Author Topic: boycotting delta?  (Read 4520 times)

Offline bhphotoman

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boycotting delta?
« on: June 09, 2011, 10:39:34 PM »
Delta Air Lines charges returning soldiers for checked bags

by Grant Martin (RSS feed) on Jun 7th 2011 at 9:00PM

A team of returning soldiers from Afghanistan was hit with an unpleasant surprise upon their arrival into the United States this morning. The squadron, bringing a full load of gear with them back from the Central Asia was sacked with the baggage fees in place at Delta Air Lines, which, despite the agreement that they have with the armed forces charged the soldiers extra baggage fees.

In sum, the group spent nearly $2800 in baggage fees for their gear, money that had to come straight out of their pockets

Obviously a policy is in place between the airline and the armed services that permits soldiers returning from war to bring back all of their gear without cost. What's likely is that an uninformed agent at the connecting airport didn't know about the rule and charged the group. Either way, Delta should fix the error and refund the fees.

UPDATE: Delta's policy states that for military members, THREE checked bags are allowed in coach and FOUR checked bags are allowed in first, so the baggage fees may actually be correct. Whether Delta's policy is palatable or not is another question, but it appears that the agents were charging the servicemen properly.

UPDATE 2, 11:34PM EST: Delta just posted a blog article discussing today's situation in which they discuss their policy. Specifically they state:

    In the case of today's situation, we would like to publicly apologize to those service men and women for any miscommunication regarding our current policies as well as any inconvenience we may have caused. We are currently looking further into the situation, and will be reaching out to each of them personally to address their concerns and work to correct any issues they have faced.

You can read Delta's full post here.




    In the case of today's situation, we would like to publicly apologize to those service men and women for any miscommunication regarding our current policies as well as any inconvenience we may have caused. We are currently looking further into the situation, and will be reaching out to each of them personally to address their concerns and work to correct any issues they have faced.




Are you freaking kidding me...?� We would like to apologize to those service men and women...we are currently looking further in to the situation??

Are you freaking kidding me?

$2800.00 is probably a weeks worth of lunches for the corporate a$$hole who wrote that statement...!!

link here
http://blog.delta.com/2011/06/07/military-travel-baggage-policies-our-thoughts/

i for 1 am calling for a boycott wtfh how dare delta charge these men and woman returning from over seas with us army gear and they get charged for it wow disgusting

Offline henche

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Re: boycotting delta?
« Reply #1 on: June 09, 2011, 10:56:54 PM »
I can't boycott Delta. I have 100k miles from Suntrust.

Offline bhphotoman

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Re: boycotting delta?
« Reply #2 on: June 09, 2011, 11:02:32 PM »
ok thats fine lol lol i understand

Offline YOSEF

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Re: boycotting delta?
« Reply #3 on: June 09, 2011, 11:54:06 PM »
2 things:
1- It was $2800 for the entire group, but nowhere does it say how big that group was.
2- Why should DL foot the bill? Let the army take care of it if its really a necessity.

Offline plane.love

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Offline damaxer91

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Re: boycotting delta?
« Reply #5 on: June 10, 2011, 07:49:43 AM »
This is really stupid. Maybe Avis should give the Military all their cars and Amtrak should use its trains to transport the soldiers? Why does Delta have to lose money?

Offline Chaikel

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Re: boycotting delta?
« Reply #6 on: June 10, 2011, 08:22:52 AM »
This is really stupid. Maybe Avis should give the Military all their cars and Amtrak should use its trains to transport the soldiers? Why does Delta have to lose money?
Doesn't the gov't own a large part of their planes?
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Offline Side incomer

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Re: boycotting delta?
« Reply #7 on: June 10, 2011, 08:39:33 AM »
The reason to boycott Delta is because their airline was reported the top in the race on earning money by charging baggage fees. And everybody that has flown Delta in the past knows, that even 1 extra Lb. won't be accepted. And thats the reason they charged the soldiers.
In other words, this story shows just how they are here to suck out our money.
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Offline mclovin

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Re: boycotting delta?
« Reply #8 on: June 10, 2011, 03:44:32 PM »
before yelling at delta do the other airlines have unlimited free bags or comparable policies bec if so what did delta do

Offline A3

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boycotting delta?
« Reply #9 on: June 10, 2011, 03:54:28 PM »
Usairways allows 4 bags. Up to 100lbs each for soldiers and their dependents!!

Offline bhphotoman

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Re: boycotting delta?
« Reply #10 on: June 10, 2011, 06:44:01 PM »
for a fact other airlines have set fee's but they all ways allow over weight for soldiers returning overseas only if ur returning from overseas that said lets say it was a big group each solider shelled out 100 bucks or 200 bucks thats money they will never ever get back and its very very unfair to charge them no other airline would have charged this i have had many friends returning from deployment and when the get to the airport and they say its going to cost extra they just get a manger and have the fees waived which is what should have been done

Offline YOSEF

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Re: boycotting delta?
« Reply #11 on: June 11, 2011, 10:19:54 PM »
I don't understand why Delta should have to sponsor the luggage.
Can you explain that please?

Offline sky121

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Re: boycotting delta?
« Reply #12 on: June 11, 2011, 11:40:50 PM »
Delta SHOULDN'T have to sponsor the luggage (unless that was agreed upon before).  It would be NICE if they wanted to waive the fee but they aren't obligated to do so and are just following their own guidelines. The army should foot the bill. Not Delta. While I do disagree with many of their policies and fees it's not a reason to put them down in a situation where they were correct.
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Offline bhphotoman

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Re: boycotting delta?
« Reply #13 on: June 12, 2011, 03:10:29 AM »
think about it for 1 second just 1 you are a solider in iraq u come home and in your home country a american airline charges u 2800 thats disgusting and some serious lack of hakoroso hatov spelled it wrong

Offline smurf

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Re: boycotting delta?
« Reply #14 on: June 12, 2011, 03:41:41 AM »
None of the soldiers in the itinerary had elite status??

Offline bhphotoman

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Re: boycotting delta?
« Reply #15 on: June 12, 2011, 04:45:03 AM »
lol lol nope guess not from what i have read it would not have helped much.

think about it this way israel goes to war a huge serious war and all the soldiers that live in the usa went running to help and ELAL said sorry cnt help you unless you pay for the flight oh about 1500-2000 dont care that israel is at war and you guys are needed to bad so what you are/were in a elite unit and you are desperately needed to bad pay up or dont fly all of you and the rest of the jewish world would rip elal a new one big big time there would be tons of bad press and calls for boycotting them for having the balls for doing some thing like that but according to all of you guys is logic its ok cuz hey money is money and this is there police and this is there rules set in place think about it for 1 min 

Offline bhphotoman

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Re: boycotting delta?
« Reply #16 on: June 12, 2011, 04:46:55 AM »
also one more point just cuz israel is at war it does not mean elal should have to sponsor and take such a huge loss just cuz some soldiers wanna run back to join in on the war regardless elal should charge the full price thats what all of u are saying in a nutshell

Offline YOSEF

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Re: boycotting delta?
« Reply #17 on: June 12, 2011, 08:29:43 AM »
Yes, it isn't a responsibility of a company to sponsor wars, period.

Offline yare

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Re: boycotting delta?
« Reply #18 on: June 12, 2011, 08:59:07 AM »
None of the soldiers in the itinerary had elite status??
lol.       
on a more serious note, the government should foot the bill. and, in truth, i assume they will be reimbursing the soldiers. it's not delta's responsibility.

Offline sky121

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Re: boycotting delta?
« Reply #19 on: June 12, 2011, 11:02:12 AM »
think about it for 1 second just 1 you are a solider in iraq u come home and in your home country a american airline charges u 2800 thats disgusting and some serious lack of hakoroso hatov spelled it wrong

Yes it would definitely  been nicer of them to just let it go through... No they did nothing wrong. But yeah... clearly some heart missing from the whole scenario.
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