Author Topic: Amex F/R Master Thread (Read 1866347 times)

zlt123 · « **Reply #4240 on:** June 22, 2015, 09:11:15 AM »

Someone reported upthread even $1 was enough

Hellokitty64 · « **Reply #4241 on:** June 24, 2015, 01:05:29 AM »

I am getting something that looks like F/r but can't be. I call up for CS at night and they tell me that I need to call the FR department when they open at 8am and mentioned I'll need to fax in some some docs, and when I asked if this is an FR they said yes it is. this has happened twice on 2 back to back days. But I tried 2 cards on my account and they're still working and there's nothing out of place in my online account . This is coming after significant spend Spread onto 5 new accounts (11k)

I guess I have a specific question in this case. I'm not so concerned about closing my accounts if they want me to. But I completed the spend on the 5 cards for bonuses. If I wait the appropriate time for them to come will they come in this safek FR state before I start with them, or should I give up on those and get it over with??
Thanks for those that can Offer help

yakrot · « **Reply #4242 on:** June 24, 2015, 01:11:23 AM »

Quote from: Hellokitty64 on June 24, 2015, 01:05:29 AM

I am getting something that looks like F/r but can't be. I call up for CS at night and they tell me that I need to call the FR department when they open at 8am and mentioned I'll need to fax in some some docs, and when I asked if this is an FR they said yes it is. this has happened twice on 2 back to back days. But I tried 2 cards on my account and they're still working and there's nothing out of place in my online account . This is coming after significant spend Spread onto 5 new accounts (11k)

Maybe it's a mini? Keep us posted

a mirrer · « **Reply #4243 on:** June 24, 2015, 01:12:46 AM »

Quote from: Hellokitty64 on June 24, 2015, 01:05:29 AM

I am getting something that looks like F/r but can't be. I call up for CS at night and they tell me that I need to call the FR department when they open at 8am and mentioned I'll need to fax in some some docs, and when I asked if this is an FR they said yes it is. this has happened twice on 2 back to back days. But I tried 2 cards on my account and they're still working and there's nothing out of place in my online account . This is coming after significant spend Spread onto 5 new accounts (11k)

i had the same but it was more of a fraud alert on the biz plat which was frozen after spending too much in target

Hellokitty64 · « **Reply #4244 on:** June 24, 2015, 01:15:27 AM »

Quote from: a mirrer on June 24, 2015, 01:12:46 AM

i had the same but it was more of a fraud alert on the biz plat which was frozen after spending too much in target

That makes sense I'm this case, when I called tonight the rep noted how I sent in 5k in payments and said he was going to note the payments for the FR department to see during our future conversations. When I asked him why it's relevant that I payed he said he basically feels like noting it, and when I said I plan to pay all balances to 0 in the next day or two he wanted to write that too

eli.f · « **Reply #4245 on:** June 24, 2015, 02:20:18 AM »

Hi,

Just got the Starwood a few days ago. On my 3rd Serve load, I get: "We're sorry, your card issuer declined this transaction. Please call the number on the back of your American Express card for additional information"
In Amex I see this. <photo attached>
When I check spending ability, it won't approve even $1. On my other cards though, it will approve a few K.
There's no notice when I log in, so I guess it's not an F/R.
Anybody had this? Is it best to chat/call?

BTW, why is Serve a mail/phone order?

UPDATE:
Didn't have the patience to wait

Just got on chat with them. It was just a fraud alert because of the repetitive loads. (The rep asked me why I don't just do it in 1 load

)

tzifanya54 · « **Reply #4246 on:** June 24, 2015, 01:59:47 PM »

Quote from: Hellokitty64 on June 24, 2015, 01:15:27 AM

That makes sense I'm this case, when I called tonight the rep noted how I sent in 5k in payments and said he was going to note the payments for the FR department to see during our future conversations. When I asked him why it's relevant that I payed he said he basically feels like noting it, and when I said I plan to pay all balances to 0 in the next day or two he wanted to write that too

What happened in the end?

aryeh1 · « **Reply #4247 on:** June 25, 2015, 11:01:19 AM »

Just got approved for 2, thinking of 3rd, any reports of a 3bm triggering a FR?

Aj3042 · « **Reply #4248 on:** June 25, 2015, 11:16:46 AM »

Quote from: aryeh1 on June 25, 2015, 11:01:19 AM

Just got approved for 2, thinking of 3rd, any reports of a 3bm triggering a FR?

Don't think so.

TimT · « **Reply #4249 on:** June 25, 2015, 02:20:21 PM »

Quote from: aryeh1 on June 25, 2015, 11:01:19 AM

Just got approved for 2, thinking of 3rd, any reports of a 3bm triggering a FR?

Which 2 ?

aryeh1 · « **Reply #4250 on:** June 25, 2015, 02:21:53 PM »

Quote from: TimT on June 25, 2015, 02:20:21 PM

Which 2 ?

Regular and business platinum

Hellokitty64 · « **Reply #4251 on:** June 25, 2015, 03:50:05 PM »

Quote from: Hellokitty64 on June 24, 2015, 01:05:29 AM

I am getting something that looks like F/r but can't be. I call up for CS at night and they tell me that I need to call the FR department when they open at 8am and mentioned I'll need to fax in some some docs, and when I asked if this is an FR they said yes it is. this has happened twice on 2 back to back days. But I tried 2 cards on my account and they're still working and there's nothing out of place in my online account . This is coming after significant spend Spread onto 5 new accounts (11k)

I guess I have a specific question in this case. I'm not so concerned about closing my accounts if they want me to. But I completed the spend on the 5 cards for bonuses. If I wait the appropriate time for them to come will they come in this safek FR state before I start with them, or should I give up on those and get it over with??
Thanks for those that can Offer help

Quote from: Hellokitty64 on June 24, 2015, 01:15:27 AM

That makes sense I'm this case, when I called tonight the rep noted how I sent in 5k in payments and said he was going to note the payments for the FR department to see during our future conversations. When I asked him why it's relevant that I payed he said he basically feels like noting it, and when I said I plan to pay all balances to 0 in the next day or two he wanted to write that too

Quote from: tzifanya54 on June 24, 2015, 01:59:47 PM

What happened in the end?

Update: I called them during FR department biz hours and asked a CS question the rep said sure I'll transfer you to them you reached the credit FR Department, I saw you had a case and it's not a problem anymore because you're an excellent customer with us -note this was after paying all cards down- and transfered me over no problem to CS...
Home free!

zer0k1 · « **Reply #4252 on:** June 27, 2015, 10:45:03 PM »

Just received this email and all my card accounts are frozen:

Quote

Dear ****,

We are writing to you because we need to speak with you regarding a security concern on your account.

For your security, new charges on the accounts listed above may be declined. If applicable, you should advise any Additional Card Member(s) on your account that their new charges may also be declined. If we do not hear from you within 30 days your account may be cancelled.

Please call us immediately at 1-888-800-5234, or international collect 336-393-1111. Our hours of operations are 8:00 am to 12:00 am (midnight) Eastern Standard Time seven days a week.

Your prompt response regarding this matter is appreciated.

Sincerely,

American Express Identity Protection Team

I don't have a US passport, Drivers licence, or phone number.... Should I be worried?

yakrot · « **Reply #4253 on:** June 27, 2015, 10:46:20 PM »

Quote from: zer0k1 on June 27, 2015, 10:45:03 PM

Just received this email and all my card accounts are frozen:

I don't have a US passport, Drivers licence, or phone number.... Should I be worried?

Get a phone number with Google voice... I'm assuming you have an address as well correct?

Malachi · « **Reply #4254 on:** June 27, 2015, 11:04:54 PM »

Quote from: zer0k1 on June 27, 2015, 10:45:03 PM

Just received this email and all my card accounts are frozen:

I don't have a US passport, Drivers licence, or phone number.... Should I be worried?

No need to be worried. They will just verify your identity and call you back on the number you provided. This is not a f/r.

TimT · « **Reply #4255 on:** June 27, 2015, 11:11:18 PM »

Quote from: Malachi on June 27, 2015, 11:04:54 PM

No need to be worried. They will just verify your identity and call you back on the number you provided.

What triggers that ? A charge they deem suspicious ?

Ephraimh · « **Reply #4256 on:** June 28, 2015, 03:11:13 AM »

Quote from: zer0k1 on June 27, 2015, 10:45:03 PM

Just received this email and all my card accounts are frozen:

I don't have a US passport, Drivers licence, or phone number.... Should I be worried?

This email is a huge PITA.
I got that same email, they wouldn't talk with me when i called them, instead they said that they will be calling me with a reference number and i will then need to call them back with that reference number...
They left me a voice mail 3 days later with the reference number, the voice mail was unclear so i needed to wait ANOTHER 3 days... by the time i got that second voice mail the statement with its cute AF closed without hitting required spend

.
Idiotic. Reminds me of the DMV.

zer0k1 · « **Reply #4257 on:** June 28, 2015, 03:14:15 AM »

Quote from: Ephraimh on June 28, 2015, 03:11:13 AM

This email is a huge PITA.
I got that same email, they wouldn't talk with me when i called them, instead they said that they will be calling me with a reference number and i will then need to call them back with that reference number...
They left me a voice mail 3 days later with the reference number, the voice mail was unclear so i needed to wait ANOTHER 3 days... by the time i got that second voice mail the statement with its cute AF closed without hitting required spend .
Idiotic. Reminds me of the DMV.

They told me the same thing with the reference number.... very annoyed

eli.f · « **Reply #4258 on:** June 28, 2015, 10:18:28 AM »

Quote from: zer0k1 on June 28, 2015, 03:14:15 AM

They told me the same thing with the reference number.... very annoyed

Me too.
What ended up happening though is, they called a number that I removed from all my cards and credit reports about a year ago and gave the ref. to someone I barely know. Luckily, he called me with it and I was able to sort it out.
Security alright...

Malachi · « **Reply #4259 on:** June 28, 2015, 04:09:17 PM »

Just applied for someone and got pending further review. I called new accounts. They said it has a fraud alert and the fraud team will call me. F/R?

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Author Topic: Amex F/R Master Thread (Read 1866347 times)