Author Topic: a "happy ending" story of credit-repair goodwill request from barclaycard...  (Read 10854 times)

Offline buyitnow

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just thought i'd share this as it might help someone out there.

i sent a letter to barclay card US requesting a goodwill adjustment to my credit report and they took care of it and my score bounced back!

the amounts that were reported were very minor but the 60 days late really made it ugly causing a heavy hit to my score. it never hurts to try and request a goodwill adjustment.

i emailed with the attached credit report to:

ExecutiveOffice@barclaycardus.com,
Amer.Sajed@barclaycardus.com

email content:

March 16, 2017

RE: Hawaiian Airline Barclay Card Credit Card: ****


To whom it may concern,

I am in the process of possibly buying a new home in the near future and one the negative factors on my credit report is a 30 day and 60-day  late payment from Barclay Card US. (Aug and Sept 2016)

I do understand the integrity of the credit reporting system and I am aware that you are legally required to report Fair and Accurate information.

The above notwithstanding, I am requesting that, as a courtesy, and given my long and very exemplary history with both BarclayCard US and many other credit institutions, you would consider a one time removal of these items from my generally excellent credit history.

Please see below the multiple reasons why I think this would not compromise the accuracy of my credit-worthiness and I am confident you will agree that in this case it is reasonable request.

1. The amount of the unpaid funds was very minor -- $30-$45 -- and actually the result of an annual fee that must have escaped my notice. Clearly this late payment was not a result of lack of funds but just an oversight.
2. I now notice that the annual fee had actually increased from the years prior from $79. I am not sure how this is even ok seeing that I was not given notice.
3. This account was transferred from Bank of America where I originally opened it and there may have been settings in place to prevent late-payments that were not transferred over to Barclay Card.
4. I had thought that I had the minimum payment on auto-pay and there may have been a glitch in the system where this set-up was not complete.

 I am not asking for a deletion of an entire tradeline or removal of multiple late-payments or serious deliqencies. Just a simple adjustment to my report so that my score should not drop so heavily for the next 7 years.

I have been a loyal Barclay Card customer for many years and hope you will consider my request favorable given my stellar reputation with your company.

Please see attached the credit reports with the items in question highlited in yellow and orange..

Sincerely,

------------------

About a month later I received a letter from BarclayCard which you can read in the attachment. very helpful and the score jumped back up with a month or two. (I didn't check exactly)



Offline 3yummyboys

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What's your credit score? Wondering if this would work on a lower score.

Offline coolmuke

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I am in a similar situation. I have a late payment of $41 from Kohl's and it has dented my score this month. How do we get the email address of who to write to?

Offline JACKBLUE

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I am in a similar situation. I have a late payment of $41 from Kohl's and it has dented my score this month. How do we get the email address of who to write to?
http://forums.dansdeals.com/index.php?topic=31126.msg555209#msg555209

Offline buyitnow

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I did a search for corporate contacts and think I stumbled onto email addresses of the CEO and CCO which I guess means Chief Customer Officer.

CEO kevin.mansell@kohls.com
CCO michelle.gass@kohls.com

Online aygart

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I did a search for corporate contacts and think I stumbled onto email addresses of the CEO and CCO which I guess means Chief Customer Officer.

CEO kevin.mansell@kohls.com
CCO michelle.gass@kohls.com
I doubt that Kohl would be able to help with this. You would need the bank which is behind the charge card.
Feelings don't care about your facts

Online etech0

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I doubt that Kohl would be able to help with this. You would need the bank which is behind the charge card.
+1
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Offline buyitnow

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good point.

Online aygart

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I think the bank is Cap one
Feelings don't care about your facts

Offline crownsbroyal

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Has anyone had any luck doing this with Chase?  I hear they are notoriously difficult to deal with in such situations.  Also, does anyone have good contacts to email such a letter to in Chase?

Offline S209

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I know someone who did this with Chase over the phone, using the regular phone channels. Though it wasn't 60 days yet.
Quote from: YitzyS
Quotes in a signature is annoying, as it comes across as an independent post.

Offline raflan

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Thanks for a great story! I am in the exact same situation and have faxed a letter to Barclays to request the late removals.
I just tried to email the address (Amer.Sajed@barclaycardus.com )you listed but it is coming back undelivered.
Any advice?

Offline Yehuda25

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Bringing this back from the dead...

OP just as an FYI I am 99.9% certain that this was only removed for you because it was the annual fee charged as opposed to a regular purchase.
“To avoid criticism say nothing, do nothing, be nothing.”


― Aristotle

Offline CountValentine

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This is an example of the type of letter not to write.
Only on DDF does 24/6 mean 24/5/half/half

Offline Excalibur

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This is an example of the type of letter not to write.
Why is that?

What would you have written?

Offline Yehuda25

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Why is that?

What would you have written?
Because they don't do Goodwill anymore, has to be bank error.
“To avoid criticism say nothing, do nothing, be nothing.”


― Aristotle

Offline Joey18

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Because they don't do Goodwill anymore, has to be bank error.
What would you suggest is the best idea going forward if that happened and it was an annual fee?

Offline Malachi

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Bringing this back from the dead...

OP just as an FYI I am 99.9% certain that this was only removed for you because it was the annual fee charged as opposed to a regular purchase.
Agreed. Are they even allowed to report non payment for annual fee as late?
Denny Crane

Offline samtam

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does anyone have any email addresses for COMENITY BANK?

thanks

Online ralph91

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I just called barclays to remove a late payment from an annual fee from my credit score, and they were able to do it on the phone, with out a letter being written.