Author Topic: My starwood account was frozen!!  (Read 10193 times)

Offline E

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My starwood account was frozen!!
« on: February 05, 2009, 12:03:24 PM »
i was trying to access my acount and i was told i have the wrong username/password when i called starwood they told me my account was frozen and i need to email accountactivity@stawoodhotels.com i asked them whats going on they just replied, here it is

"Thank you for your recent e-mail message concerning your Starwood Preferred Guest account. We welcome this opportunity to assist you.

The Member Account Integrity department placed a temporary hold on your Starwood Preferred Guest Account while we investigate the member to member Starpoint transfers on your Membership. According to the terms and conditions of the Starwood Preferred Guest program members are able to transfer Starpoints as long as both members reside in the same residential address. According to the history on your Starwood Preferred Guest Account, the address on your membership has been changed to match at least one other member’s address in order to process a member to member Starpoint transfer. Your membership was frozen while we reviewed your account history as this activity violates the terms and conditions of the Starwood Preferred Guest Program. At this time, your Starwood Preferred Guest Account has been released and you are now able to access your account via the spg.com website.

Section 2.5 of the Membership Eligibility Rules states, “Starpoints may be transferred between two Program accounts only when each member resides at the same residential address with the exception of Starwood Vacation Ownership Preferred Guest accounts. Starwood Vacation Ownership Owners (“Owners”) may transfer Starpoints between two designated Starwood Vacation Ownership Preferred Guest accounts, regardless of whether the accounts have the same residential address. Members may not transfer Starpoints to/from an account that has a P.O. Box, APO or SPO as the address. Members may be required to provide proof of residency at the address on their account prior to being permitted to transfer Starpoints between two accounts.”

For a full copy of the Terms and Conditions of the Starwood Preferred Guest program, please visit: http://www.starwoodhotels.com/preferredguest/legal/spg_terms.html

Consequently, you must immediately cease and desist from transferring your Starpoints to other Starwood Preferred Guest members which do not reside at your residence. For all future member to member Starpoint transfer requests, you are now required to send in proof of residency for both accounts. You may send the proof of residency to the Program Services department of the Starwood Preferred Guest Program via fax at 519-633-8557 or via email at research@starwoodhotels.com. Unless you comply with the terms and conditions of the Starwood Preferred Guest Program, we will terminate your Starwood Preferred Guest account and those accounts you transfer Starpoints from or to and/or take other appropriate legal remedies.

Thank you for your cooperation.

Best regards,

Alison Ball

Member Account Integrity Department

Starwood Preferred Guest Program

E-mail: spg.accountactivity@starwoodhotels.com "
« Last Edit: February 05, 2009, 12:09:57 PM by E »

levi

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Re: My starwood account was frozen!!
« Reply #1 on: February 06, 2009, 05:32:41 AM »
WOW!! This is very interesting. Can you please share with us more information?

1) How many transfers did you make?
2) Were points transfered to or from your account?
3) Did you change your account address or the address of the other account?
4) What was the average point transfer you made?

Thanks for posting this

Offline moe

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Re: My starwood account was frozen!!
« Reply #2 on: February 06, 2009, 06:22:51 AM »
Guess what guys, my account got frozen last week and it's still under review! I transfered from a guy which he sent from 2 accounts 25k each which he just changed his address to mine the same day! They froze the account within a half an hour and they froze the other two accounts also! I got Mrs. Balls's similar to E, and i asked her to call me, so i got a message with her direct number. anyways, I spoke to her a couple of times and she said I did a bunch of "illegal" stuff and that the points were sent back to both accounts (which she told me the other day that those accounts were totally confiscated - she couldn't tell me why bec. it's not my accounts!). I'm still waiting to see when they unfreeze my account ... she said it should be any day now... Anyone else?! ??? >:( ??? :'(

Offline moish

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Re: My starwood account was frozen!!
« Reply #3 on: February 06, 2009, 06:51:52 AM »
moe what exactly do you mean by "illegal stuff"?

Offline moe

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Re: My starwood account was frozen!!
« Reply #4 on: February 06, 2009, 07:25:32 AM »
moish, keep yor comments to yourself! ;)

Offline coralsnake

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Re: My starwood account was frozen!!
« Reply #5 on: February 09, 2009, 01:46:31 PM »
Thats interesting.
Id also like to know how many transfers E has made before they did this.
"Here at DansDeals we dont do buses." -Dan

Offline E

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Re: My starwood account was frozen!!
« Reply #6 on: February 10, 2009, 07:09:43 AM »
i didnt do many, i did total 4, i do call to complain allot and one of my transfers was with "moe" so that could be a reason for the freeze, my account is now active again.

Offline ash

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Re: My starwood account was frozen!!
« Reply #7 on: February 10, 2009, 11:27:39 AM »
what does moe have to do with it ?

Offline moe

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Re: My starwood account was frozen!!
« Reply #8 on: February 10, 2009, 12:48:37 PM »
what does moe have to do with it ?
I'm not sure myself!! I think he needs someone to blame it on, and I might have bought points from him like a half a year ago!

Offline ash

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Re: My starwood account was frozen!!
« Reply #9 on: February 10, 2009, 01:52:17 PM »
dont worry i just wanted to know what exactly happened

Offline moish

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Re: My starwood account was frozen!!
« Reply #10 on: February 10, 2009, 01:55:26 PM »
moe is your account open yet?

Offline moe

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Re: My starwood account was frozen!!
« Reply #11 on: February 11, 2009, 05:44:02 PM »
moe is your account open yet?
No!!!

Offline Yordai Dooma

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Re: My starwood account was frozen!!
« Reply #12 on: February 11, 2009, 06:10:55 PM »
E,

when the reopened your account, do you still have all your points? Did they stipulate with you anything about no doing it in the future?

Offline E

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Re: My starwood account was frozen!!
« Reply #13 on: February 16, 2009, 04:29:13 PM »
I'm not sure myself!! I think he needs someone to blame it on, and I might have bought points from him like a half a year ago!
i was just speculating on why they might have froze my account after so few transfers i know allot of people with more transfers than me, and their accounts were not frozen.
E,

when the reopened your account, do you still have all your points? Did they stipulate with you anything about no doing it in the future?
yes i had all my previous points, and i included the full email they sent to me they told me nothing more

Offline moish

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Re: My starwood account was frozen!!
« Reply #14 on: July 17, 2012, 12:24:08 PM »
this happen to anyone lately?


Offline Drago

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Re: My starwood account was frozen!!
« Reply #15 on: July 18, 2012, 10:51:59 AM »
this happen to anyone lately?


Wow, good job restarting this thread. 3.5 years old.

Offline chuchem

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Re: My starwood account was frozen!!
« Reply #16 on: July 18, 2012, 11:00:46 AM »
oh my gosh, I didnt look at the date and thought it happened now.

@moish big -1

It cant happen, as now all transfers have to be requested and are done manually from a special department


Offline moe

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Re: My starwood account was frozen!!
« Reply #17 on: July 18, 2012, 11:13:09 AM »
oh my gosh, I didnt look at the date and thought it happened now.

@moish big -1

It cant happen, as now all transfers have to be requested and are done manually from a special department


wow pretty confident statement  ;)

Offline moish

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Re: My starwood account was frozen!!
« Reply #18 on: July 18, 2012, 08:09:42 PM »
im talking about the title of the thread, namely account being frozen.

Offline shidduch

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Re: My starwood account was frozen!!
« Reply #19 on: May 06, 2015, 10:37:14 PM »
I got my account frozen the other day.  Transferred to non matching SPG.  Lets see what happens.  I was going to a combine with address change but now I am nervous.