Topic Wiki

1)   What is a Financial Review?
In short - American Express occasionally freezes the credit card accounts of individuals with high-risk patterns, or for new account holders.
They request a lot of personal information, such as IRS tax returns, bank statements, letters from Banks ect…

Let’s break it down into 2 different types of Financial Reviews
A)   Mini Financial Review
B)   Financial Review

A)   Mini Financial Review

(please fill in info) This form of financial review, is usually a short process, it could be as short as one phone call. American Express might feel a need to verify your finances for whatever reason, and they could call you to verify information. Your accounts could be suspended from using until you get in touch with them, typically they will restore your accounts after a simple phone call.

B)   Financial Review
This type of Financial Review is very common. It often happens when opening a new account for the first time, usually if you are opening a Charge Card, or a Business Card or if on a new account you start off will a lot of high spending.
American Express will suspend your account/s, they will not remove the suspension until the review is over, which takes around 2 weeks.

If you cannot provide the required information, shut down your account right away.

2)   Triggers

Look below for a list of triggers and links.
 
3)   What will happen?
Your accounts will get suspended. You will be able to log in online, and see account activity, but you will get a message that charging is suspended.

They will contact you via phone and email. Once you get in touch with them, (typically) you will be assigned a specific representative to work on your case.

The will require mainly IRS Tax returns. The point of a Financial Review is to verify your income. They may also require Back statements, a letter from a Bank to verify your address, and other documents. People have reported that they did survive a Financial Review with just bank statements.

As long as you could provide the documents they request you will be fine, they might lower your credit lines, but you should be able keep your account open. Even as low as a $6000 tax return people have been able to survive a Financial Review.

In cases of a Financial Review after opening a Business Card, you will need proof of Business income.

If you cannot provide the required information, shut down your account right away.

As long as you could provide the documents they request you will be fine, they might lower your credit lines, but you should be able keep your account open. Even as low as a $6000 tax return people have been able to survive a Financial Review.

4)   What Steps Should I take?

Get in touch with Amex as soon as you could. Send in the request inform promptly. You will have a rep that will be working with you, and telling you what documents are needed. 4506-t is a transcript request from the IRS for you last tax return. You will need to fill out this form, fax it to Amex, it will take them 24-48 hours until they receive this form, they will request the tax return from the IRS that could take about a week.

Important: you only have 2 attempts to send them the fax, if they reject it after 2 attempts you will get shut down. You don't get more than 2 attempts. (source)
You may be able to get 3 attempts if you ask for a manager.

You need to be on top of it, if you don’t follow thru, they could shut your accounts down.


5)   What to do if American Express closed your accounts?

Once American Express closes your accounts, the only way to get back on is if you have the required information needed to pass a Financial Review. They will require you to request a 4506 form from the IRS (which will cost you $57) before they even approve any of your future applications.


To start you may want to read up here:

F/R triggers:
[/color]


Credit line of $25k or more
http://www.dansdeals.com/forums/index.php?topic=1438.msg10906#msg10906

Family member receiving FR can cause other family members to get Fr'ed as well
http://www.dansdeals.com/forums/index.php?topic=6223.msg74003#msg74003 http://www.dansdeals.com/forums/index.php?topic=8.msg24759#msg24759

Living at same address as someone who was FR'ed
http://www.dansdeals.com/forums/index.php?topic=8.msg77046#msg77046

Using majority of CL
http://www.dansdeals.com/forums/index.php?topic=7526.msg87716#msg87716

Large cash advance
http://www.dansdeals.com/forums/index.php?topic=5908.msg82906#msg82906

Nothing...
http://www.dansdeals.com/forums/index.php?topic=2723.msg30062#msg30062

Changing name on business card
http://www.dansdeals.com/forums/index.php?topic=3589.msg38101#msg38101

Mint purchases
http://www.dansdeals.com/forums/index.php?topic=146.msg22932#msg22932

Amex Gift Card Purchases
http://www.dansdeals.com/forums/index.php?topic=2422.msg26670#msg26670
http://www.dansdeals.com/forums/index.php?topic=8.msg40106#msg40106

Unusual spending
http://www.dansdeals.com/forums/index.php?topic=8.msg7627#msg7627
http://www.dansdeals.com/forums/index.php?topic=3710.msg39597#msg39597

Amazon payments (possibly)
http://www.dansdeals.com/forums/index.php?topic=3657.msg88656#msg88656
http://www.dansdeals.com/forums/index.php?topic=3524.msg42436#msg42436

Using close to reported income
http://www.dansdeals.com/archives/2537

Logging in online too much (!)
http://www.dansdeals.com/forums/index.php?topic=8.msg13741#msg13741

Prepaying
http://www.dansdeals.com/forums/index.php?topic=1712.msg13732#msg13732
http://www.dansdeals.com/forums/index.php?topic=3710.msg39725#msg39725

Adding Cardholders (many?)
http://www.dansdeals.com/forums/index.php?topic=8.msg49318#msg49318

Refunds exceeding total payments made on the card since it was opened
http://forums.dansdeals.com/index.php?topic=8.msg845606#msg845606
[/font]
Though not exactly F/R, it's worth mentioning that Amex takes returned payments very seriously.
They often shut all accounts without going through the F/R process.

Author Topic: Amex F/R Master Thread  (Read 1875127 times)

Offline shulem92

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Re: Amex F/R Master Thread
« Reply #7440 on: December 24, 2016, 07:52:26 PM »
nothing. quite wierd bc i cant get thru to them. i called liked 15X and then they told me my rep is busy and gave me a new person and same story..
They can be hard to get through to, but if you have a case manager, call that extension and leave a message when you're available to speak... Make sure you have your story straight, and able to be backed up... Good luck

Offline oiseli48

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Re: Amex F/R Master Thread
« Reply #7441 on: December 25, 2016, 12:03:18 AM »
I added a new user to my wife's spg personal, and that triggered an f/r! They want her to sign the release form for the IRS. I would have her do it, issue is we filed jointly, I don't want to take any chances on my accounts. She only has 1 other active Amex account, an spg biz. Should I just close her cards?

Offline cholent

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Re: Amex F/R Master Thread
« Reply #7442 on: December 26, 2016, 01:55:42 PM »
Just got an email from Amex asking for:

In order to conduct our review, please provide us with your company’s financial statements for the past two years, preferably audited, or reviewed by an external auditor and prepared by an accountant. These financial statements should include:
• Balance Sheets
• Income Statements
• Cash Flow Statements
• Notes to Financial Statements
• Interim Financial Statements through the most recent quarter

If these financial statements are not available, you may submit company prepared financial statements AND Business Federal Tax Returns from the most recent two years.

This information is important because it will help us understand more about your business and spending needs. If we do not receive the requested information within 14 days from the date of this letter, we will give no further consideration to your application if you have requested an increase in spending capacity.

Can I safely ignore?
Don't ask stupid questions and you won't get stupid answers

Offline hvaces42

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Re: Amex F/R Master Thread
« Reply #7443 on: December 26, 2016, 05:53:21 PM »
My son got a 4506 sent on his first biz app. Didnt bother filling it out because app was already marked cancelled on the app status website. My daughter failed F/R almost 2 years ago. Same address. Any reason to think they are linked?
Fair warning - Any PMs sent in response to forum posts are fair game for ridicule in public.

Offline chinagel

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Re: Amex F/R Master Thread
« Reply #7444 on: December 26, 2016, 06:19:51 PM »
My son got a 4506 sent on his first biz app. Didnt bother filling it out because app was already marked cancelled on the app status website. My daughter failed F/R almost 2 years ago. Same address. Any reason to think they are linked?
possibly, if he sends it in theyll still consider his app, it just takes time

Offline LoLo

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Re: Amex F/R Master Thread
« Reply #7445 on: December 27, 2016, 11:21:15 AM »
My son got a 4506 sent on his first biz app. Didnt bother filling it out because app was already marked cancelled on the app status website. My daughter failed F/R almost 2 years ago. Same address. Any reason to think they are linked?
When they FR a new application, it shows as cancelled online.

Offline Mplace

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Re: Amex F/R Master Thread
« Reply #7446 on: December 27, 2016, 11:29:22 AM »
A friend of mine just did some higher than regular spending,
And in the middle cleared a fraud alert (I told him to stop spending after that) but since they told him he can keep spending, he did,
Now he got charging suspended messages..
I'm assuming they will ask him to pay,
Should I advise him to wait till he can pay up (probably another week) b4 calling, or call first, they didn't reach out to him yet
What's your plan for yud shvat?

Offline gubevo18

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Re: Amex F/R Master Thread
« Reply #7447 on: December 31, 2016, 09:46:36 PM »
What are the odds of an F/R after a returned payment due to insufficient funds?
I accidentally submitted (an early) payment under a checking account that I linked years ago and haven't used since. I subsequently went ahead and deleted the account as not to make the same mistake again.
Amex already refund the $27 returned payment fee as I have a perfect record with them.
If the odds are high I would to take preemptive measures.
TIA
ETA: Yes I am paranoid of an F/R as I probably won't survive one. :-[
« Last Edit: December 31, 2016, 10:05:00 PM by gubevo18 »

Offline mmgfarb

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Re: Amex F/R Master Thread
« Reply #7448 on: December 31, 2016, 10:35:02 PM »
Amex does take returned payments very seriously, they may or may not give you an FR for one but I don't think the risks are that high unless there are other reasons that they have to FR you. What preemptive measures would you take anyway?
"JS [is] a fetid cesspool of unvarnished linguistic manure, with lots of useless drivel and post-padding." -Moishebatchy

Offline gubevo18

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Re: Amex F/R Master Thread
« Reply #7449 on: December 31, 2016, 10:38:59 PM »
Amex does take returned payments very seriously, they may or may not give you an FR for one but I don't think the risks are that high unless there are other reasons that they have to FR you. What preemptive measures would you take anyway?
slightly higher spend than usual but only about 25% of my credit limit.
I would empty out my MR

Offline mmgfarb

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Amex F/R Master Thread
« Reply #7450 on: December 31, 2016, 10:40:46 PM »
slightly higher spend than usual but only about 25% of my credit limit.
I would empty out my MR
You're probably fine and you can still empty your MR after you get an FR.
"JS [is] a fetid cesspool of unvarnished linguistic manure, with lots of useless drivel and post-padding." -Moishebatchy

Offline sddd

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Re: Amex F/R Master Thread
« Reply #7451 on: January 14, 2017, 06:33:34 PM »
Spent lots in one month unusually and just received a phone call and a letter from the amex identity protection team asking for more information. Hoping  it's as it says and not FR. Anyone with a similar experience?

Offline pixi

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Re: Amex F/R Master Thread
« Reply #7452 on: January 14, 2017, 07:20:34 PM »
Spent lots in one month unusually and just received a phone call and a letter from the amex identity protection team asking for more information. Hoping  it's as it says and not FR. Anyone with a similar experience?
Yes.  You can just pay off your bill and  ignore them.
money doesn't talk......      it SCREAMS !

Offline sddd

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Re: Amex F/R Master Thread
« Reply #7453 on: January 14, 2017, 07:22:44 PM »
thanks! i hope youre right

Offline mmgfarb

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Re: Amex F/R Master Thread
« Reply #7454 on: January 14, 2017, 07:24:11 PM »
Yes.  You can just pay off your bill and  ignore them.
thanks! i hope youre right
What's the harm in calling?
"JS [is] a fetid cesspool of unvarnished linguistic manure, with lots of useless drivel and post-padding." -Moishebatchy

Offline sddd

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Re: Amex F/R Master Thread
« Reply #7455 on: January 14, 2017, 07:30:06 PM »
idk...new to this. could they potentially freeze my points if i call or no

Offline pixi

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Re: Amex F/R Master Thread
« Reply #7456 on: January 14, 2017, 07:35:37 PM »
What's the harm in calling?
Don't call!  I've avoided many FR's by not calling,  once you call they might (probably will)  put  your account in a FR status, by not calling and paying off your  bill you have a good chance to avoid the FR.
I've had time which they already transferred me to the FR department I simply hung up the phone before speaking to anyone.
« Last Edit: January 14, 2017, 07:55:07 PM by pixi »
money doesn't talk......      it SCREAMS !

Offline Iz

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Re: Amex F/R Master Thread
« Reply #7457 on: January 14, 2017, 09:18:58 PM »
I just got FRed. No new cards recently. The only reason I can think of is a lot of spending at SC (Amex offer). You might want to learn from my experience, and do it slowly, if you can.
My personal cards should be fine, as I can send them my tax return. However I'm concerned about the business cards (which had the SC offer), because despite being a real business, there are no tax documents (not required). What should I do? Thanks.

Offline David Smith

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Re: Amex F/R Master Thread
« Reply #7458 on: January 14, 2017, 09:20:00 PM »
They don't ask for biz docs if it's a sole prop (and rarely ask even if it's not).
Who do you think you are fooling? You think you are going to pull a quick one on your Creator? Good luck with that.
JTZ

Offline Iz

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Re: Amex F/R Master Thread
« Reply #7459 on: January 14, 2017, 09:44:32 PM »
They don't ask for biz docs if it's a sole prop (and rarely ask even if it's not).
That's great. But when a different account I manage had a FR, they did ask for it. So I just canceled the accounts (it wasn't a big deal on that account). IDK if they really needed it, or the rep just asked for it, but they would not have insisted on it at the end.