After telling them that the next call will be to CFPB and state regulators they finally assigned someone who calls me to tell us what is missing and I have a direct number to reach her as well. That doesn't mean we are finished. After 3 months of telling us that the check can only be made out to the beni's name even though my father disclaimed and we sent them court docs of that, today she calls me that they mailed something out last week that it needs to be signed by the estate admin to make the check out to the estate. Never mind that I spoke to them twice since it was mailed out.
KEEP AWAY