Author Topic: Amex Purchase Protection  (Read 29231 times)

Offline 12HRS

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Re: Amex Purchase Protection
« Reply #120 on: October 03, 2017, 07:43:14 PM »
Why is the tailor not taking responsibility?

ETA: I think it should work

Offline eliraps

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Re: Amex Purchase Protection
« Reply #121 on: October 03, 2017, 08:09:20 PM »
Why is the tailor not taking responsibility?

That's an excellent question which i wish i could answer

Offline gavhaller

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Re: Amex Purchase Protection
« Reply #122 on: October 07, 2017, 11:01:11 PM »
Just filed a purchase protection for 2 display cabinets i bought from ashley furniture. The A/C unit warped them and they are pretty unsteady now and need to be disposed of. After I submitted the online claim, they responded a few days later by saying we need a repair cost from an outside company. Never heard of this before.

Offline noturbizniss

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Re: Amex Purchase Protection
« Reply #123 on: October 09, 2017, 08:04:48 AM »
Just filed a purchase protection for 2 display cabinets i bought from ashley furniture. The A/C unit warped them and they are pretty unsteady now and need to be disposed of. After I submitted the online claim, they responded a few days later by saying we need a repair cost from an outside company. Never heard of this before.
Sop for pp
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Offline gavhaller

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Re: Amex Purchase Protection
« Reply #124 on: October 10, 2017, 09:06:33 AM »

Offline eliraps

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Re: Amex Purchase Protection
« Reply #125 on: October 16, 2017, 03:29:54 PM »
I bought a suit from with my Amex ED card.
As per chasidic custom to close jackets right over left, I gave my suit to a tailor, to close the button hole and make a new hole on the other side. (I have done this many times without an issue)
The tailor really botched it up and made awful new button holes.

Would purchase protection help here?

Why is the tailor not taking responsibility?

ETA: I think it should work

Update: Claim denied.

Why was my claim denied?
Please find the reason for denial of your claim below.
Under the EXCLUSIONS section of Purchase Protection, it states:
"…Benefits are not payable if the Covered Incident for which coverage is sought was
directly or indirectly, wholly or partially, contributed to or caused by:…
...9. damage through alteration (including, but not limited to, cutting, sawing and
shaping);..."

Offline Redbull3

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Re: Amex Purchase Protection
« Reply #126 on: January 01, 2018, 10:15:21 AM »
????
standard operating procedure for purchase protection (I'm guessing)

Offline compddd

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Re: Amex Purchase Protection
« Reply #127 on: January 25, 2018, 06:13:37 PM »
I filled a claim and uploaded receipt and police report and Amex purchase protection left me a voice mail saying they had additional questions. Is that normal?

Offline noturbizniss

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Re: Amex Purchase Protection
« Reply #128 on: January 25, 2018, 06:41:19 PM »
I filled a claim and uploaded receipt and police report and Amex purchase protection left me a voice mail saying they had additional questions. Is that normal?
yep
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Offline davidrotts63

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Re: Amex Purchase Protection
« Reply #129 on: February 10, 2018, 06:57:23 PM »
Anyone else find that you have a bigger chance of auto approval when filing over the phone?
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Offline rookie27

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Re: Amex Purchase Protection
« Reply #130 on: February 12, 2018, 01:53:19 AM »
Im assuming the answer is no but ill give it a shot...Bought 2 round trip flights to miami (non refundable) on expedia for after pesach. Got them in january on sale. turns out not able to go, can purchase protection help?

Offline mmgfarb

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Re: Amex Purchase Protection
« Reply #131 on: February 12, 2018, 02:02:15 AM »
Im assuming the answer is no but ill give it a shot...Bought 2 round trip flights to miami (non refundable) on expedia for after pesach. Got them in january on sale. turns out not able to go, can purchase protection help?
No
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Offline rookie27

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Re: Amex Purchase Protection
« Reply #132 on: February 12, 2018, 02:12:52 AM »
ty

Offline regular

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Re: Amex Purchase Protection
« Reply #133 on: May 17, 2018, 02:41:34 PM »
How much time do i have to file if item was broken during 90 days?

Offline ben89

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Re: Amex Purchase Protection
« Reply #134 on: May 17, 2018, 06:39:48 PM »
How much time do i have to file if item was broken during 90 days?
i think the return has to be filed within 90 days