Need some help.
Back on Feb 16th I had persuaded Hyatt GP to enroll me in Diamond trial. confirmed in email. shortly thereafter I applied for a CC. I notice now 2 things: 1) it never stated Diamond trial on my online account ( I figured because it was only a trial...) 2) I never received suite upgrades in my account, which i understand even trials get.
I just last week did my spending on the card, and this morning got the 2 free nights posted to my rewards online. however the are not for a suite.
What could I do? even if I get them to enroll me now in Diamond, I dont see how I can convince them to change my free nights to a suite... the only advantage would be that I'll bea diamond during my stay in mid July, but not sure if they'll give me free kosher breakfast where I plan on going (Hyatt Carmel Highlands).
Please Help - How to get a suite?
OK. mission accomplished!
apparently it was a real mistake on their part. they emailed me that they'll enroll me in the trial but forgot to do it...
first phone call - enrolled me now into the Diamond trial based on the email correspondence from February. so, now I'll be Diamond at check in!
another few phone calls to change the free standard rooms to free suites. not a major hassle. they just needed the higher managers to authorize it.
Now want to book the Hyatt Carmel Highlands, but suite only available 1 of the nights. does anyone know if its possible or common for things to open up?
also, what would policy be regarding free kosher breakfast for Diamonds? is it only at Park Hyatts?