Author Topic: Amex Purchase Protection (Read 64587 times)

12HRS · « **Reply #120 on:** October 03, 2017, 07:43:14 PM »

Why is the tailor not taking responsibility?

ETA: I think it should work

eliraps · « **Reply #121 on:** October 03, 2017, 08:09:20 PM »

Quote from: 12HRS on October 03, 2017, 07:43:14 PM

Why is the tailor not taking responsibility?

That's an excellent question which i wish i could answer

gavhaller · « **Reply #122 on:** October 07, 2017, 11:01:11 PM »

Just filed a purchase protection for 2 display cabinets i bought from ashley furniture. The A/C unit warped them and they are pretty unsteady now and need to be disposed of. After I submitted the online claim, they responded a few days later by saying we need a repair cost from an outside company. Never heard of this before.

noturbizniss · « **Reply #123 on:** October 09, 2017, 08:04:48 AM »

Quote from: gavhaller on October 07, 2017, 11:01:11 PM

Just filed a purchase protection for 2 display cabinets i bought from ashley furniture. The A/C unit warped them and they are pretty unsteady now and need to be disposed of. After I submitted the online claim, they responded a few days later by saying we need a repair cost from an outside company. Never heard of this before.

Sop for pp

gavhaller · « **Reply #124 on:** October 10, 2017, 09:06:33 AM »

Quote from: noturbizniss on October 09, 2017, 08:04:48 AM

Sop for pp

?

eliraps · « **Reply #125 on:** October 16, 2017, 03:29:54 PM »

Quote from: eliraps on October 03, 2017, 03:57:21 PM

I bought a suit from with my Amex ED card.
As per chasidic custom to close jackets right over left, I gave my suit to a tailor, to close the button hole and make a new hole on the other side. (I have done this many times without an issue)
The tailor really botched it up and made awful new button holes.

Would purchase protection help here?

Quote from: 12HRS on October 03, 2017, 07:43:14 PM

Why is the tailor not taking responsibility?

ETA: I think it should work

Update: Claim denied.

Why was my claim denied?
Please find the reason for denial of your claim below.
Under the EXCLUSIONS section of Purchase Protection, it states:
"…Benefits are not payable if the Covered Incident for which coverage is sought was
directly or indirectly, wholly or partially, contributed to or caused by:…
...9. damage through alteration (including, but not limited to, cutting, sawing and
shaping);..."

Redbull3 · « **Reply #126 on:** January 01, 2018, 10:15:21 AM »

Quote from: gavhaller on October 10, 2017, 09:06:33 AM

?

standard operating procedure for purchase protection (I'm guessing)

compddd · « **Reply #127 on:** January 25, 2018, 06:13:37 PM »

I filled a claim and uploaded receipt and police report and Amex purchase protection left me a voice mail saying they had additional questions. Is that normal?

noturbizniss · « **Reply #128 on:** January 25, 2018, 06:41:19 PM »

Quote from: compddd on January 25, 2018, 06:13:37 PM

I filled a claim and uploaded receipt and police report and Amex purchase protection left me a voice mail saying they had additional questions. Is that normal?

yep

davidrotts63 · « **Reply #129 on:** February 10, 2018, 06:57:23 PM »

Anyone else find that you have a bigger chance of auto approval when filing over the phone?

rookie27 · « **Reply #130 on:** February 12, 2018, 01:53:19 AM »

Im assuming the answer is no but ill give it a shot...Bought 2 round trip flights to miami (non refundable) on expedia for after pesach. Got them in january on sale. turns out not able to go, can purchase protection help?

mmgfarb · « **Reply #131 on:** February 12, 2018, 02:02:15 AM »

Quote from: rookie27 on February 12, 2018, 01:53:19 AM

Im assuming the answer is no but ill give it a shot...Bought 2 round trip flights to miami (non refundable) on expedia for after pesach. Got them in january on sale. turns out not able to go, can purchase protection help?

No

rookie27 · « **Reply #132 on:** February 12, 2018, 02:12:52 AM »

regular · « **Reply #133 on:** May 17, 2018, 02:41:34 PM »

How much time do i have to file if item was broken during 90 days?

ben89 · « **Reply #134 on:** May 17, 2018, 06:39:48 PM »

Quote from: regular on May 17, 2018, 02:41:34 PM

How much time do i have to file if item was broken during 90 days?

i think the return has to be filed within 90 days

noturbizniss · « **Reply #135 on:** June 04, 2018, 11:51:23 AM »

https://www.doctorofcredit.com/american-express-lengthens-the-extended-warranty-benefit-to-2-years-in-august-up-from-1-year/

ben89 · « **Reply #136 on:** June 04, 2018, 12:00:40 PM »

Quote from: noturbizniss on June 04, 2018, 11:51:23 AM

https://www.doctorofcredit.com/american-express-lengthens-the-extended-warranty-benefit-to-2-years-in-august-up-from-1-year/

Purchase protection will be 120 days instead of 90 starting august 1
https://www.doctorofcredit.com/american-express-ehances-the-purchase-protection-benefit-to-120-days-up-from-90/

shmoe joe · « **Reply #137 on:** August 14, 2018, 05:34:19 PM »

Does iPod water damage fall under this protection?

noturbizniss · « **Reply #138 on:** August 15, 2018, 12:31:21 PM »

Quote from: shmoe joe on August 14, 2018, 05:34:19 PM

Does iPod water damage fall under this protection?

why not? did you read the terms? is it excluded?

Quote from: ben89 on June 04, 2018, 12:00:40 PM

Purchase protection will be 120 days instead of 90 starting august 1
https://www.doctorofcredit.com/american-express-ehances-the-purchase-protection-benefit-to-120-days-up-from-90/

not for nyers!

ben89 · « **Reply #139 on:** August 15, 2018, 01:46:48 PM »

Quote from: noturbizniss on August 15, 2018, 12:31:21 PM

not for nyers!

how come?