 on: February 11, 2013, 02:19:35 PM »
Was any one F/R'ed that had to send in a letter from a bank that confirmed your address?  If you have and Amex accepted it can you please write exactly what was written on the letter?  (or pm me)
TIA!

I want f/r'ed but AMEX put a security freeze on my wife's account. I had to go to a bank and they fax a form into the bank for the banker to verify her identity and notarize it.

Are you talking about something like that?

Offline Name Changed

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Re: Amex F/R Master Thread
« Reply #2063 on: February 11, 2013, 03:09:17 PM »
Was any one F/R'ed that had to send in a letter from a bank that confirmed your address?  If you have and Amex accepted it can you please write exactly what was written on the letter?  (or pm me)
TIA!
Dunno word for word, but what Amex wanted, and what was written was something along the lines - My name, and address, and that I am customer of that bank.

Amex wanted to confirm my address - and they want it to come from the bank.

Not that I think this makes much sense, but this is what I needed, and got, and it was fine.


Offline mmermss

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Re: Amex F/R Master Thread
« Reply #2064 on: February 11, 2013, 03:32:59 PM »
Dunno word for word, but what Amex wanted, and what was written was something along the lines - My name, and address, and that I am customer of that bank.

Amex wanted to confirm my address - and they want it to come from the bank.

Not that I think this makes much sense, but this is what I needed, and got, and it was fine.

Which bank?

I have sent Amex several letters in the past and every time they were no good.  Once because no phone number to call them back...then not on official letterhead...then not addressed to amex...I can go on.
It's not about the quantity of your posts.  It's about the quality.

Offline daganster

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Re: Amex F/R Master Thread
« Reply #2065 on: February 11, 2013, 10:19:29 PM »
Which bank?

I have sent Amex several letters in the past and every time they were no good.  Once because no phone number to call them back...then not on official letterhead...then not addressed to amex...I can go on.
I had the same issue with Amex. IIRC I ended up getting a letter from BankDirect. Just try and stick to a small bank where they can write you a letter without telling you that they aren't authorized etc.

Offline mmermss

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Re: Amex F/R Master Thread
« Reply #2066 on: February 11, 2013, 10:24:07 PM »
I had the same issue with Amex. IIRC I ended up getting a letter from BankDirect. Just try and stick to a small bank where they can write you a letter without telling you that they aren't authorized etc.
I didn't really have a problem with the bank telling me their not authorized to write a letter as much as Amex telling me the letter did not have everything in it they needed.
It's not about the quantity of your posts.  It's about the quality.

Offline daganster

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Re: Amex F/R Master Thread
« Reply #2067 on: February 11, 2013, 11:33:43 PM »
I didn't really have a problem with the bank telling me their not authorized to write a letter as much as Amex telling me the letter did not have everything in it they needed.
I understand, but Amex gives you very clear instructions as what they want written on letter and if the bank can't deliver specifics it aint gonna work i.e. Amex requested that the bank confirms my home address, but the bank refused to write that I live at  my home address because they don't know if I live there, so they wrote that according to their records I live at XXXXX, but Amex wouldn't accept it etc. I don't remember if BankDirect gave me a letter or Ally Bank, whoever it was, wrote that they confirm that I live at XXXXX and Amex accepted it.

Offline mmermss

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Re: Amex F/R Master Thread
« Reply #2068 on: February 11, 2013, 11:39:17 PM »
I understand, but Amex gives you very clear instructions as what they want written on letter and if the bank can't deliver specifics it aint gonna work i.e. Amex requested that the bank confirms my home address, but the bank refused to write that I live at  my home address because they don't know if I live there, so they wrote that according to their records I live at XXXXX, but Amex wouldn't accept it etc. I don't remember if BankDirect gave me a letter or Ally Bank, whoever it was, wrote that they confirm that I live at XXXXX and Amex accepted it.
Thanks. I guess there's a difference if the bank writes they confirm it or just that its in their records.
It's not about the quantity of your posts.  It's about the quality.

Offline SGF

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Re: Amex F/R Master Thread
« Reply #2069 on: February 12, 2013, 12:44:34 AM »
A friend got F'Rd.
Reason: AP and buying 1 GC 2 months ago
What's wrong: they can both be redeemed into cash.

Offline ari2955

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Re: Amex F/R Master Thread
« Reply #2070 on: February 12, 2013, 08:08:24 AM »
Amex has just lowered my credit limit on my Blue card from 9k to 5k without notifying me at all.
I have other cards from amex too, but nothing changed there.
(I opened a personal SPG and a Bus gold delta a month ago)
what does this mean? should i expect anything, F/R...?

??

Offline 18seagate

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Re: Amex F/R Master Thread
« Reply #2071 on: February 16, 2013, 01:09:49 PM »
How long after a fr can I apply?

Offline AJK

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Re: Amex F/R Master Thread
« Reply #2072 on: February 16, 2013, 07:36:01 PM »
How long after a fr can I apply?

Did you pass? If not, you'll have to have docs to back your finances up to get back in.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline Name Changed

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Re: Amex F/R Master Thread
« Reply #2073 on: February 16, 2013, 08:50:54 PM »
Which bank?

I have sent Amex several letters in the past and every time they were no good.  Once because no phone number to call them back...then not on official letterhead...then not addressed to amex...I can go on.
I went to a Small branch at Sovereign Bank. Wells Fargo said they can't do it. I was upset at them, as there shouldn't be any reason a Bank can't write a lteer for their customer...

From Sovereign, I got a letter head, on official letter head, with a Biz card from the banker.

The smaller banks will have the time to deal with you.


Offline wierdal832

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Re: Amex F/R Master Thread
« Reply #2074 on: February 16, 2013, 11:24:14 PM »
am i asking for a f/r? i use my spg card to buy my vr cards, im doing 10-15k a month on vr's

Offline joeb1

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Re: Amex F/R Master Thread
« Reply #2075 on: February 16, 2013, 11:28:28 PM »
Ime any bank that says we don't do this ask for a manager and they'll do it . I had this with citi And boa

Offline elikay

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Re: Amex F/R Master Thread
« Reply #2076 on: February 16, 2013, 11:29:20 PM »
am i asking for a f/r? i use my spg card to buy my vr cards, im doing 10-15k a month on vr's
How many months have you been doing it for?

Offline wierdal832

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Re: Amex F/R Master Thread
« Reply #2077 on: February 16, 2013, 11:33:27 PM »
How many months have you been doing it for?

this is my 2nd month.... i know im a bit late to the vr game

Offline AJK

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Re: Amex F/R Master Thread
« Reply #2078 on: February 16, 2013, 11:34:18 PM »
am i asking for a f/r? i use my spg card to buy my vr cards, im doing 10-15k a month on vr's

Bad idea (unless a) your income and b) you spending patterns can support it).
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline wierdal832

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Re: Amex F/R Master Thread
« Reply #2079 on: February 16, 2013, 11:34:56 PM »